In this article we are going to look at tips on how to present yourself in the first interview, how to answer interview questions, how to prepare for your interview, how to behave during the interview, questions you can ask the interviewer and how you can maximize the chances of getting the job you really want.
The best way of approaching a sales interview is to think of it like a normal sales meeting with a customer. But instead of selling goods or services, in a sales interview, the product is YOU.
By thinking of the interview as an ordinary sales call, you will find it easy to structure the call and prepare for it. For example, when you are selling, your first approach will often include a brochure or other sales literature setting out your offering. When you are selling yourself, this is the function of your resume or CV. It is essential that you present an employer a carefully constructed document which highlights the features and benefits you have to offer. This will usually be in the form of achievements, qualifications and training. Similarly, a well crafted cover letter will help your application to stand out.
Professional salespeople never visit a customer without having done some research first. At the very least they will have Googled their customer to find out the latest developments and announcements. They should also have checked recent files and had a look to see what is going on in the customer's marketplace.
In the same way, the interviewee should carry out some pre-interview research. This will not only boost confidence but is fine preparation for some standard interview questions like "What do you know about our company?" or "What do you think the biggest challenges we face in the market today?" It should also prompt you to think about questions you can ask at the end of the interview when you are invited to do so.
Nowadays, it is more and more common for employers to filter job applications by conducting a telephone interview. Although many people are concerned about this, in fact it is usually an easy opportunity to score well and make an early impression.
The first thing to remember is that you are in charge. When the phone rings, the interviewer has absolutely no idea what you are doing and will nearly always ask if it is convenient to talk. Unless you are fully prepared then your answer should always be "no". Set a time when you know you will have had time to do your research and create an atmosphere conducive to giving the right impression. Make a list of the key points you want to get across and have any reference materials easily to hand. The objective of this session is for you to sound relaxed, confident and full of potential. The main goal of the discussion is for you to get a face to face interview. As the call draws to a close, it is essential that you try to set a date (remember to have your calendar to hand).
The main operating environment for a salesperson is when she is talking to her customer. When applying for a job, the potential employer is the customer, so the interview should use the same ground plan as you would for a customer sales call. Remember to arrive punctually, suitably dressed and with anything you might need (like a spare resume or a certificate of achievement) easily to hand in your bag. Remember that the interview starts the moment you arrive and your behaviour with garage attendants and receptionists may be assessed as part of the process.
There is no set pattern for a sales job interview. Some companies have a highly structured approach; others will be more amorphous in character. Regardless of structure, there are usually two questions that you can expect. You may be asked a something like "Tell me about yourself". The answer should be a very brief recap of your career lasting no more than three minutes, which highlights key achievements and finishes with the question "...what would you like to know about in particular?" Do not fall into the trap of rehearsing details of your childhood and upbringing thereby wasting valuable time on information that will not support the product on sale - you.
The second question you can expect is a derivation of "Why do you want this job?" Again, you must align the answers with the skills you are offering. An answer like "I read in your accounts that you are planning to expand into the South West. I have built up a considerable network in that region, am very familiar with the political issues and feel that with the new products you announced last week I can make a significant contribution..." will play very well and serves both to demonstrate the skills you bring and the fact that you have done your homework.
Inexperienced interviewers will often take off their watch and say "sell this to me! Don't be tricked into doing a "feature push" sale. Step back and remember your basic sales training. Respond by asking questions about what he wants in a watch before constructing a sales presentation aligned to his needs.
Good interviewers nearly always provide the opportunity to ask some questions. Do not let the opportunity slip by. This is your chance to showcase your research and ask about the company's markets, plans and processes. Even if some of these items have been covered during the interview, you should be able to find a way to open up another angle especially if it will highlight one of your key strengths.
Although sales job interviews are very similar to other job interviews, they do differ in one important respect. At the end of the interview, the candidate is expected to attempt a close of some sort; if only to show that he is capable of asking for the business. This doesn't need to be an in your face "am I hired?" question. Indeed depending on the circumstances, this could be counterproductive. However a gentle question seeking feedback or confirmation that the interviewer will be taking your application forward can rarely do any harm.
In some situations the interviewer may start to ask you questions about package. Be on your guard. This is am opportunity to close. Do not just jump in with your number. Remember that this is a sales interview and the question could be a 'buying signal'. Therefore respond with a trial close: - "As we have started to discuss remuneration, can I take that as a sign that as long as the package is right your will be making me an offer?" If the answer is "yes", you have a deal and you can then start talking about the salary and benefits package you need, usually best expressed in terms of a range rather than outright figures. If the salary is lower than your target, you can push for an improved car or better health or holiday benefits.
Occasionally a sales interview will end with a firm offer being made. More often than not though, there will be further stages before an offer can be issued. In this event is is good practice to follow up the interview with a "thank you" letter or email. This should be short, summarize the key strengths that you have to offer, clear up any uncertainties and if appropriate add some further information or collateral which the interviewer might find interesting or supportive of your application.
And finally you should approach every sales job interview with the thought that good sales people are really hard to find and keep. If you can demonstrate that you know how to sell and are confident, well researched and have the energy and drive to perform well them you will be well on the way to meeting your objective of passing the interview.
You didn't see it coming ? at least not this fast. The call came in last night and you have until Friday to prepare for that important interview ? and today is Tuesday. What to do!! Don't panic. You can prepare in three days by using this step-by-step guide. If you don't have three days ? you may have to stay awake a little longer to prepare by compressing the exercises.
