Kaiser Georgia was recently awarded the title of ?Highest Member Satisfaction among Commercial Health Plans in the South Atlantic Region? by J.D. Power and Associates. The Kaiser Permanente medical organization is pleased to announce this honorable award for their Georgia region, which was published in the 2008 National Health Insurance Plan Study. Kaiser Insurance members in this region may already know that the organization offers a high level of member satisfaction, but now the general public and the southern medical community knows as well.
This award given to Kaiser Georgia is the first that the organization has received from J.D. Power and Associates, which is a well known and respected consumer information group. The study evaluated Kaiser Georgia and six other plans in Georgia, North Carolina and South Carolina. The criteria included coverage and benefits; choice of doctors, hospitals and pharmacies; information and communication; approval process; claims processing; insurance statements; and customer service. Kaiser Insurance came out on top at the end of this southern regional study.
This is just the latest recognition of how the Kaiser Insurance organization is working to satisfy their members and offer what they're looking for from their health plan. Kaiser Permanente medical members have assistance in managing their health plan and their health in the state of Georgia and every other region the organization serves. The Kaiser Permanente medical group has been shows to effectively communicate with their members about their benefits and provide a highly satisfying health care experience overall.
Kaiser Insurance received high ranking scores among large commercial health plans in the south according to the study, which was based on 37,060 total member responses surveyed during November and December of 2007. These are the kind of results that they strive to achieve in every region, from Hawaii to California to the Pacific Northwest to Colorado and Ohio all the way to Georgia.