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by Kingston Amadan, Kin

Because of a recent boom in business, my company needed to update our office phone system. We had a very nice system in place already, but our business had tripled within a matter of months. Since we rely on phone orders for the vast majority of our sales, we needed to upgrade in order to handle the increase in call volume. We were lucky to have a great relationship with our telephone equipment provider, as within days we were able to have a new system ready to put in place.

It's not often that businesses find themselves in situations like this, but when they do come up, it's important to know that the companies you have chosen to do business with are capable of meeting your needs in a timely manner. Prior to this happening, we had a trunk study performed, after which we were told that we were losing business as a result of not having a new phone system in place.

Anyone who has ever run a business knows that losing money because you are ill equipped to handle your customer's needs is the worst way to lose money. Being able to make a phone call and knowing it would be taken care of quickly and efficiently was a great relief to me. I knew that with every passing day, thousands of dollars were being lost and that's something I couldn't afford to let happen.

The whole situation made me think about the importance of knowing qualified vendors who can get you the products you need, when you need them. I soon began looking into other areas where we were dependent upon other companies for goods and services to see if we were utilizing vendors who could facilitate the changes our growing business was experiencing. After a long, hard look, we decided to switch shipping companies and to switch to a new overnight call center operator.

It's not that our needs weren't being met at the time, but that if things continued to grow, we would likely outpace our current vendor's ability to provide service. Being proactive in your business relationships is just as important as being proactive about your business. After all, most companies depend on other companies to make their operations run smoothly. I encourage all business owners to seek out the service providers and vendors that can handle your needs both now and in the future. When your business grows, you'll be happy you did.


"Workers today need to build a real rank-and-file global fight-back movement. The labor movement must embrace grassroots rank-and-file formations like the Million Worker March Movement to unite Black, Brown, Yellow, Red and White workers into a militant force for progress on behalf of the working class," said Chris Silvera, chair of the Teamsters National Black Caucus and secretary-treasurer of Teamsters Local 808, during a recent speech.

Silvera said the current leaders of the labor movement "are more comfortable with the bosses and politicians than they are with the rank and file" because they "did not rise up from the shop floor (and) are products of Ivy League and other nationally recognized universities." He said other labor leaders rose to their position because of "extreme nepotism" and as a result of the "legacy system."

He lamented the loss of leaders from the McCarthy era who were tough, militant and analytic, "movement-oriented leaders (who) were replaced by the businessman union leader."

Silvera said black workers should take the lead and serve as "the catalyst for worker solidarity on a global scale." He urged them to be more "relevant to their communities" by enlisting the support of unorganized workers into the labor movement. He urged the labor movement to play are more vital role in their communities and related organizations, particularly through actions that would benefit the working class.

"Like the immigrant struggle, workers in the United States must hit the streets and demand full protection for defined-benefit pension plans, full health coverage from the cradle to the grave, protection and improvement of Social Security, and full employment for all eligible workers,: said Silvera.

He also criticized capitalists in the United States for establishing a system based on checks and balances rather than a system of cooperation and collaboration.

"Certainly, there can be no partnership when pension plans are laid to waste, workers' wages are out of step with the cost of living, and with the continued assault against the foundation of organized labor, the destruction of defined-benefit pension plans, the continued increase in health-care cost sharing, and increased privatization and outsourcing. These cannot be the basis for equal partnership," Silvera said.
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Both Kingston Amadan & Kadence Buchanan are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.

Kingston Amadan has sinced written about articles on various topics from Customer Service, Education and Web Development. . Kingston Amadan's top article generates over 14800 views. to your Favourites.

Kadence Buchanan has sinced written about articles on various topics from Science, Computers and The Internet and Public Relations. Kadence Buchanan writes articles on many topics including , , an. Kadence Buchanan's top article generates over 673000 views. to your Favourites.
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