You could pretty much sum up the restaurant scene in America in one sentence: Hamburgers are dead; and beef itself is losing some appeal. The kind of restaurant that is making a name for itself these days is the one that gets a cult following rather than marketing to a general broad appeal. Consider this as an open letter to the food service managers of America. For pity's sake, do something different!
We might as well face it: only the young care about general appeal any more. A ten year old kid is the most conservative diner you could imagine. Take them to any restaurant offering a menu of wonders and delights, and they'll head straight for the hot dog. No chili, no cheese, just ketchup, thank you. Pizza parlors are about as exciting as their culinary explorations get, but they'd better offer plain peperoni or there's going to be trouble.
But the grown-ups think in terms mostly of ethnic categories. And speaking of ethnicity, Mexican, Italian, and Chinese are fine... but isn't it time that we acknowledged that there's more than three countries that make food? Treat yourself to a Mediterranean restaurant some time and you'll get a feel for what you've been missing. Falafel, hummus, baba ganoush, fresh wet green tea leaves, sweetening with honey instead of sugar, and ways to cook lamb you've never thought of. Pita bread baked fresh on the premises, so it shows up at your table in a puffed-up balloon and slowly deflates to the flat pancake shape.
America, the melting pot of international culture, and yet unless you're in one of the five biggest cities you're out of luck finding international foods outside of pizzas, and tacos. the bowl of chop suey if you're lucky. South American cuisine that is farther south than Mexico is unheard of. An Argentinian or Brazilian restaurant perhaps? And when's the last time you found a Russian deli outside of New York? America has made two gains in Russian cuisine - Pirozhki and Baklava, and Baklava is more Baltic than Russian. I bet if you're a typical American, you've never seen Shashlyk. It's a Russian-style shish-kebab usually made with marinated lamb and some favorably sweet grilled onions. How hard is that to make? To take another example, France gets praised for it's wonderful cultural food, but by reputation only. Let's see a few more French restaurants and perhaps we'll get a chance to see what all the fuss is about.
America has a hard time dealing with it's own native cultural diversity, it seems. You get cheese curds in Minnesota, Iowa, Wisconsin, and in the rest of the States cheese is yellow and in the form of flat slices. Cajun cuisine got rave reviews on all of the cooking shows on Food network, but the craze seems to have come and gone without more than a few Cajun-themed restaurants popping up. Nobody east of Utah seems to have heard of a Denver omelet, nobody west of New England seems able to understand how to cook a lobster. I guess Indian cuisine within driving distance is a faint hope when you can't even get all of America into one food court.
And as if the lack of international diversity and interstate diversity weren't enough, it seems that even the methods of preparing food are stuck in a rut. Why must all chicken be breaded and deep-fat fried? Travel the planet if you have to, but find a place serving broasted chicken and grab a plate of that. There, now, wasn't it nice to have chicken that isn't drowning in grease for a change?
Consider the other food varieties largely missing from the American plate. Did you know pasta can be made from something besides wheat, bread can actually be something besides bleached and white, pickles aren't always sliced and sour, and they've invented varieties of pepper which can be served whole besides the Jalepeno? That kielbasa sausage tastes just as good on a bun as a hot dog? That sweeteners can be based on something besides corn? That you can put condiments on a sandwich that aren't yellow and red? That tortillas can be made from something besides bleached wheat flour? Listen, if only I never have to look at another "French fry" as long as I live, it will be too soon; enough with the damn deep-fried potatoes already!
American cuisine draws a heavy dose of criticism abroad, and for good reason. We simply do not offer substantial variety. The usually noble American ethic of being practical and down-to-Earth takes on an edge when you ask for something besides fried cow. What, are you some kind of elitist? Fried potatoes not good enough for you, you want fried mushrooms or zucchini instead, eh? Yeah, you must be an Imperialist to be making demands like that! No, actually, we're not Imperialist, we just saw that food pyramid that the USDA put out and thought that it might make a good idea to support it.
Of course, the food industry feels a huge economic impact. Cost measures are everywhere; it's difficult to get Americans to try something new, tough to find a supplier that offers a diverse stock who is also economical, and especially hard to hire trained staff that knows how to make dishes not usually found in the average homogenized restaurant. But with a small amount of effort, this can all be overcome. And the reward potential is outstanding. The restaurant business being competitive as it is, the one best way to draw a customer base is to offer something unique that you can't get anywhere else.
Because you don't want to be just another grill. You want to be that fantastic place that people drive miles out of the way to get to and tell all their friends about. You want to be the kind of place that serves the food people get an irresistible craving for. Irresistible cravings, after all, aren't just a matter of taste - nutritionists have indicated that they're your bodies way of telling you that you need certain nutrients that only the craved-for food can provide. But most of all, you want to be recognized as the food service manager with an edge, somebody who thinks out of the box and makes their business crazy successful by being better than all the others.
When starting a business in the food industry, there are many things to consider. Some of the most important things that need to be done to get established including choosing the type of product you will sell and getting the proper licensing required to do business in your area. While these are all very important things that must be done to get started in the food service industry, sometimes things are overlooked when thinking about issues that arise when the business is up and running. For example, one of the things that a restaurant owner should ask him or herself is how to get customers to return to your establishment once they have visited it. Three of the most important things include keeping product prices reasonable, having great customer service, and having a great product.
Keeping product prices reasonable is one of the most crucial things that can be done to entice a customer to come back to your business. A customer will not come back if he or she feels like the restaurant is trying to rip them off. Ways to keep prices of the products low include buying in large quantities to keep your costs low, not overcharging, and choosing cheap menu items. Doing all you can to offer special deals can be a great way to get repeat customers as well. Best bang for your buck is almost a sure way to keep your customers coming back for more.
Another way to keep people returning to your eating establishment is to have great customer service. One of the best things you can do that will help you achieve great customer service is to hire great employees. Quality employees possess several attributes including honesty, trustworthiness, friendliness, and great attitude. With employees that possess these qualities, it should be very easy to instill in them a desire to satisfy your customers. Finding employees that care about the way the customers are treated is difficult, but when you find one, it is well worth the effort.
Finally another key to getting customers to come back to eat at your restaurant is having a great product. You really can't beat when the customer comes back because you cook the best burger he or she has ever tasted. Having great quality ingredients will make the final product turn out great too. Just as news about a bad restaurant spreads like wildfire among potential customers, news about great food also spreads like wildfire. Making sure your food is delicious and consistent will make it where you can count on return customers.
Having one out of three of these is not enough to stand out in the restaurant business. It is very rare these days, however, for many restaurants to possess and display all of these qualities. If you can master the three important keys of keeping reasonable prices, having great customer service, and having a great product, you can stand out as the best among those around you that are mediocre in the industry. Being an exceptional restaurant is the best way to make lasting loyal customers.
Both Josh Stone & Kelly Church are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.