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Make sure you know your numbers… Figure how much income and units you need to sell in order to break even. Money matters first, the percentage rate follows. Our goal is to make money, not watch out for percentage rates. The standard is 1%. Say if we get a .5% but still make money, are we going to quit? I don't think so.
Next, you're going to want to key code just about everything you can. This way you can track what works, what doesn't and in the long run will help you produce a better converting direct mail campaign. You're also going to want to test everything. The copy, the design of the package, the offer itself, the pricing and the time you mail out. This is where they key codes will help since they will be tracking everything for you.
Be an informed list buyer. Lists are typically used for one time, as they belong to the list owner. However, once they reply to your offer, they're yours. You're going to have to be flexible. The list owners also require a sample of your offer, even just a rough sample to give them a heads up of what you're going to be mailing to their list. Other things to keep in mind when dealing with lists, is the time. Sometimes lists get delivered in 24 hours, sometimes a week or two. Most list companies have a minimum of 5000 names. And almost always a prepayment is required. So keep all those things in mind when dealing with list brokers and list owners.
Start building your own mailing list. Using your customers, leads from trade shows, inquires, etc. You need to focus on the wants of your audience. A good list professional will also be specific. Be knowledgeable of each list type. There are email lists, direct mail lists, telemarketing lists, etc. Consider other sources as well. There are plenty of places you can rent a list of names from. Associations, subscribers, compiled, etc.
You should determine the list price. Typically in direct mail, the lists have a base price per thousand, or “M”.
How are these lists supplied? CD, email, label stock? This can all have an effect on the timing of your campaign.
To get your envelope opened, I suggest you use a live stamp. This is one of the most important direct marketing tips I can share with you now… it's worth the extra expense. That way your envelope will not get mistaken for junk mail. You're also going to want to consider using a short teaser copy to entice the recipient to open your letter.
Use color in your letter effectively by using a blue signature or use different colors sparingly throughout to help emphasize your important points.
Give your recipients all the information they need in the direct mail piece. Tell them about the features, functions and benefits of your offer, the more the better!
If you're sending out an email, be short and to the point. Use the subject as the teaser and link to your homepage in your email.
Next up, you're going to want to use a professional. Use a list broker or company that has years of experience. You don't want to start off using another company just looking to rip you off, therefore leaving you with no more money to pursue your project.
Hopefully you'll consider these direct marketing tips when working on your own direct response campaign. They work for me and I'm confident they will work for you as well.
Increased computer usage has allowed direct marketing to evolve and to rise dramatically. For your online business, to begin with, you design your sales letter or craft your emails to elicit a certain response. You then test and track your customer's feedback by the actions (or inaction) that he/she takes. The tracking process is easily accomplished via coding your online campaigns and can be fully automated.
As you gather more information about your customer's online behaviour, you are able to tweak your sales ad accordingly.
In a nutshell, the internet makes it possible for you to track your individual online communication with a customer and to know what happens over time.
With direct marketing skills, you will be able to acquire and retain your customers. There is less marketing wastage as you know what, how and where to roll out your online marketing campaign for the best response. Having good knowledge about your customers will definitely put you ahead of your pack!
So what are the qualities that constitute a good online customer? He/she is:
* Open to your offers.
* Repeat buyer.
* Buyer of your front end / back end products.
* Easy and low cost to maintain.
* High revenue dollar value per acquisition cost.
* Loyal to you.
* Swear by you!
The reverse is true of a poor online customer. He/she is:
* Not open.
* A complainer.
* A single transaction buyer.
* An easy product switcher to your competitor's.
* Not loyal.
* Quibbles a lot on price.
* Expensive to acquire and expensive to maintain.
* Low revenue dollar value per acquisition cost.
How then, do you pinpoint a good customer against a bad one? What kind of information do you need to know about your customers? Here are 8 critical but very basic information that you must gather:
1. Who are they?
2. What do they buy?
3. When do they buy?
4. How do they buy?
5. Why do they buy?
6. Where do they buy?
7. Are they satisfied?
8. What is their buying power like?
One way of getting the information that you need is to simply conduct a survey on your mailing list. Hot tip! Make it easy for your subscribers to fill up the survey and give them an incentive to do so!
The same pareto principle should apply to your online business: the 80/20 rule. The principle just means that 80% of your sales are generated by 20% of your customers.
If this is the the case, instead of spending huge sums on customer acquisition, it may be a more prudent measure to spend resources on knowing and understanding more of this 20% segment. Cultivate good relationships with this 20% segment and reward the customers here for staying true to you. (Again, this knowledge is only possible if you have surveyed or kept track of your entire customer base.)
All in, having happy, loyal and satisfied customers will result in a business that prospers. And you can achieve this through direct marketing and knowing what, where and how to please your customers!