Anyone who knows anything about the subtleties of a language can tell immediately if a review has been-let's say "planted". Some companies are obviously planting these fake reviews in there to tip the balances. Fortunately with a bit of an imagination we can usually tell the fakes.
For example: When you see the following review (A) for a particular five star luxury hotel mixed with a lot of other reviews stating the exact opposite i.e. (B), then you realize (A) must be a plant.
(A) ?This hotel is truly fabulous, we flew in from Thailand to stay at this hotel; the d'cor of hotel was very clean and modern. We had luxury rooms which were spacious, modern and beautiful. The service was very friendly and excellent. I will definitely stay here again!!? Way to go [Name deleted Hotel] Five luxury STARS!!
(B) "Refurbished rooms" are large but with old carpets, curtains and furniture. Balcony furniture is cheap plastic, weeds were growing through tiles. Old bathroom fittings with tiny baths. Concierge service is indifferent. Pool area is awful. Staff couldn't care less when you ask them anything. Lobby old needs a complete makeover. No way five star.
Even without reading the other 25 or so poor or average reviews, you can see immediately which one is NOT telling the truth. Conclusion: don't stay at these hotels.
Service with a smile-Thailand
On the other hand when it comes to service, the degree of service is a grey area for a lot of people. It really depends on what they are used to. Most of the service industries in western countries like USA and the UK etc are famed for their lousy service. Of course the saying that the "rot starts at the top" is usually true to this and "pay peanuts get monkeys? is another good analogy. But this really only applies to the western cultures where the ability to serve is almost non-existent. Another recent review I read (below) was a bit of an eye-opener; and it goes to show that there are people out there who realize the potential and who know that with good management skills a service worthy establishment is actually possible. "As is common in Australian hotels, the staff are nice but the overall management is lacking. Hotel management here frequently demonstrates to the patron that its priorities are the dollar before the service. While we all know this is the reality of business the key to being a great service provider is making it feel like the opposite. Words well spoken-now how much longer will it take.
Thailand hotels
On the other side of the coin, you only have to take a trip to places like Thailand or Japan to realize that, even though the workers are on a"peanuts? in comparison to the west, they are actually trying their very best to produce good service. And they don't even expect a tip! A lesson that should be learnt throughout the west. Hotels and hotel staff take pride in all they do to make their guests feel accommodated in luxury surroundings ?not the "what do you want? " type attitude that we are used to. In my opinion, if you are seeking great customer service in luxury hotels in western countries, then all I can say is "good luck". This is not going to happen anytime soon. In fact, when I stay at these so called luxury hotels I try to avoid the hotel staff like the plague-which is after all what they really want isn't it? In a nutshell, the hotel star rating system in the west is certainly not equivalent to the rating system in the east so, don't expect a thing. On the other hand, when reading these reviews for Aussie or UK/US hotels etc try to ignore the service aspect of them and try and look out for shabby rooms, broken fittings and worst of all "thin wall" complaints. After all service was born in places like Thailand or Japan, don't expect it anywhere else.
A prime example of service to a tee and luxury to its optimum has to be the Dusit International hotels found in Thailand and now the Middle East. These hotels pride themselves not only in excellence but also in every single detail of hotelier management. They don't pay their staff peanuts either; which spells out only one thing: that of luxury, opulence, real five star services and a setting fit for kings and queens.
There are thousands of places for tourists and travelers to stay while they are away from home, and there are just as many hotel reviews that are available to consumers to help them make a great choice for a place that will make them feel comfortable. All over the globe there are places to stay, from little bed and breakfasts in the quiet country to the casino hotel powerhouses of Las Vegas, and everywhere in between. With so many different choices in so many places, it can be really difficult for a lot of people to know which ones to stay in. Without having important information about different accommodations, it is impossible to know ahead of time if certain places will be able to make available the amenities that you need, want, and deserve. Fortunately, there are many hotel reviews that are out that can help, and these guides give you all the information you need to make sure that you choose a place that will suit you perfectly on your journey.
The most informative guides available without a doubt are found on the Internet. There are hundreds, if not thousands, of websites that are dedicated to hotel reviews and informative feedback about those places. Many times users can input information about the location that they will need a hotel in, and that information can pull up a list of available lodging in that area. There are also many hotel reviews that will let you type in the features and amenities that you would like your hotel to have. Any places that meet your criteria are listed, and along with some very common information, there is also some variation in the details that are shared with users.
Hotel reviews will just about always display the price or price range of places per night. They will also display the star rating that each one has earned, and can be anywhere from one to five stars. The more stars a place has earned, the better the reputation and guest satisfaction, and usually the bigger hotels that offer more amenities will have the most stars, but not always. There are many factors that determine how many stars a place gets, and some of those include having room service, workout rooms and swimming pools, large clean rooms, personalized service, elegant locations, and more.
Hotel reviews usually also offer to consumers information that past and previous guests have about the place. There are usually areas that guests can leave their personal reviews and comments at, and they also often give their personal opinions, praises, and any criticisms that they may have about the place. The customer feedback that hotel reviews contain are oftentimes more helpful than the information that a company provides, because the information presented by past guests contains good information about what your experience might be like. There is information about everything from how delicious the food is in the restaurant to the quality of services administered by the spa to the cleanliness of the rooms. These hotel reviews are vitally important to choosing the right place to stay when you are far from home but still want to be just as comfortable.
Both Hedin Johan & Kelly Renaul are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.
Hedin Johan has sinced written about articles on various topics from Travel and Leisure, Luxury Hotels and Information Technology. Will you Dusit Thani? Check out and other at the Dus. Hedin Johan's top article generates over 33100 views. to your Favourites.
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