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[O22]Of Business Process Outsourcing
by Victoria, Vic
But anybody who is new to the world of business will soon discover that, whilst their passion for their chosen field certainly helps, it is by no means the be all and end all of successful entrepreneurship. And given that premises need managed, employees need hiring and invoices need to be paid, that doesn't leave a whole lot of time to tend to the business? core revenue-generating activities.

Of course, it's near impossible for anyone to become an expert in every area of business management, which is why staff are paid to carry out dedicated roles. But it can be an extremely expensive and wasteful resource if it's only needed sporadically on an ad-hoc basis.

Many small to medium sized businesses, for example, will never need a dedicated Human Resources department or in-house IT specialist. But there will be times when they need to recruit new staff or perhaps have an internal IT system overhaul. And that's why many businesses choose to outsource certain aspects of their day to day operations.

Not only does outsourcing provide companies with access to services on a ?pay as you use? basis, but it also means they have on-tap access to dedicated professionals who are experts in their given fields. Ultimately, this frees up a lot more time for business owners to concentrate on other key income-generating areas.

But it's not just small to medium sized businesses that can reap the benefits of outsourcing - many of the world's biggest blue-chip companies have been outsourcing business processes for years.

Coca-Cola is a classic example of how businesses can grow by establishing links with external agencies. As part of its global expansion objectives in the late 19th century, Coca-Cola used independent bottlers which saved them a great deal of time and money in setting up their own bottling factories. And today it continues to outsource many areas of its global operations, whilst still maintaining its position as one of the world's leading brands.

can be a very effective means of streamlining operations for organisations of all sizes. From home-based e-businesses that simply need a little extra IT or Accounting support from time to time, to global enterprises seeking to consolidate their position as market leaders, outsourcing can help companies cut costs whilst excelling in every area of their day to day operations.


Simply put, Business Process Outsourcing is getting another company to handle some of your activities for a payment. The concept made its way into the corporate world in the 1980s. Initially, payroll functions were handed out for outsourcing. Then companies included the management of employee benefits for outsourcing. It is now common place for Call Center operations, Finance and Administration functions, Accounting, Customer Service related activities and Human Resources related activities to be outsourced. Presently, activities of a company which are considered as non-core, to the running of the business come under the gamut of activities which can be outsourced.

Business Process Outsourcing allows companies to invest their surplus manpower, time and money, freed by the process of outsourcing, in carrying out core business functions. This helps companies to grow fast, as precious resources are not tied up in non-productive activities. It is easier to identify jobs which can be outsourced. In the process of outsourcing non-core activities, a business becomes efficient and productive. It is seen that Business Process Outsourcing frees up capital of a business, which otherwise is tied up in carrying out non-core activities. This capital can be redeployed in the business.

At this juncture, it should be understood that Business Process Outsourcing and IT Outsourcing are different. The former involves outsourcing of activities which are not the core activities of the business. Development and management of applications, Data Center Management, quality control and testing are some of the activities which come under the umbrella of IT Outsourcing. These IT related activities can be handled by service providers or IT companies.

Outsourcing contracts normally run for a long period of time and involve huge amounts of money as contractual payment. Transfers of persons working in the company on the outsourced activities to the service provider can also happen. Some of the companies which have made a name for themselves in Business Process Outsourcing are Cap Gemini, Indian companies like Wipro, TCS and Infosys, and Companies like Accenture and IBM in the USA.

A number of the Business Process Outsourcing companies are based offshore. This means that the company doing the outsourced jobs for you, carries out these jobs in another country. India, China, Russian and Malaysia are some such offshore countries where Business Process Outsourcing companies are facing boom time. Business Processing Outsourcing companies are also synonymous with Information Technology enabled services or ITES. Knowledge Process Outsourcing (KPO) is the latest concept in the business world. Those jobs which need education, knowledge and skill to be handled can be handed over to KPOs.

Some of the problems in the field of Business Process Outsourcing are the increasing reports of information on customers and internal processes of companies being sold in the open market by employees of the service providers. This creates security risks and has detrimental effects on the company which has outsourced.

With the growth in outsourcing activities, there is also a growing resentment in the USA and UK (countries which have done the maximum outsourcing) against the loss of white-collar jobs in these countries. These issues have to be sorted out along with the risks associated with Business Process Outsourcing.
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Both Victoria & Christy Taylor are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.

Victoria has sinced written about articles on various topics from Computers and The Internet, Business and Finance and Web Development. Victoria Cochrane writes for a digital marketing agency. This article has been commissioned by a client of said agency. This article is not designed to promote, but should be considered professional content.. Victoria's top article generates over 60500 views. to your Favourites.

Christy Taylor has sinced written about articles on various topics from Pets, Strategic Planning and Internet Marketing. Christy Taylor, author, is the president and owner of Virtual Business Connections. For more information on how outsourcing can benefit your business, visit her website at. Christy Taylor's top article generates over 6600 views. to your Favourites.
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