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[C865]Communication Importance In Business

by Naz Daud, Naz

If communication is faulty, late, and unclear or office politics are allowed to get in the way, then the ultimate loser is the business.

There is an old adage that I have come across many times in reception areas across the country while waiting for my appointment to show. It reads something like "This person can sack everyone in the organisation right up to the chairman - It is the customer and he or she must be looked after at all costs."

The final communication to the customer initially starts from the boardroom, leading down via managers to the employees who in turn are responsible for communicating with the customer.

Thus, breaking this down further, the directors must be able to communicate effectively with each other in the boardroom so that the strategy can implemented and passed to the respective people in the organisation.

But for this to happen, there has to be an understanding of roles within the board and then an effective way of arriving at policy. This may sound obvious but some small businesses contain directors that either arrived by default or due to long service. The hard fact of the matter is that a few directors don't know what they are doing or are supposed to do.

Next, each person in the boardroom must be an effective communicator and willing to make allowances for personal traits or the communication within the boardroom itself, never mind the business as a whole, is liable to break down.

The same goes for communication of the policy decisions from the managers to their staff, as there will undoubtedly be, in my experience, resistance to any form of change.

People don't like change and will often try and opt out. Any new policy should be communicated clearly and the reason for change laid out so that they make logical sense.

Then, on the staff level, one may encounter office politics or empire building, and this again can and does handicap businesses and the communication within.

So what communicative measures are available to help against this? Again, in my experience, the use of motivational and bridge-building techniques are invaluable.
Everybody can have a say if need be prior to the directors taking the decision and this creates a feeling of being part of a team. This is where consultation prior to any major decision being taken is invaluable.

This ultimately has the effect of producing a more efficient organisation and projects a much better corporate image within the business and ultimately to the outside world. This in turn will lead to a feeling of confidence among customers and may even help to increase the order level or the total spend involved.

Word of mouth in the outside world will then take its natural course and the company's market placing should be improved.

With efficient, successful communications existing in a business, this leaves the directors free to focus on the other two main areas necessary for business growth - strategy and marketing.

Focus on these two other areas will theoretically lead to more sales, greater return on capital employed, which in turn can lead to improved profitability if the marketing is carried out properly and eventually, wage increase capability.

This in turn, again hypothetically, should produce a greater feeling of togetherness and ease communication difficulties through increased trust as the people in the organisation benefit from the increased productivity.

An issue to consider when hiring payroll management personnel is that as more and more is generated, it becomes more difficult to locate missing funds. Interviews, background checks, and even fingerprinting are often necessary to investigate the potential criminal record of the employees of a company.

The payroll department is responsible for deducting the correct amounts for taxes and insurance from employee paychecks. The department may also have to withhold amounts for court ordered child support or federal student loan payments. In some companies the payroll department also handles the bookkeeping for expense accounts and reimbursement for employee expenses such as the use of a personal vehicle for business purposes.

Many smaller businesses still use a payroll employee to hand write payroll checks and determine deductions. Larger commercial enterprises will use complicated software to make sure that employee paychecks are correct. These are two different approaches with the same result.

Accuracy is of the highest priority when doing any payroll. Since all employees are so touchy about their paychecks and will challenge you over every suspected error, it’s definitely in your best interests to do payroll right. Keep in mind, though, that no matter how hard you try, though, there are still employees who are going to think they’ve been cheated by the amount printed on their paychecks. Additionally, the national government is extremely picky about deductions and can cause you nightmares at audit time.

The payroll management division of a company will want to strive to deliver employee compensation in the most efficient, practical manner. Many companies still rely on physical paper pay checks, which employees must take to the bank on payday. Direct deposit is also common, where funds are placed electronically into employee bank accounts. Also used by some firms are debit cards, where the employer deposits a certain amount of money onto each employee’s debit card each pay period.

No business will be able to function without functioning payroll management. Good payroll departments issue accurate paychecks in a timely fashion, which is always a requirement for both employers and employees. Thus, these departments are capable of helping to maintain good employee morale.

An issue to consider when hiring payroll management personnel is that as more and more is generated, it becomes more difficult to locate missing funds. Background checks are often necessary to investigate the potential criminal record of the employees of a company. The payroll department is responsible for deducting the correct amounts for government taxes and insurance from employee paychecks. The department may also have to withhold amounts for court ordered child support or federal student loan payments. In some commercial enterprises the payroll department also handles the bookkeeping for expense accounts and reimbursement for employee expenses such as the use of a personal vehicle for business purposes.

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About Author

Both Naz Daud & George Purdy are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.

Naz Daud has sinced written about articles on various topics from Real Estate, Ezines And Newsletters and Business Promotion. Naz Daud