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[N127]Negative And Positive Feedback

by Neeraj Walia, Nee

Sellers who want to make money on eBay should never discount the value that positive feedback brings to their sales. In fact it is not just the positive feedback percentage that matters, but also the total number of feedbacks that have been received, and how you use that information. If you have a very high percentage of positive feedback, show it off. Let all prospective buyers know about your positive feedback.

Experienced buyers are more likely to deal with you when you have a very positive feedback record in combination with a large number of feedbacks. The greater the likelihood that prospective bidders will deal with you the greater the likelihood that you will in fact receive bids. More bids can mean that you are likely to receive a higher final price. Higher final prices can mean that you make money on eBay.

Make money on eBay by including positive feedback information (Especially when you have 100% or close to 100% positive feedback!) in all of your item descriptions that saves every prospective bidder the time to go investigate. They can quickly see the information rather than having to go find it.

Another great idea is to include the feedback comments that you are particularly proud to have received right in your listings. It is as easy as simply copying and pasting the selected feedback comments right into each item's description page. Don't forget to make sure that this is done with every listing. One of the best strategies to make money on eBay is opening an eBay Store. Yet it can be frustrating to determine when to open a store. For many sellers determining the right time to open is an ongoing question. They wait and don't make a decision. Yet the basic question of to open or not to open an eBay Store remains.

Rather than allow the question to go unanswered sellers who want to make money on eBay need to consider a few things about their eBay business for themselves:

?One of the very first considerations is about how serious and committed they are to their eBay business. EBay Stores require much work and dedication. If the seller cannot say that they like what they are doing on eBay and that they are ready to grow their business and make money on eBay then an eBay Store is the wrong answer.

?Sellers need to ask themselves if they want to become even more closely linked to eBay. If problems or concerns already exist then opening an eBay Store which even more closely aligns the seller to eBay may be the wrong decision.

?Sellers who are considering opening an eBay Store need to ask themselves if they have the bandwidth to dedicate the required time to operate an eBay Store. While the majority of those who open an eBay Store indicate that opening an eBay Store increased their sales it does take time and dedication.

?If the seller is still moving in the direction of opening an eBay Store there are financial concerns. Adding the required inventory will cost money or another creative solution needs to be identified. (Drop shipping for example.) For the seller with limited funds to purchase inventory the time may not be right for opening an eBay Store.

Opening an eBay store can prove to be a way to make money on eBay. It can add to existing sales. It is a logical step in the growth of many eBay businesses. Make sure the timing is right before you move forward. However when the timing is right don't delay. Investigate the details about opening an eBay Store.

1. Good Communication Prevents Misunderstandings

Good communication helps to avoid misunderstandings. For example, if surface shipping takes six to eight weeks but the customer doesn't know this, he may expect almost immediate delivery. When such quick delivery doesn't materialize, he may feel that he has been cheated or that your service is slow and poor.

Thus, try to spell out delivery time frames and other details as much as possible. Is your refund policy clear? Is your product clearly and accurately described in your auction ad? Does your product's quality meet or exceed the expectations created by your auction ad?

2. Prompt E-mail Response

If, for whatever reason, your e-mail response is slow, the customer may assume that you aren't delivering on your promises. Prompt e-mail communication can help reassure the customer and gives evidence of good customer service.

3. Encourage Queries

Basically, state in your auctions: "If you have any questions about this auction, please e-mail me." If a person is expecting instant delivery of an e-book but instead you send him the information via the postal service, he might be disappointed. Nip all such problems in the bud by encouraging your prospective buyers to ask questions.

4. Ask for Positive Feedback

How can you encourage buyers to leave positive feedback for you? Simply state that you'll leave positive feedback for them after you've received theirs.

Since they are leaving the feedback first, they will hesitate to leave you negative feedback, knowing that you may respond in kind. If you leave positive feedback for the buyer first, they may never return the favour.

5. Reversing Negative Feedback

With good communication, you can often avoid receiving negative feedback. Try to do everything that is reasonable to make your customer happy.

However, what if you do receive negative feedback on one of your auctions? What can you do about it?

Under certain, very limited circumstances (such as an extortion attempt), eBay might reverse negative feedback unjustly given to you. In most cases, however, eBay will not reverse negative feedback.

You can use eBay's "Mutual Feedback Withdrawal" procedure. This is where both the buyer and seller agree to withdraw negative feedback from each other. Thus, the negative feedback will be removed from both of your total scores (thus improving both feedback ratings).

The negative comments themselves won't be removed by eBay. However, your comments left in response to a negative feedback will also stay to tell your side of the story.

Yes, good communication can lead to more positive feedback from your auctions. Such communication can also help you to avoid and even reverse negative feedback. So, by all means, promote positive feedback on eBay through good communication.

Article Source : ebusiness definition

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Both Neeraj Walia & Stephen Pope are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.

Neeraj Walia has sinced written about articles on various topics from PPC Advertising, Computers and The Internet and SEO linking. For more useful tips & hints, please browse for more information at our website:-. Neeraj Walia's top article generates over 6600 views. to your Favourites.

Stephen Pope has sinced written about articles on various topics from Credit Cards, Work From Home and Site Promotion. J. Stephen Pope, President of Pope Consulting Inc., has been helping clients to earn maximum business profits for over twenty-five years. To learn more about Internet auctions and other profitable Work at Home Small Business Ideas, visit http://www.yenomm. Stephen Pope's top article generates over 14800 views. to your Favourites.