Day One
Key Factors
The first step is to get a copy of the job posting and study it. Read it first for content, the second time for words, and the third time for the factors that are needed to do this job - reading between the lines.
By doing this exercise you will be able to identify the "Key Factors" needed for the job. For example, if there are many references to "deadlines and pressure," you will need good "Time Management Skills." That will become one of the factors that you will prepare to discuss and how you work well with deadlines and pressure.
How Do You Fit The Requirements?
Next, do a quick exercise comparing what they are looking for against what you have to offer. This is a simple two-column exercise ? one side of a sheet of paper list what "They Want" and the other side of the sheet what "You Have to Offer." How do you size up? Where are you strong? Where will you have to stretch?
You will also want to research the company; the industry, and the competition. The Internet is full of easy-to-get-to information. Be sure and look at the company's website and "google" the company to find out any current information.
Day Two
Begin to focus on what you have to offer and how you will let the interviewer what you have to offer.
Your Personal Statement ? You will want to prepare a personal statement that you will be able to say in two minutes or less. This personal statement will be used to answer questions such as: "Tell me about yourself," or "What experience do you have that qualifies you for this position?"
Your statement should be focused and include your education, and experience; your expertise or areas of knowledge; your strengths; and something about your work style or work ethic ? what other's might say about you. Lastly, end with something of interest ? maybe a hobby that is job related or something that makes you a good fit for the position.
Your personal statement is very important because it is a summary of you and your experiences and what you have to offer. It is worth spending some time writing it in a concise manner, trying to include as much as possible so that the interviewer has a good image of who you are and what you've done. This statement will also assist you if you are asked, "Walk me through your resume," because you will have already flushed out what you want the interviewer to know about you.
Your Examples ? Success Stories.
You may find it helpful if you write out at least five success stories to answer any questions that ask for examples (known as behavioral interview questions). Your stories will give specific examples to answer such questions as: "Can you tell me about a time when you ?," or "Describe a situation when you?." Look at the key factors that you identified earlier to focus your stories on what they are seeking.
These stories should be written with a beginning ? where and when; a middle ? what action took place; and an end ? the result. The importance of the story is not the story itself, but what the interviewer hears from the story about your past behavior as an indicator of your future behavior. In other words, if you did it before, you could do it again ? bad or good.
The Most Common Interview Questions
While there is no way of predicting what will be asked in an interview, you can prepare for general questions often asked in interviews. Why did you leave/are you leaving your last position? What do you know about this company? What are your goals? What are your strengths/weaknesses? Why do you want to work for this company? What has been your most significant achievement? How would your last boss/colleagues describe you? Why should we hire you? Scripting your answers before the interview will assist you when you are under pressure during the interview.
Prepare To Ask Questions
At some point in the interview, the interviewer usually asks you if you have any questions. The wrong answer to say, "No, I don't have any questions as this point." It is important for you to ask questions.
You can write a list of questions that are important to you. Do not ask questions regarding salary, benefits, or time-off until you are sure that there is some interest in you. In other words, "sell yourself first."
Some good questions to ask will come as a result of the things you discuss or the questions asked during the interview. If, for example, they have been talking a great deal about a subject such as "customer service." It would be appropriate for you to ask about customer service. You might say, "We've been talking about customer service, could you tell me about the biggest problem in this area?"
If you can get them to tell you about "their" problems or challenges in this job, you can sell yourself as a "solution to their problem." Someone who understands the problem and can come in and make things better.
Day Three
Salary Information and References
One of the most dreaded questions asked in any interview is, "What is your salary expectation?"
By doing some research on salaries and what the "going rate" for this type of position is before the interview you won't be caught "off guard" if they ask you for a number or a range. You should know your salary needs, based on your living expenses and your bottom line or walk away point ? when you can't afford to take this job.
This is a good time to put your reference sheet together as well. Be sure to get permission from your references to use their names. Make up a sheet of names and contact information in the event that you are asked for references during or after the interview. .
Appearance Counts
Make sure your interview outfit is in good order ? clean and wrinkle-free. Remember, you are selling yourself and first impressions stick. Stay away from trendy clothes unless you are going for a job in the fashion industry. It is best to be conservative in everything about you ? hair, jewelry, handbag/briefcase, shoes.
Items To Carry To The Interview
Several copies of your resume on good paper Copy of your reference sheet Pad of paper to take notes (notes are optional) Directions/map to the interview site
That's it. You did it! Prepared for the interview in three days.
Should you have the luxury of more days to prepare, use that additional time to put more time and practice into the preparation. Preparation will make a huge difference in your confidence, and confidence will make a big difference in the impression you make, and making a good impression will make you a more serious candidate to consider for a job offer!
Copyright (c) 2007 Carole Martin, The Interview Coach
Both Perry Burns & Carole Martin are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.
Perry Burns has sinced written about articles on various topics from Interview Questions, Computers and The Internet and Leadership. specializes in using tools & exercises to improve performance. A former director at Ernst & Young he now provides soft skills training, resourc. Perry Burns's top article generates over 12100 views. to your Favourites.
Carole Martin has sinced written about articles on various topics from Interview Questions, Interview Questions and Marketing and Communications. Carole Martin, America’s #1 Interview Expert and Coach, can give you interviewing tips like no one else can. Get a copy of her FREE 9-part "Interview Success Tips" report by visiting Carole on the web at. Carole Martin's top article generates over 165000 views. to your Favourites.