Rural business process outsourcing (BPO) is catching the fancy of many Indian biggies, with the companies eyeing it more as a business proposition rather than a corporate social responsibility (CSR). With the telecom industry aiming to increase its rural subscribers base and the central bank asking banks and financial firms to cater to the rural sector, businesses will have to find ways of servicing customers, say analysts. Most of the rural BPOs have a seating capacity of below 100 per centre, as they are situated in remote areas.
Some of the firms that are expanding reach in rural India are Aegis BPO, Comat Technologies, SerWizSol (a Tata enterprise) and GramIT of Byrraju Foundation.
Aegis BPO, an Essar group company, is planning to set up centres in tier-III and IV cities to cater to the rural segment. The company has plans to invest $75 million (over Rs 300 crore) as capital expenditure over the next two years to set up centres in places such as Ranchi, Bhagalpur (Bihar), Durgapur (West Bengal) and Jharkhand.
?We are still in talks for opening these centres as we clearly see it as a business opportunity. Absolute value and per unit realisation is less, but percentage profitability is quite high. Also, the cost of setting up a rural BPO is 20-22 per cent lower when compared with urban BPOs,? said Aparup Sengupta, MD and CEO, Aegis BPO.
Other than the cost of infrastructure, the salary levels are also 15-20 per cent lower than the urban centres. In some cases, where the centres are located in the interiors, salary levels can be around Rs 3,000-7,000 per month. Attrition rate is also very low.
Agrees Jacob Verghese, chief integrator and lead partner at Byrraju Foundation, ?Rural BPOs clearly have a cost advantage of 20-25 per cent. The only problem in some cases is infrastructure.?
GramIT, the rural BPO initiative by Byrraju, has five centres in coastal regions of Andhra Pradesh. It started off by servicing the Satyam Group, but now has six to seven corporate clients in India. The company provides both voice and transaction services in the ratio of 30:70.
?We also plan to get into providing research work and will set up centres in Madhya Pradesh and other states soon. With this, the client base could also jump to 15,? Verghese adds.
Pasco, Washington real estate is being snapped up like it's going out of style. It is a quickly growing city based around its two largest industries: wine and tourism. Therefore the land there is prime real estate for opening up new businesses. The economy is in better shape than ever, and a new business is almost guaranteed to succeed. So if you want to find a piece of Pasco Washington real estate to set up shop, you should follow some of these guidelines. They will help you find a place to get your business up and running, and start the profit inflow any time.
Naturally if you plan to set up your business in a popular area of town, you should consult as many resources as possible. Find a Pasco, WA real estate agent and go over your business plan. These agents are usually experienced with helping entrepreneurs get the ideal piece of land for their business, so they will be able to find you exactly what you need. Just keep the surroundings in mind. Look at the competition and decide whether a new business can compete or not. Look at what the main demographic is, and ask yourself how you plan to appeal to them.
As soon as you buy your piece of Pasco, Washington real estate, you should take out an insurance policy. Since you are most likely dealing with a large business loan, you should take every precaution possible to make sure that the money does not go to waste. As long as you have an insurance policy on the Pasco, WA real estate, you won't have to worry about fires, floods, or structural problems that the building might have. This may also be a policy of the lender that has provided you with the business loan, in order to protect them from loss.
After the deal has gone through and you are the official owner of your Pasco, Washington real estate, you can begin to move your business in. You should have already purchased whatever it is you will need - desks, shelving, racks, chairs, or any other decorations to make the place seem friendlier. If you have a truck full of things ready to move in, you can hire a moving service for the day for a minimal cost. They can help you get everything unloaded and set up, and be completely moved in to your Pasco, WA real estate within a few hours of acquiring it.
When you open up for your first day of business on your Pasco, Washington real estate, you should use some sort of promotion to attract business. Many new businesses use a "grand opening" event to get people interested in what goes on at the business. This could involve a barbecue with free food, or any other gimmick to attract people in your general area. Offer some sort of discount on products to people who are coming in for the first time. Bring some sort of attraction to your lot, like a hot air balloon ride or a petting zoo. Get creative, and you're sure to get people interested.
If you are ready to set up a business in Pasco, Washington, real estate will not be a problem to find and purchase. Find the loan you need for the property, and get in touch with a professional real estate agent with a history of commercial deals. With their help, you can find a great location and start to move in to your new property. Once you get your business set up, the thriving economy of Pasco is sure to drive many customers to your business.
Both Mark William & Andrew Stratton are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.
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