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[H134]Health & Human Resources
by Mary Murtha, Mar
Managing an organization on its way to success has its own challenges, like dealing with economic factors that may or may not stand as obstacles. Ordinarily, one will claim that this is a Human Resource affair. However, some successful organizations have employed more workable techniques to succeed. This is the human resources of today.

The Traditional Role of Human Resources

Most people in an organization will identify the Human Resources Department to anything systematic, policy-related or administrative. Some automatically think that a Human Resources Program will proceed with psychology or endeavor to inculcate any of the three mentioned above.

This traditional method puts emphasis on leadership, cohesiveness and loyalty in an organization. It emphasized on collectivism.

There is nothing completely bad in such traditional view. However, it was criticized for focusing too much on the economic factors of an organization.

This had been confronted further by different aspects and needs. Thus, the field of human resources was also shaped as it adapted to the social or political environment.

Transitional Phase

Times are changing now. The traditional perception must be taken out of the picture. The modern trend now in Human Resources Management is to be more strategic, consultative and interactive.

Human Resources of the 21st Century

It is definitely a desirable change. However, this may not come easily to those who have gotten used to the ?old school.?

The social climate of the organization is now addressed, rather than being limited to the economic factors. This time the behavior of the individual is given as much importance as the economic structures.

This time around, Human Resources Department pushes even more the firm into performance as each member now is driven by the attention given.

What Should One Expect in the Human Resources Department Now?

1. The department must show that it contributes to fulfilling all the goals of the whole organization. It is not anymore limited to the department.

2. It should provide also bases and dimensions to measure the success of the human resources initiative and the processes applied.

3. All the members of the organization are to be treated and recognized as clients.

4. Finally, it will not hurt to also change the perception of the people with regard to the role of the Human Resources Department.

It is undeniable. It is necessary to further educate people and provide support to this practice.

What Are the Current Initiatives to Fulfill the Goal?

? Human Resources Outsourcing

Normally, people approach the Human Resources Department to consult on matters to regulate relations among members. However, this consultation could also be utilized to break away from the old shell.

Providing services to the other departments of an organization will make the HR Department a more dynamic entity. It could help in determining some processes to realize the vision of a particular department.

? Human Resources Education

The academe can make a big difference in changing the perception.

Improving and developing the literature and the present theories will be helpful in addressing the concerns and the needs of any organization. This is in light of the constantly changing society that concerns the human resources experts and people.

Further studies in the Human Resources can help shape and improve the theories. However, pursuing a career in the Human Resources is expected to contribute to the developments in practice and implementation.

There are initiatives also to spread the knowledge within the organization, down to the most ordinary members. The best way to empower them is to give out Human Resources software that provides an orientation and comprehensive discussion of organizational policies.

? Human Resources and the Law

There are Human Resources laws provided nowadays. This fact is beneficial to most people in the workplace. It establishes the foundations that must be present in any firm or organization. It also sets limits the extent of what human resources will cover, so as not to deprive any person of any basic right or privilege.

There are even some who now implement a Human Resources Program that allows active participation of the employees. They are made part of decision making and the HR Department is tasked to come up with methods and venues to make this endeavor feasible.

Leadership is undeniably important in any organization. It grounds the responsibility and accountability on a single source. However, for any whole to work, its parts must be recognized. That is why the developments in the field of Human Resources are very much welcomed. Human Resources Management must focus on its real strength, on its real resources, the human resources.

