With the availability of skilled manpower and quality output, telemarketing services from India are being outsourced globally. Telemarketing is in fact, one of the key services that is being offered to clients across the world by talented call center consultants working round the clock at international standards.
have helped companies get high quality services, but have also saved a lot on the costs that might have incurred if they had utilized telemarketing services from elsewhere. They get the access to intelligent, patient and technically advanced team of professionals with good presentation and communication skills.
By outsourcing telemarketing services from India, you also get the benefit of keeping a check on the team that is working for you. You can track and record their conversations and also record their movements by watching them on an in-built camera. Apart from this, you can be sure that the best security measures have been taken to ensure that the details about your company are in confidential hands. Telemarketing services involve outbound calls made by BPO consultants to potential customers to sell wireless services maybe for a telecom provider, to retail households to sell leisure holidays, to existing customers to sell a new rate card for a mobile service provider or to sell credit or debit cards etc. These calls are made to generate interest to promote and cross sell to an existing customer base or to complete the sales process online. Apart from the above, India 's offshore telemarketing solutions include Telemarketing lead management, Lead Generation / Qualification of telemarketing lead lists, Decision Maker Contacts, Appointment Scheduling, Debt Collection Services, Database Selling, Market Intelligence Services, Product Promotion, Research Surveys and Polling, Customer Satisfaction, Telephone and Web Based Business Development, Up Sell/Cross Sell Campaigns, Direct Mail Follow-up, Seminar Population. follow a planned strategy for each of their clients to ensure optimum productivity. Every outsourced telemarketing project is preceded by a thorough briefing and intensive audio and video-based training to all the members in the team. Everyone is given complete knowledge about the product to prepare them for any kind of queries from the customers. They are also familiarized with the accents and the environment of the potential customers they will be calling to ensure success of the telemarketing campaign.
India is becoming the destination of choice for offshore call centers. Large multinational companies have demonstrated their growing confidence in India as an outsourcing hub by signing multi-million-dollar, long-term BPO contracts with trusted Indian outsourcing service providers.
It still may be a fragmented industry with high transaction costs and an absence of transparency, but it is whetting the appetites of domestic and overseas investors. In India, changing government policies and a focus on infrastructure are driving up the demand for housing developments, malls and offices.
"For investors seeking the high returns that are no longer possible in the mature European and North American real estate markets, India and China are hot," said Prakash Gurbaxani, the chief executive of TSI Ventures in Bangalore, a joint venture of Tishman Speyer Properties of New York and ICICI Bank, based in Mumbai.
"Every foreign investor group, including pension funds, high-net-worth individuals and private equity funds, are all looking at this sector," said Gurbaxani, whose company has planned to invest more than $1 billion in the industry in the next few years.
In the past, investors were wary of the opaque business practices in Indian real estate. The land laws were archaic, mortgage financing was expensive and the quality of the developments was poor.
But these days, India's $12 billion real estate market is expanding at a 30 percent annual rate. Analysts at Merrill Lynch predict that the real estate market will grow to $90 billion in 10 years.
Foreign and domestic investors are eagerly scouring this market, but only recently has real estate begun attracting meaningful amounts of capital, said Rajesh Khanna, managing director in India of the private equity firm Warburg Pincus. In the past year, Warburg Pincus has dedicated a third of its resources in India toward creating and evaluating real estate investment opportunities.
Next month, the real estate developer DLF Universal will have a public offering that is expected to raise more than $3 billion in what is billed as India's biggest share sale. It tops earlier public offerings such as the $2.3 billion share sale of the government's Oil and Natural Gas Corp. two years ago.
Kushal Pal Singh, the chairman of DLF and one of India's richest men, is credited with turning a sleepy New Delhi suburb into a bustling zone of fancy malls and offices. DLF has projects in 18 cities but plans to expand to 36.
Last year India's government eased restrictions on foreign ownership of real estate, construction and housing companies. Foreign developers can have wholly owned subsidiaries in India if they invest $10 million. Foreign companies can build commercial and residential buildings if the projects exceed 50,000 square meters, or about 538,000 square feet.
Last month, the California Public Employees Retirement System invested $100 million in a real estate fund floated by IL&FS Investment Managers of India. In March, Morgan Stanley's real estate investment arm said it would pay $68 million for a minority stake in an Indian property firm, Mantri Developers.
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