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Title: Manners That Sell: Adding The Polish That Builds Profits
Author: Lydia Ramsey
Publisher: Longfellow Press, Savannah, GA
Publisher Address: P.O. Box 16545, Savannah, GA 31416, 912-598-9812
ISBN: 0-9670012-0-X
Price: $19.95 Date: 2000, Page Count: 188
This beautifully laid out trade paperback has a gorgeous and practical design both inside and out. I recommend you read this book with a highlighter and a pen and be ready to take copious notes in the blank pages thoughtfully provided between chapters.
Manners That Sell: Adding The Polish That Builds Profits should be required reading for high school and college students and for anyone already in the business environment. Once upon a time, good manners were taught in school and at home, but that time has long since passed. This book provides the perfect refresher course for those of us who were taught manners but no longer remember the finer points of etiquette.
While reading this book I discovered that the author, Lydia Ramsey, covered every conceivable point of etiquette including many that I'd never been taught. Each of the twelve chapters covers one main topic broken down into digestible bite sized chunks of rules and guidelines to enhance credibility and professionalism. Topics include first impressions, greetings and introductions, the art of conversation, dressing for business, telephone courtesy, electronic etiquette, correspondence in business, etiquette in the office, gift-giving in business, etiquette out of the office, dining for profit and doing business internationally.
The author of this delightful book, Lydia Ramsey, is a business etiquette expert with over thirty years of experience working with non-profits, corporations, colleges and universities. She is a frequently published author who presents workshops, seminars and keynotes on all aspects of business etiquette.
I recommend businesses buy this book in bulk and present one to every employee from the frontline up to the top management. In this ever changing world with so many consumer choices, the bottom line is often affected by the simple courtesies that can and should be afforded to customers. You need this book if you want your employees to succeed and your business to thrive.
(c) 2005, Davis Virtual Assistance. Reprinted rights granted to all venues so long as article and byline are reprinted intact and links are made live.
We all know a Weasel. You know, that person that threatens to take down your organization by using every sleazy tactic in the book to advance their careers regardless of how it effects others.Warriors, Workers, Whiners, and Weasels: The 4 Personality Types in Business and How to Manage Them to Your Advantage by entrepreneur Tim O'Leary takes a refreshing look at the different personalities we encounter and how to handle them.
The premise of the book is that essentially everyone fits into one of four personality groups – Warrior, Worker, Whiner, or Weasel. O'Leary defines each as the following:
Warriors, who confront change, see possibilities, innovate and manage to win!
Workers, who deal with the ups, downs and challenges of everyday corporate life dependably, and who can reliably implement the change and direction established by the Warriors.
Whiners, who get through life by complaining about everything they do, who profess negativism and dissatisfaction wherever they go, and blaming others for their own shortcomings.
Weasels, who lurk everywhere and threaten your career and life-goals through their own deception and insecurity and who spread these feelings quickly throughout the organization.
The book is designed to help you recognize what group you fit into, give you the necessary tools to get to the group you want to be in, and learn how to effectively deal with people in each group. The book really does a great job of forcing you to truthfully analyze yourself. O'Leary warns you that you might not like what you find, but also is quick to point reinforce that you are in control and that you can make the changes in your life to fit into the group that you desire.
Even more interesting (and fun) is visualizing the people you know and placing them into their appropriate categories. We have all encountered a Whiner or Weasel and it helps to know what makes them tick and how to effectively deal with them so that they don't negatively impact your life. O'Leary uses the analogy to the common cold – you can't completely eliminate Weasels from your life but you can take precautions to limit the frequency in which they enter your life and the damage that they do while they're a part of it.
O'Leary uses a mixes light-hearted humor with a fiercely intense attitude to combine a business book and a self-help book in an exciting fashion. One chapter might focus on a self-analysis, the next might be about personal stories from O'Leary's experiences, and the next about management. The book is well over 200 pages but reads at the speed of a book that's half that. I often found myself reading several chapters in a sitting, which is a testament to the writers' ability to hold readers interest. If there's a downside (and it's not much of one), it's that O'Leary is so brutally honest that it may rub some people wrong, especially those who fall into the Whiner and Weasel groups.
Warriors, Workers, Whiners, and Weasels: The 4 Personality Types in Business and How to Manage Them to Your Advantage by Tim O'Leary is a must read for every entrepreneur, business owner, manager, and worker wishing to learn more about themselves, take advantage of their best traits, and protect themselves from those who could sabotage their career.