eg: UK or Brides UK or Classical Art or Buy Music or Spirituality
 
eg: UK or Brides UK or Classical Art or Buy Music or Spirituality
 

Your Online Guide » Hobbies and Interests » Guide to Grammar and Writing

[T620]The New Black Panther
by Mike Scantlebury, Mik
Every Traditional Publisher should read the book by Nicholas Taleb called 'The Black Swan'. Not least because it's now a runaway best-seller and, in the fine tradition of that category, it was ignored by most publishers who were asked to publish it. If people who work at old-established publishing houses want to find the next best-seller, they could well take some advice from Mr Taleb in his important book.

You see, he stresses the value of the unexpected and the importance of the random. He also says that people aren't logical, even on the smallest things. He gives the example of asking the question: 'Which do you prefer, apples or oranges?' We might assume that there is only one answer, but some people can't even give that. Those that can, move on but get fooled at the next step. They are asked if they prefer pears to apples. If they say they do, they are asked if they therefore prefer pears to oranges. Some do, some don't. That's odd, they shouldn't say that. Who says? The logicians, and the people who invented the art of philosophy, going back to the Ancient Greeks. If you prefer one over the other, and a different one over that one, then you should prefer the first over the last. You really should. It's called logic. Unfortunately people don't operate as the textbooks predict they will.

Worse than that, it affects economics. These days the supermarkets are keen to know what you want, so they can plan ahead and get it on the shelves. So they ask people the apples and oranges question, over and over again, but are baffled when the oranges don't sell. They should, people said they wanted them. Unfortunately, those questioned do silly things, like change their minds. Or their circumstances change. Maybe a child leaves home, or a lodger arrives, and the household shopping starts to vary. Or, going back to the question, people have an annoying habit of saying yes, they really like oranges, then never eating them. Maybe they think they're good for them, and oranges need supporting. Whatever the reason, it drives the shop buyers wild. People are so unpredictable.

Meanwhile, back at the Traditional Publisher, an editor picks up manuscript A and decides he likes it. Then he starts on submission B and decides he likes it better. When he reads the third one on the pile, C, he's even more excited and thinks it's even better than B. Which means that he must think C is better than A, right? Well, maybe. But since they're all different, there might be different qualities at work, which means B is better than A, and C better than B, but only in some ways. If the editor's boss then says they can only afford to publish two books that month, do you think that means he will pick B and C, since he's decided they are 'better'? Not a bit of it. It depends on what every other Editor is doing, and what every other publisher on the block is doing too, come to that. So, A might get published after all. C might get put off, (you remember, the 'best' book), and might not even make it onto the list next month either. That's the way Traditional Publishing works. It's unpredictable. Plus, just to make things more 'human' and even less logical, it also depends what day of the week it is; whether a pay rise is in the offing; and what the Editor had for lunch. That's the way it is in those offices.

Which is why many authors have given up the battle entirely and turned to the internet to find a way to publish their books. They light upon a print-on-demand publisher like Lulu, and find they can get everything they want there, without the accompanying trauma and heartache. It's entirely logical and predictable. You load up your files, choose a cover and can immediately order a copy of your book to look at. It's nothing like the random world of Traditional Publishing, which is why that place is suffering. As writers turn to the internet to get their books to the marketplace, they have created a new option. It's not Vanity Publishing, where the author pays all the costs of printing and publicity, and it's not Self-Publishing in the old sense, where books are printed but never sell. In Internet Publishing, books are only printed when they are needed. There is no initial expenditure and no inventory. Whoah, no one was expecting that. It's a Black Swan, as Nicholas Taleb would call it, a totally new and unexpected response to an unsatisfactory way of doing things. People seem to have been able to tolerate the abuse for the past two hundred years, but, for some reason, have now finally decided that Traditional Publishing is too high risk and have moved to put it behind them. It will take a while for that message to get through, but that's the characteristics of a Black Swan. Nobody thinks they exist, and then, when they appear, nobody recognises them for what they are. A generation ago, the whole concept would have seemed ludicrous. Writers becoming their own publishers? It'll never happen! But it has, and it's called Internet Publishing. It's here to stay.

With information overload rapidly killing traditional forms of online advertising - today the key to effective marketing is relevancy.

Smaller businesses with a niche or limited product range are more often than not focused by default but for the larger company with a diverse product range the 'all things to all men' approach to advertising is becoming less and less effective.

Monthly newsletters may have worked in the past but with the online marketing juggernaut churning out newsletters after newsletter along with countless other marketing material the newsletter is loosing its punch.

