[#1]10 Questions Every Christian

It's not uncommon for me to hear from homeowners who say their previous painting contractor services where below standard. I've been in the home improvement business for 26 years, and I am amazed at how little research most homeowners do in qualifying contractors before they use them. It seems too often that price is the primary determinant for choosing a painting contractor when it should only be one of many considerations.

What I have found through the years is that most homeowners do not know how to properly evaluate painting contractors before hiring them. Just because a contractor is cheaper doesn't mean you're getting your money's worth. When it comes to hiring contractors, cheaper priced services often end up costing you a lot more. With the high cost of labor and materials, profit margins aren't that great in the painting industry. Real cheap services in the painting industry are cheap for a reason. Quality and value of services are being cut.

Better qualify your contractors with the following 10 conditions.

1. Find out how long the contractor has been doing business in your area. The painting industry certainly has its share of instability amoung its contractors. Some painting contractors work a few years in an area then start to feel the heat from dissatisfied customers, so they move on to another city and start the whole process over again. If a contractor has been working in an area for 10 or more years, generally it is an indication of stability.

2. Does the Contractor pay his help by the hour or on a percentage basis? When I first started my business in 1982, I paid my painters by the hour. After about 7 years of paying by the hour and being dissatisfied with their performance, I decided to switch to paying on a percentage basis. I found that the quality of work went up dramaticlly and the projects were completed in half the time. The painters have an improved mindset when being paid on a percentage basis. The painters now have a special interest in the quality and timeliness of their work. Better performance means a smaller punch list at the end of the job and in less time, resulting in better pay. Be sure and ask the contractor this question. This is merely a suggestion. Obviously, there are some painters that work by the hour that have a good work ethic. Because of this success I will never pay my painters by the hour again. The quality of service I had to offer improved overall since paying on a precentage basis.

3. Does the Contractor present a well written and organized contract to sign that outlines what he is going to do? This is a good indication of how organized he is. If he is well organized, in most cases it will carry over to his crews. Well organize people are very uncomfortable with disorganization and generally will work to maintain well organized projects and crews.

4. Does the contractor expect a deposite before starting the project? Although the size of a project may dictate whether a deposit is appropriate or not, for the average size painting and repair project ($3,000 to $8,000) I strongly recommend not paying a deposit. The ability of the painting contractor to finance the project is an indication of financial stability and more importantly his desire to operate at peak performance making sure you are happy. I have heard many stories through the years of homeowners who have given the deposit only to have the contractor leave after a day or two of work never to be seen again.

5. How well has the contractor communicated with you since the first time you contacted him? Is he quick to responed to your questions and concerns? Communication is very important to most quality professional contractors. This is another indication of the core values, by which he operates. During your project, you will definitely want good communication.

6. Are the painters working for the contractor covered by workman's comp? Be sure of this because many painters say they have liability insurance, but liability insurance is not the same thing as workmen comp and will not cover the painters if they are injured on the job. Another consideraton is how well the contractor has insured his crews against injury. Some contractors pay their crews under the table and there is no history that the insurance companies can verify. They may not cover the crews in such cases. This can put you at considerable financial risk. This is another indication of the core values that govern the contractor's performance. Contact his insurance company and ask these questions.

7. Be sure and check their references. Even though they will give you their best references, you can still get a feel for qualities such as neatness, timeliness, communication, and overall opinion of quality of the job. Keep in mind though, everybody has their own opinion of what constitutes a quality job so don't decide based solely on their references.

8. Be leery of the aggressive cut throat, as they are more volume oriented. They have to bang out as many houses as they can to turn any kind of profit. In most cases there aren't any core values driving the quality of their work. You only stand to suffer from this type of contractor.

9. Make sure it is understood there is to be a walk through between you and the head of the crew to take care of touch ups and any issues before you pay for the services. This is crucial, both for you and the contractor. It assures that you are happy with their work and helps eliminate warranty issues for the contractor, saving him time and money. Seasoned contractors who really care about their customers know that this is the best approach for finalizing a project.

10. You should also check for the following obvious things: a business license, Better Business Bureau for unsettled complaints, how long they have been in business, how many crews work for them, written and detailed warranties

Always put quality first. Putting a little extra time into qualifying your painting contractors will pay off handsomely. You will have fewer headaches during the project. You will have a better looking home with a paint job that last longer.