My business is building custom homes rather thantelecommunication engineer but my hosted PBX, private business exchange systemis the foundation of my success.  I knowall about cement mixers and bulldozers and nothing about digital exchanges andintranets but I know my hosted PBX saves my business money and gives excellentvalue for the money I put in to set it up two years ago.

My hosted PBX business phone system is Internet based and isthe custom choice for my business because my staff spends 90% of their workingtime away from our office base on the customer home sites. It is paid for on a'pay as we go? basis just like my customers pay me. Hosted PBX allows us tokeep the cost of internal calls low but more importantly the costs of distancecalls to and from base is also low. Hosted PBX makes the difference to ourefficiency and reliability in our communications infrastructure and thereforeenables us to satisfy our customers with quality service.

I always describe custom building a house as a unique kindof horse race with over a thousand runners and riders. They all have to startthe race at a specific time and finish the race after a specific interval andmaintain their race positions for the duration of the race. My hosted PBX system is the key investment that enables usto meet this kind of logistical challenge. All of the horses and riders haveto communicate with one another regularly and effectively.

Now I'm not crazy enough to think thatinstalling a hosted PBX will answer all my communication problems. It won't,because I can have a state of the art hosted PBX system but if the customerliaison person has a bad day and is off-hand with a client I can still losebusiness and it won't matter how clear the call quality was.

Any system even a hosted PBX phonesystem is only as good as the person responding to the call. Where a hosted PBXreally comes into it's own is with, for example, the simultaneous access toarchitect drawings, building suppliers, transport services and the guys on theground at the customer site. This kind of conference communication withdatabase onscreen views saves hundreds of man-hours in traveling time anddelays. Hosted PBX communication also goes a long way to avoiding miscommunicationand ?Chinese whispers? errors that can be very expensive. Even the smallesterrors in time or quantity or quality can become very big defects when they getset in concrete.

The customer is king in my business.Our mission is ?Your home our way?.Most of my customers come from word of mouth recommendations from satisfiedcustomers. The only way I can keep my reputation and my business intact is byalways being open to the needs of potential and actual customers, by alwaysresponding in the shortest time period, by keeping my promises and deadlines orexplaining why I can't do this when I do fall short. And this is where a hostedPBX phones system that is 100% reliable, fast secure and of the highest qualityhelps me to meet my commitments.