My sis and I had a bad experience with JUN-AIR TRAVEL for our 8D6N Kyushu trip from 15-22 Apr'16.
Firstly, when we booked our trip in Travel Revolution fair, we were told that we still able to see sakura in mid Apr. But when we were at the tour briefing (which was 4 days b4 departure) that staff (PRC) told us sakura already long withered by end of Mar. And she told us that person (David) whom served us in the travel fair was not even their staff so they cannot comment (so dishonest and irresponsible). Beside both of us, there are few members in our group also felt being conned in the fair. As cancellation was not allowed we had no choice but to go ahead as planned.
Things being worsen when Kumamoto in Kyushu was being strike by earthquake on 14 Apr (just a day before our departure). We were worried on the situation and requested Jun-air to check/confirm on the safety of our trip on 15 Apr before heading to Airport (check in by 10pm). Their staff only provides us a letter from the Japan tour agent that only Kumamoto was being affected and it safe to go ahead the trip.
As the JUN-AIR had no intention to cancel/postpone the trip and also there was any flight delayed/re-scheduled for our flight (SIA), there were no compensation on the amount ($2.6K) we already paid. We again had no choice but had to proceed with the trip few hours before departure time.
When we reached Fukuoka airport on 16 Apr @ 6-25am, our japan tour leader (another PRC guy) fetched us to our first destination in Oita (Beppu). Adding to our nightmare, we realized from internet/TV news that on 16 Apr at 1-25am there was second earthquake in Kumamoto which destroyed the highway and caused many aftershock in many areas of Kyushu and Oita was also affected. The hot spring site in Beppu was being closed due to earthquake.
When checked into Beppu Onsen at about 4pm, our group (15pax) we were worried that the situation maybe worsen and request the jap tour leader to arrange flight returning back to Spore but were bluntly rejected. He refused to contact Jun-air in Spore and insisted we still able to visit other sites/location as all hotel arrangement already done. And he was so unprofessional as a tour guide, he just walked away from us and back to his room.
That first night was our worst experience as we encountered 3 times aftershock in our room and were too afraid to enjoy the hot spring and even put on full clothing to bed (with luggage’s ready packed). For the rest of days of our trip in Kyushu, we seem to be the only tour group to check-in onsen/hotel and at site seeing areas. We had alternations on itinerary which missed the most popular sites -- the Kumamoto castle & ASO Mountain.
Also during the touring, that PRC tour guide was so unprofessional to even quarrel/argue with our group members in various occasions. With such bad experience with the JUN-AIR and jap tour guide, we were lucky to be able to survive and return safely back in Spore.
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