Staying on top with loan modification software will give you the advantage you need to keep up with the workflow--helping you to help more troubled borrowers in less time.

Managing Customer Inquiries

In this market, loan modification requests are coming in all day and non stop. If you don't have a system to manage these inbound leads and efficiently distribute them to loan counselors, your operation is dead on arrival.

The number one complaint of loan modification customers is the lack of response. Troubled borrowers are running against the clock--pending foreclosure, lost job, or other looming disasters. You are running against that same clock. Speed is key in renegotiating the loan. You want to be as fast as possible or your likely to lose the bank or investor their entire loan.

Qualifying Customers

Managing the flood of loan modification inquiries is only half the battle. After this work has been completed you most segment these customers into programs. Your loan modification software should assist you in managing customers through an organized pre-qualification process.

Lead management software can facilitate worksheets, calculators, and checklists to guide agents through a consistent process. This process should help you tag and route leads to the appropriate team or modification program.

Pipeline Management

Getting a loan modification done takes a lot of hand-holding of borrowers. That means managing a large pipeline. You are going to need to collect documents, review qualifications, make adjustments, and follow-up with customers.

Pipeline management tools within a CRM or lead management software will keep your loan modification deals moving through the process. Simple automation like emails, alerts, and task lists allow you to stay on top of every lead, increasing each agent's total capacity.

Process of Getting the Loan Modified

Using loan modification software will increase the volume of loans you can process and in the end you will be modifying more loans. Loan modifications require careful and consistent processes. Lead management systems can enforce those processes and ensure all of your agents are being as efficient as possible.