My background is computer training and this article looks at how to best deal with situations that occur when folk come to a training session for the first time. My views are that it is the trainer's responsibility to make the trainee as comfortable as possible. In fact, don't treat the session like a session, more like a "concert" - a bit entertaining with a serious side.
My experience tells me that if a person is comfortable while they are training, they firstly glean more information and secondly are more relaxed and therefore don't feel foolish about asking questions. I have found that many questions have not been answered because the trainee feels stupid about asking them, when in fact the question they are asking is likely to be the one others have thought to ask but were too shy. Trust me it's the truth!
I promise I am not digressing from the topic of computer training, because the above two paragraphs apply exactly to how folk feel when attending a computer training session for the first time. I remember being asked once while in a meeting with some colleagues during a discussion about computer training: "What is the most important thing about training?"
Many noteworthy opinions were put forward: keeping to the schedule was one, course content surely must be the critical feature, how to construct and run assessments was another. There were only two of us out of 14 people who said that the most important thing about training was the trainee.
Why? Simply because if you as the trainer haven't prepared and presented the course properly taking the trainee into consideration, and the person sitting in front of you doesn't understand what you are talking about, then you have failed - and failed miserably.
Computer training, as I see it, needs to be broken into bite size pieces. We can ramble on using technical terms, and that would be OK if you were training with folk who have knowledge of how computers work and you are simply relating the features of a particular program.
I am more concerned about new users. Some people who have never even turned on a computer. So, you have to keep it neat and concise. Look at their eyes, see if they are nervous, pick out the person who you judge to be the one who might struggle most, and run your course to suit them, not the one who has picked it up quickly and is trying to catch you out with smart questions.
Long term, a bit at a time will work superbly. By halfway through the session, you will feel a relaxed atmosphere develop in the "classroom". By the way I use quotes on classroom because we are dealing with intelligent people who do not understand a topic, not five year olds who have just started school. It is critical not to talk down to people, particular in a computer training session. People need to be respected.
Things may seem difficult at first to the trainees, but developing a working relationship with you soon breaks the ice and then the pace can pick up slightly. Confidence is the thing you have to give to your session, your trainees must not struggle because you haven't bothered to think of them only of your subject.
Apart from business transactions, computers are considered key in all such areas as construction, healthcare, real estate, both small and large industrial sectors, and more.
In other words, in this modern era, each and every application has close links with modern computer technologies. As a result, computer training forms an essential segment of any modern education system.
From introductory classes to three-year certification courses, one can choose from a variety of computer training programs. There are also computer training courses that are focused towards a particular computer technology or software package.
Based on the requirements of people, a variety of programs are now available. However, a majority of people will choose standard training programs, from Microsoft Word and Excel to Microsoft PowerPoint, Access, and Outlook. The duration of such courses varies from one week to one month.
One on one training is suitable for self-taught people as well as those who don't have time to spend entire day for computer training. In this type of computer training, computer schools or centers attach info on various topics such as Word, PowerPoint, Excel, and more via email. On completion of each session, a summary containing information on topics covered is developed.
Different types of training programs also include desk to desk computer training, which is almost similar to one to one computer training. But, this training is usually provided to a group of people. This is also considered an economical way to render multiple people with a productivity boost.
Large group computer training is another popular type. It is most suitable when you want to bring together a group of clients or employees for meetings or to provide a productivity boost to your audience. In addition, customized training classes are prominent. With this type of computer training, programs are designed according to the needs of students as well as customers.
Also, included in computer training programs is advanced computer training, which are most suitable for those who want to enhance their present computer skills or for those who want to master a specific area of computer technology, like hardware or software. Advanced computer training also covers specialized programs on software programming, web design, and database design.
With the introduction of the internet, online computer training, sometimes referred to as e-computer learning or electronic computer learning, is gaining much prominence.
Since it offers flexibility and convenience, it is preferred by both veterans and novice alike. Besides, online computer training is highly beneficial for students or people who are very busy. Further, it is an economical way to easily achieve your training and career goals.
Online computer training is available for almost all types of advanced computer certification such as MOS, MCDBA, MCSA, MCP, MCSD, MCSE, and MCAD. It is also made available for acquiring knowledge on basic computer packages such as MS Office Word, Excel, PowerPoint, Access, Lotus, and QuickBooks.
In addition, it allows you to enhance your computer skills by just sitting within the comforts of your home.
Both Michael Russell & Wolfgang Jaegel are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.
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