Great customer relationships make the world go around. Customers give us the opportunity to apply our talents to serve them. Then, they transfer money from their bank accounts to ours so that we have the financial leverage to meet our goals. This simple, everyday economic interdependence is what business success, professional accountability, and personal prosperity are all about.
In today's competitive world, a satisfied customer is no longer enough. A satisfied customer is still shopping around until you provide that WOW experience and make that WOW connection that creates customer loyalty. To do so, you must move beyond mere customer service to the new world of Customer Astonishment. To astonish is "to strike with awe and wonder." Using the 10 Secrets to World- Class Customer Care, you will learn the principles and methods to make these secrets work for you and your team.
#1: Be Customer Champions! Know what your team stands for and communicate it through words and actions. Champion your core purpose in direct response to what your customers want and need the most.
#2: Get Connected. Know the interdependencies represented by your own Chain of Customers. Make communication linkage a top priority that demonstrates the importance of all of your customers, internal and external.
#3: Get It Together. Quickly resolve internal conflicts so they do not become apparent and weaken the customer's confidence in your team. Achieve crystal clear agreement on team priorities and individual responsibilities.
#4: Know Your Customers. Listen to them. Observe them. Make a commitment to NO SURPRISES, except on their birthdays. What you promise is what they get and more.
#5: Know the Bear. There is a bear out there, behind you. Faster is not fast enough. Reliable is not reliable enough. World-Class means you set a standard for the world to follow. The bear cannot keep up.
#6: Take Ownership. Champion the idea that "I am the one." For each member of your team, this means "I am the one who first spoke with the customer. And, at the end of the day, I am the one who will follow through to be sure WE met their needs."
#7: Stake Your Reputation. Create your very own Hallmarks of Professional Excellence. Seize those crucial moments of truth in a way that shows your true commitment to each customer.
#8: Add Value at Each Step of the Way. Be sure that whatever it is that you do, you do it with the customer in mind.
#9: Smooth the Way. Always treat the customer as an honored guest. Never place your convenience above that of the customer. Your professionalism will shine as you do.
#10: Create Options. Never say "No" to the customer. NO is often uncreative. YES is great, but may be over-commitment. The customer needs options. Create them. Even partial solutions are better than roadblocks. Be a world-class problem solver!
Use these 10 tips and you will achieve your goals and prosper. They will help you set your own mark for world-class customer care.
Low Cost Cataract Removal and a Free Holiday!
Before we look at the huge cost savings and the opportunity to get the free holiday of a lifetime, let's look at what cataract removal involves.
Cataracts Definition
The lens of the eye, which is responsible for focusing images onto the retina, is normally transparent.
Cataract removal is a procedure to remove a cataract that is a cloudy or opaque area in the lens of the eye that is impairing vision.
As a normal part of aging for example, the lens begins to cloud and causes a progressive, painless decrease in vision, which results in a cataract removal being needed to restore optimum vision.
Procedures for Cataract Removal
There are two common cataract removal methods.
Phacoemulsification technique:
An ultrasound probe breaks the cloudy lens into tiny fragments and removes them through a small incision.
A plastic lens implant is inserted to replace the natural lens. Because the incision is tiny, stitches are often not necessary and visual improvement is usually noticeable immediately after surgery.
Extracapsular technique:
Entails the removal of the cataract as one entire piece. This requires a larger incision and stitches.
A plastic lens implant then replaces the natural lens. Recovery is usually slower, due to the larger incision.
Cataract Removal - Success Rates The outcome of cataract surgery is usually excellent.
The operation has low risk, the pain is minimal, and recovery time is short.
The patient can leave straight after the operation and can expect complete healing in about 10 weeks.
Cataract removal costs
Cataract removal costs in the USA are approximately $2,400 - $4,930 and in the UK ?1,450 ? ?2,900
In India, the costs are just $280 ? $697 or ?165 - ?410 - providing massive savings!
India is Leading the way in Medical Tourism
India is establishing itself as the world leader in medical tourism for the following reasons:
Indian corporate hospitals are comparable to hospitals anywhere in the world. In fact, India offers world-class medical facilities that are comparable with the USA or UK, or any other industrialized nation.
The high concentration of expatriate Indian medical staff working abroad particularly, in the USA and UK, gives patients confidence in healthcare in India generally. Patients are of course, already used to the expertise and professionalism of Indian medical staff.
India is the world leader in medical tourism and its medical tourism industry is set to be a multi billion pound growth industry, and considered an important part of economic growth by the government.
In conclusion, more and more patients will cut surgery costs by going to India and you can join them.
Both Robert Reed & Stephen Todd are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.
Robert Reed has sinced written about articles on various topics from Leadership, Eye Care. : 10 Secrets to World-Class Customer Care. This book represents the essence of what author Darby Checketts has le. Robert Reed's top article generates over 6600 views. to your Favourites.
Stephen Todd has sinced written about articles on various topics from Currency Trading, Modelling and Green Tea. For more information about and the cost savings possible please visit our web site:. Stephen Todd's top article generates over 90500 views. to your Favourites.