Subject: Message from your dedicated server provider. ID# 1066019. From: Michael Leven.

Hi. I'm just checking in to see how things are going at Liquidweb. Tell me how things are turning out for you, and if there's something I can help with, please let me know. I would like to extend my gratitude in advance for your time.

Regards, Michael. Technical Sales Engineer.

Subject: Re: Message from your dedicated server provider. ID# 1057812. From: Ricardo d Argence.

Hello Michael, thanks for contacting me. Unfortunately, I have a bunch of problems with liquidweb.com that are starting to get their toll on me. Let me explain some of my issues.

Recently, one of my servers required some improvements. Less than 1 hour after submitting a ticket the ram was installed. 60 minutes! I was forced to spend the rest of the day accomplishing nothing, just staring at my computer screen. One time a technician of mine erased the site of one of my clients by mistake, and the support team had restored it in twenty minutes. The client hadn't even noticed this! Where to I have to go to find the rush?

I must be getting old! My pals all talk about about their everyday issues with their providers and clients at work. When they inquire about work, the only thing I can say is a meek "fine, now that I'm with liquidweb". I believe that I am beginning to annoy them. I need to hear your issues so that I have something to talk about!

My girlfriend is surprised I can spend so much time with her and loves the attention. Now I can't hide saying "I have a server that crashed and have to work on it." She doesn't believe me anymore (it was a mistake to show her the Heroic support guarantee). I am running out of movies to see and places to tak her to eat. How much is she paying you?

I am suffering from a lack of adrenaline rush, and I've had to take up boxing, rock climbing and car racing just to avoid going into shock! My stress level is so low I am slowly turning into a tibetan monk! I hope you can do anything about my situation before it becomes desperate. Now, if you will excuse me I have a plane to catch. I am going skydiving to see if I can get some exciment back into my life.

Regards, Ricardo.