Drishti-Soft Solutions, a leading provider of communications solutions, announces the launch of an innovative communications suite for contact centers and enterprises. After the huge success of its flagship product DACX Contact Center Suite that has made Drishti the market leader, Drishti has launched the next-generation communication platform - DACX Ameyo. DACX Ameyo is an all-in-one communication solution for contact centers and communication centric enterprises such as telecoms, financial institutions, banking, insurance, market research, hospitality and healthcare.
The IP-based communications solution provides interaction management features such as multi-site, need-based and skill-based routing, self- and assisted-service, multimedia integration (Email, SMS, chat, Fax), IP-PBX/PBX call processing with voicemail and call recording, outbound capability with predictive dialing, ACD with multimedia queuing, IVR with Communication flow Designer, CTI, Quality Monitoring, Collaboration capabilities (Unified Messaging, Presence Management, Conferencing) and Cradle-to-Grave Reporting.
DACX Ameyo is a revolutionary innovation as it ensures rapid application development with telco-grade reliability. With the help of MDA, it becomes possible to develop new functionalities and capabilities in record time using simple drag and drop interface. It cuts back on coding time as well as development costs, the benefits of which are further passed on to the customers.
Based on open standards SIP, DACX Ameyo can manage interactions across the VoIP telephony environment as well as TDM based networks. Thus, it makes it easier and cost-effective for enterprises to manage their resources across different geographies. Leveraging the service oriented architecture and the open standards, the web-enabled solution facilitates complete virtualization and hostability. So businesses can focus and allocate resources towards their key business processes rather than their infrastructure management.
DACX Ameyo offers multi-tenancy and so it can be modeled into different packages to meet business specific requirements. Moreover, it can be seamlessly integrated with third-party tools and applications, and can be scaled up effortlessly as the organization grows. With such rich functionalities, it empowers enterprises to be more agile and adaptable to their ever-changing business environments.
DACX Ameyo has already been recognized with technology awards such as IP Contact Center Technology Pioneer Award 2008 and Member's Choice Award 2008. It has been successfully powering business processes at Motilal Oswal Securities Limited (a leading financial advisory firm), Damas (a global brand in jewellery and watch collection) and many other reputed organizations.
Continuing to develop interpersonal communication skills is never something that should take a back seat. Simply put, how you communicate is just as important – if not more important – than the product or service you are trying to sell. In our rapidly changing and fast-paced business environment, building relationships is critical to the success of any business. For small businesses in particular – that may not have a formal communications function – every individual in the business is a part of the communications effort.
From the Experts:
Pay attention to physical cues. Experts say that when you meet someone, you have just ten seconds to make an impression on them. Elements such as eye contact, a firm handshake and a calm speaking voice are all part of the communication you are delivering or the interaction you are facilitating. Keep checking the other person’s non-verbal cues as well to adjust your approach, mirroring their style – are they friendly or formal? Do they appear open to closer talking or prefer to have more space between each other? By answering to these questions in real time and adjusting your physical style appropriately, you can easily make a potent first impression. Employees come first. Meet with employees one on one at regular time intervals. Experts recommend weekly meetings and advise both parties to come prepared with updates or issues for discussion. This is a perfect time to discuss career path strategies for your employees as well. You can also take the time to inform employees of any performance issues that have arisen, giving them time to mark improvements before any formal reviews.
Take advantage of presentation training. Group speaking skills are critical, and especially important for small businesses looking to grow referrals and network in their industry or market. In addition, be able to effectively communicate to employee groups to build credibility and ensure consistent messaging about your expectations. Be careful with emails. Know the difference between what messages can be delivered via email and what must be discussed in person. As a rule, save more emotional matters for face-to-face discussions. On the flip side, learn how to become more succinct with your e-mail communications to ensure you’re delivering the facts and outlining appropriate action steps so that everyone is clear on your requests. A good rule of thumb: write the way you speak and remember that longer is not necessarily better. Use logic to construct your communications. Whether speaking or writing, state the facts to support your opinions. Avoid limiting your credibility by using statements like, “I feel." Instead, use goal-oriented language and avoid unnecessary storytelling.
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