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[H880]How To Build A Community Website
by Seomul Evans, Seo

It's not always easy to promote yourself, especially if that mode of social interaction doesn't come to you naturally. But there's no denying the benefit of a well-run community website. It's a place where business owners and marketers can talk freely about their companies and their ambitions, and where they can find support in their endeavours. And for those who own such websites, there's money to be made. Here are 7 keys to a successful community website.

1. Focus. Your community website should have a clear and consistent focus, and you should regularly remind your participants of that focus, just so everyone is on the same page. Don't try to be all things to all people by letting your website be about whatever comes to mind. You want potential participants to know exactly what to expect. That's what keeps them coming back.

2. Follow Your Bliss. If your website is focused on something you don't really care about, your visitors will know. Find something that you're passionate about and you will motivate others to join you on your journey. You'll have a good time, and so will the participants in your community. Don't pick a focus just because it looks profitable or popular. Choose what you love.

3. Do it Yourself. Your website needs to have your personality stamped all over it from the very beginning. Let the content reflect your own passions and keep yourself accountable for consistent, relevant updates to the site. If you're not invested in it from the ground up then you can't count on it to succeed. It's not getting it started that's difficult; it's easy enough to create a blog or a forum. It's keeping it going in the early stages that can be challenging, so make sure you're investing enough time and energy from the start.

4. Ask for Help. As soon as you've gotten your website up and running, enlist whatever help you need. Ask people to post responses, comment, and moderate on your behalf. Generate as much interest as possible by starting great discussions and asking people to join in. The more the merrier, particularly at the beginning when you're convincing potential participants that your website is a great place to be. Start close to home with friends and family whom you trust. Then branch out to others in your field who might be interested.

5. Keep Everyone's Interest. Post stories that will engage your participants. Ask engaging, edgy, controversial questions. Offer good advice and always be positive. That's the kind of stuff that keeps people coming back for more. Avoid the temptation to simply post news that your readers can find anywhere, although it never hurts to do this from time to time, especially if the news is relevant to your niche. If you need inspiration, check out Digg to see what kinds of stories people find interesting and exciting.

6. Give Things Away. Who doesn't love a fun contest? You can get your participants coming back again and again if you give things away that have some value and are related to your niche. Think of things that might not even cost anything, like a story on your website that features their business.

7. Offer Constant Encouragement. You'll find that some of your visitors are more active than others and participate on a daily basis. Use your website as a way to recognize their participation and thank them for continuing to come back and contribute. Maintain contact with them and solicit any suggestions they might have for improving your site. When you keep your active visitors happy then they're more likely to recruit more participants for you.

You'll find that people are much more willing to talk about their businesses when they have a positive, encouraging facilitator. Be that person and you'll be on your way to a successful community website!


On demand CRM was nothing more than an idea back in 1998 before Siebel Systems was the first to spin off a company called sales.com. Their business model was the same as their core product but the delivery method was on demand (meaning accessible via a web browser anywhere in the world and hosted by Siebel systems). For one reason or another, the product failed and they hung up their shoes in the on-demand space.More...

1999 -- enter salesforce.com -- who is now not only a trailblazer but the new leader in CRM and the on-demand space.

Salesforce.com took the idea of sales.com's business model and made it a success. Not only that, but they continue to innovate and adapt to Web 2.0 technologies. For example, salesforce.com started up their own blog to allow their customers and potential customers an easy way to provide feedback (good or bad) about their products. This is the first step in creating an online community instead of the traditional ways of rolling out a product and then relying on phone call feedback (usually complaints) after a product has launched. Siebel Systems just did not get this concept and it's one of the reasons why they eventually failed and were acquired by Oracle.

So let's talk more about online communities. They obviously are successful with such sites as myspace.com or friendster.com so why can't they be utilized for businesses? They can.

Take for example, salesforce.com's Idea Exchange which is a forum where salesforce.com customers can suggest new product concepts, promote favorite enhancements, interact with product managers and other customers, and preview what they are planning to deliver.

They in essence are reaching out to continually create a dialog with their community and provide an open and direct channel of communication for customers. Do you see other companies in a CRM arena making use of these Web 2.0 technologies? Can you ever see Oracle and Larry Ellison having their own blog? If you've ever worked at Oracle, you know it's just not in their culture to do such a thing.

In the long run, it's going to hurt companies that are not taking advantage of this new communication channel. Creating a corporate blog or online community is a powerful yet easy way to allow feedback from your actual customers making them feel involved. All companies should take advantage of this especially CRM companies. Those that are stuck in the information dark age like Oracle and others makes it kind of ironic because these are supposed to be CRM companies. Go figure.
Article Source : Pg. 313

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Both Seomul Evans & David Cowgill are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.

Seomul Evans has sinced written about articles on various topics from Search Engine Marketing, Business Promotion and PPC Advertising. Seomul Evans is an internet Marketing expert with a leading company specializing in. Seomul Evans's top article generates over 135000 views. to your Favourites.

David Cowgill has sinced written about articles on various topics from Day Trading, Makeup and Software. For further information visit: . David Cowgill's top article generates over 1900 views. to your Favourites.
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