With over zealous spam filters and the sheer weight of marketing material it is not enough that a newsletter is well written and well presented it has to be wanted, and to be wanted it has to be relevant.

How confident can a newsletter editor be that if a subscriber did not receive their regular copy that the subscriber would look to see why; how confident can anyone be that the subscriber would even notice?

For the larger supplier who has a diverse product range the websites and newsletter has to become 'intelligent' and move away from the 'these are the answers to everyone's problems' and develop the individually customised websites and newsletters that says 'these are the answers to your specific needs'.

Adding intelligence

To achieve high relevancy companies need to be able to accurately profile their customers and likely to be at the heart of a high relevancy marketing initiative will be a Customer Relationship Management (CRM) database.

Along with demographic and personal information such as location, age and gender a good CRM database will also store the customer's lifestyle preferences and build up an individual picture of each customer's likes and dislikes.

Amazon is one such company that has led the way with website relevancy and with their 'one stop' shopping philosophy and vast range of stock it is easy to see why it makes sense for them to highlight to each individual consumer what products may be of greatest interest.

Amazon do this by greeting their returning registered users by name and offering recommendations based on previous purchases and profile information that can be further fine tuned by each customer.

A company that builds an effective CRM database with accurate and current information is in a position to develop both on and off line precision marketing.

With good CRM information newsletters can be delivered with the most relevant story first, a simple step that could make the difference between a potential consumer dismissing, or reading, what has been sent.


How to achieve accurate and effective CRM information

The CRM database is a pool of information and the first task for any company wishing to take the CRM approach is to populate the CRM database with quality information. The most obvious starting point is existing customers and the information that has already been collated such as any existing inquiry and ordering processes.

However, although useful ordering and inquiry processes will not on their own fully profile the existing customer and nor will they profile the potential customer.

A good, cost effective method of populating a CRM database is to conduct online surveys and questionnaires where demographic and personal information can be gathered along with lifestyle and general profiling information.

A small incentive may be required to ensure a good response but companies need to take advantage of the human trait where many people are willing to express an opinion. Online surveys can be targeted at the existing customer in the form of customer satisfaction and product evaluation surveys as well as the potential customer in the form of market research, advertising and general promotion.

Using to days breed of online survey websites such as www.surveygalaxy.com anyone can now generated online surveys on the fly, they are easily adaptable and can be used to react quickly to shifts in the market. Online surveys offer an effect non-passive marketing channel, quite unlike any other form of advertising, where the survey mentally engages the consumer.

Using an online survey websites such as www.surveygalaxy.com where the gathered survey information is stored in a database it is a simple task to upload the relevant information into the CRM database.

If the CRM database is the queen bee of any precision targeted marketing campaign then the online survey represents the worker bee, gathering information and delivering the message.

With good CRM information companies are able to reduce their costs by not wasting time sending information to people who have no interest in their product. By keeping their powder dry for when they do have something that a particular consumer will find useful and of interest they will be able to maximise their marketing resource and develop better communication with the consumer.

When it comes to marketing relevancy is undoubtedly the new black.

Article Source : text messaging and writing skills

About Author
Both Mike Scantlebury & Martin Day are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.

Mike Scantlebury has sinced written about articles on various topics from Internet Marketing, Writing and After Divorce. Mike Scantlebury is an Internet Author, with a half dozen novels and numerous synopses to his credit. He lives in Salford, England, the new home to the BBC in the north, but isn't restricted by geography, preferring to communicate to the world via the int. Mike Scantlebury's top article generates over 27100 views. to your Favourites.

Martin Day has sinced written about articles on various topics from Marketing, Surveys and Parental Care. Martin Day is a Director of Survey Galaxy Ltd a web site that allows anyone to create, design and publish online surveys. For more information please visit
EditorialToday Hobbies and Interests has 5 sub sections. Such as Environmental Issues, Popular Interests, Arts and Humanities , Popular Sports and Hobbies & Interests. With over 20,000 authors and writers, we are a well known online resource and editorial services site in United Kingdom, Canada & America . Here, we cover all the major topics from self help guide to A Guide to Business, Guide to Finance, Ideas for Marketing, Legal Guide, Lettre De Motivation, Guide to Insurance, Guide to Health, Guide to Medical, Military Service, Guide to Women, Pet Guide, Politics and Policy , Guide to Technology, The Travel Guide, Information on Cars, Entertainment Guide, Family Guide to, Hobbies and Interests, Quality Home Improvement, Arts & Humanities and many more.
About Editorial Today | Contact Us | Terms of Use | Submit an Article | Our Authors