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Human resources strategy
Human resources are the most critical asset of any organization. According to the latest research, the efficiency level of an organization largely depends on its human capital management (HCM). The study showed that over 80% of managing directors believed Human Capital Management to be vital for the fundamental success of a business, while effective measurement is crucial to deliver effective HCM. Comprehensive human resources measurement policy enables the organizational management to collect consistent information about the employee population, which alleviates decision-making and ensures that management and development activities remain relevant with overall business strategy. With a sound HR metrics program, HR management can make business decisions that are based on cold facts rather than “gut feeling", and use the exact figures to back up business cases and requests for resource.
Main practices
Human resources practices have direct impact on general business performance. Typically, the most significant HR practices are viewed from 6 perspectives: rewards and accountability; collegial, flexible administration; recruiting and retention excellence, communications integrity, dedicated HR service technologies, prudent application of resources. Most research analyses have shown a strong correlation between these practices and a 30% increase in shareholder value.
HR strategy should be linked to the business goals and objectives. When creating effective HR measurements, an organizational management should consider whether each set of HR metrics contributes to its business performance and provides an insight into productivity assessment and resources appraisal which lead to efficiency gains and customer experience improvement.
Typically, HR metrics are classified in three key categories: historical, real-time and forward-looking. HR strategy should specify the starting point of business development in order to assess the motivation and future impact of the changes in the HR profile and general business structure. To evaluate the business development, the HR can either use its own historical data or benchmark its organization against other similarly sized businesses or industry ‘best of breeds’.
HR analysis requires the allocation of specific resources. It is essential to implement periodical assessment of HR performance without interfering with existing business procedures. Most companies prefer to employ dedicated technology to optimize the data collection. Besides, the HR report should be presented in comprehensive and clear format. For instance, graphical representations with short textual summaries provide for better accessibility and readability of the HR data. The HR report may also be presented in a form of HR scorecard, which is relevant not only to HR professionals, but also organizational management and employees.
HR metrics
The most widely used HR metrics are typically concerned with employee attitudes, employee turnover, employee skill levels, as well as outsourcing costs, service center operations, the number HR transactions processed, staffing process, training programs utilization and effectiveness, and promotions. These measurements are employed by 25 to 75% of all business organizations.
Each metric contains 2 to 5 performance indicators. For instance, “employee attitudes" metric includes the following indicators: Job Contentment (the percentage of employees satisfied with their job), and Manager Contentment (the percentage of employees satisfied with their manager).
“Employee turnover" metric generally include such indicators, as Cost per Hire (calculation of advertising, agency fees, employee referrals, relocation, recruiter pay and benefits costs and the number of hires), Turnover Cost (calculation of termination, new hire, vacancy and learning curve costs), Turnover Rate (rate of the employees leaving an organization), Time to Fill (the period from job requisition approval to new hire start date), Length of Employment (this indicator considers the job title, department, etc.).
“Recruiting" metric includes Vacant Period (number of overall days the positions were vacant), New Hires Performance Appraisal (average performance appraisal of new hires, compared to previous period), Manager Satisfaction (according to the survey of hiring managers, compared to previous period), Turnover Rates of New Hires (during a specified period), Financial Impact of Bad Hire (according to turnover cost and cost per hire).
“Retention" metric includes Overall Employee Turnover, especially in the key positions, Preventable Turnover (this indicator considers the reasons the employee left the organizations and what measures may be taken to prevent it), Diversity Turnover (turnover rate in professional, managerial, and technical positions), Financial Impact of Employee Turnover.
“Training and Development" metric includes Learning and Growth Opportunities (percentage of employees who are satisfied with the learning and growth opportunities in the organization), On-the-job learning Contentment (percentage of employees who are satisfied with on-the-job learning, project assignments for growth and development, and job rotations), Opportunities for New Hires (percentage of employees who report training opportunities among the top three reasons they accepted the job).
Although most organizations use similar set of HR measurements, however, even common metrics don't always include standard components. For instance, a common “cost per hire" metric may contain different expense categories, such as advertising, online services, background checks and recruiter costs. Recruiting and staffing metrics may also comprise various aspects. For instance, organizations usually measure “college recruiting" by analyzing the source of organization newcomers and their progress at the workplace.
HR measurements have significant implications for all areas of the business performance. For instance, employee attitudes and turnover metrics are reported to have key influence on decision making in the organization.
Implications of HR measurements
The organizational leadership may benefit from periodical HR assessment if it employs HR methodology to identify the main areas of improvement in its human capital. For instance, tracking absenteeism can help increase productivity, or measuring diversity can help save a company from costly discrimination awards. Besides, HR data may be used in creating financial reports in order to link human resources measurements to investment return.
On the whole, HR measurements transform human resources capabilities to measurable strategic value, which provides for better accessibility and readability of HR data, and improves HR interconnection with leadership across the organization.

Article Source : Pg. 16

About Author
Both Mary Murtha & Bob Elliott are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.

Mary Murtha has sinced written about articles on various topics from Types of Cancer, Strategic Planning and Site Promotion. Mary Murtha has BLS and M. Div degrees majoring in biblical studies and ethics. You can read More about at:. Mary Murtha's top article generates over 60500 views. to your Favourites.

Bob Elliott has sinced written about articles on various topics from Management, Data Recovery. About authorThis article was written by specialists of Strategy2Act project. Strategy2Act is a software tool that allows to build balanced scorecards for your company. Visit product web-site at www.strategy2act.com to learn more using Strategy2Act t. Bob Elliott's top article generates over 590 views. to your Favourites.
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