Hearing is the main function of our ears. Listening, on the other hand, is using our ears in order for our minds to receive information. Listening skills are important in almost all aspects of work, not to mention leisure. In leisure, we are fond of listening to our favorite songs and poem. Even back when we were so young, we'd sleep late just to be able to listen to the happy ending to the story our parents would read to us. As you can see, we've been listening and at the same time absorbing information all our lives. That's where audio books become so useful, not just for leisure but also for work. Audio books are significant to the lives of the children, adults and even the elderly. Here are some reasons why.
Toddlers and Kindergarteners
Studies have shown that children at this age are rapidly developing. This simply means that all their skills, including listening skills, are practiced more intensely at this age. With audio books, they could easily learn the alphabet, songs, numbers and most importantly, pronunciation. Another good thing about audio books is that parents no longer need to sleep late just to read story books to their children. Parents can just play the audio book until the child dozes off. Some audio books also have dramatized versions of children's stories.
Students
Students can benefit a lot from audio books. After studying using audio books, you will realize that you have never saved this much time studying before. This is because while you are studying, you may also do something else that does not need much thought. However, if you really want to understand the topic faster, you may read a book while listening to the unabridged audio book version. To make sure, take notes and replay it if you still don't understand the lesson to ace the test.
Adults and Elderly
Businessmen, if not all adults, are usually seen scurrying along sidewalks carrying a cup of joe on one hand and a briefcase on the other during early morning rush hours. This just goes to show that in this fast-paced life that we live in, who would have the time to read the books that you want? This is where audio books come into the picture. Since audio books are available in all sorts of formats, getting your fix of best-selling novels is no longer a problem.
Some elderly people who just can't be left idle can grab some of their favorite classic novels in audio book versions down the local library. They can listen to them while walking the dog, traveling and even while gardening.
While I was waiting for my order a lady came up and said, “I ordered beans and got rice instead." The clerk replied, “You ordered #1 with rice and salad, and two #3s beans and rice." The lady replied, “Well, I wanted beans." To which the clerk said, “I can give you a side of beans."
In this exchange, it was obvious the cost of the beans was totally irrelevant – it was a tiny cup of refried beans for crying out loud! The clerk’s EGO was the issue. Why did she need to tell the client that she was wrong?... EGO.
A more timid client would have likely have turned around without reiterating that she wanted beans, ate, left, and never come back. Who knows, in fact this client may not come back after being “put in her place" by the clerk. Remember, 68% of clients who leave one business and take their business somewhere else do so because they were treated with indifference. There is a huge chance that this client will go somewhere else after being treated rudely.
Anyone who deals with your clients needs to be trained to put their ego aside. In this case just say, “Oh, I’m sorry, let me get you a side of bean." No EGO, no “putting someone in their place", no chance for an upset client, no blame, just fix the problem. Most client problems are just this simple. It just doesn’t matter. And it sure as heck is not worth embarrassing a client or making a client look bad.
Another basic idea of Make-You-Happy Customer Service to Steal, Tweak and Distribute. Remember, this is in no way encouraging you to do anything illegal or unethical. Just keep your eyes out for ideas anywhere so you can steal the idea, tweak it for your business, and distribute it to your team and/or clients,
In this case I’m going to Steal, Tweak and Distribute from Nike’s saying, “Just Do It". But we’re going to use a happy face and the words, “Just Fix It" to remind our team that most client problems can easily be fixed by remembering, “It Doesn’t Matter, Just Fix It."
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Both James Brown & Travis Lee are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.
Travis Lee has sinced written about articles on various topics from Customer Service, Advertising Guide and Build Online Business. Keith Lee is the creator of the "Make-You-Happy Management System." Keith developed the system in 1991 when he was burnt out from all of the stresses and time issues involved with running his business. This system creates happy customers, happy empl. Travis Lee's top article generates over 3600 views. to your Favourites.