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[T458]The Five Secrets You Must Discover Before You Die
by Ed Sykes, Ed

What upsets you the most when receiving poor customer service?

Eighty percent of the poll participants said the “I don't care attitude” of the person serving them upsets them the most.

Businesses lose billions of dollars of revenue each year because customers feel the organizations don't care about their business enough to make an effort to keep them. It takes five times more effort to win over a new customer than to keep an existing customer.

Then why does this happen? No training or poor training has a lot to do with it.

Here are five secrets to showing your customers you really do care about their situations when interacting with them:

1. Listen!
Take the time to listen to the “pain” the customer is trying to share with you. There is a reason why we have two ears and one mouth. Listen for the content and not the method of communication the customer is using. Use active listen skills such as:

* Nodding your head

* Leaning forward to show interest

* Saying “I hear what you saying,” “I see what you mean,” or “tell me more”

* Stop doing something else and devoted all your attention to listening.

* Look at the customer

* Be patience and not interrupt the customer before adding your thoughts

You might be the first person that day that took time to listen to that person. Make the most of it.

2. Respond
Respond to the customer in the following ways:

* Use inflection in your voice (avoid sounding monotone)

* Don't use “whatever,” “yeah, right,” “if you say so”

3. Check your body language
Make sure your body language is saying to the customer, “I want to help you.” Make sure you are doing the following:

* Smile

* Stand erect

* Hands at your side, but never on your hips

* Avoid leaning against the counter or slouching in the chair (especially while speaking on the telephone as the customer can hear your disinterest)

* Look and act alive

4. Show Empathy (Understand the Pain)
Show the customers that you understand their “pain.” Make comments such as:

“I can understand why you would feel that way.”

“If I were in your shoes I would feel the same way”

“I would be disappointed, too, if that happened to me.”

Most customers just want to be listened to and understood. Show them that you understand their “pain” and solution come much earlier.

5. Commit to Action
Let the customer know that action will be taken; and then act. One without the other is just a broken promise. Share with the customer your clear plan of action such as the following:

“I am personally going to take care of this for you. What we are going to do is…”

“I need to get additional information before I take care of this for you. I am going to talk with my manager. Would you mind waiting?”

These are just some of the tools you can use to keep your customers happy and increase revenues. Apply them today to show that you care about your customers.


It is common for patients to see a cosmetic dentist and leave unsatisfied. This is not because of a lack of skill on the professional's part, but rather because the patient fails to reveal certain things about themselves. It isn't intentional. Oral experts sometime can't see what is bothering a patient, or the problem may have temporarily cleared up. Sometimes, patients do see certain things as being important while others thing the dental professional would say something about it if there was a need for concern. The following five common secrets held by patients can have a significant impact on their care.

They Don't Know The Current Status Of Their Teeth

Even if you clean your teeth as recommended by your cosmetic dentist, plaque, stains, and calculus will inevitably build in hard to reach places. This means routine visits to the hygienist are a must for a healthy smile. Make sure to ask your dental professional about the state of your teeth and ask if it is time for an appointment with a hygienist. He or she will be able to tell you if you have the right brushing habits, recommend a good hygienist to you, and might even have one right in the office allowing you to combine visits.

They Have Constant Bad Breath

Some patients have bad breath that they can't seem to get rid of or prevent. This is something that should definitely be mentioned to an oral care expert. It might not seem serious, and it probably isn't, but it could indicate some serious dental problems that should be identified before they get too far.

Their Gums Have Abnormal Spots On Them

Many patients forget that a cosmetic dentist is responsible for the care of your entire mouth and not just their teeth. If patients notice anything out of the ordinary about their gums such as white patches, sores, lumps, or peeling, they need to mention this to their professional. Once they are aware of it, the dentist can check for serious problems and diseases, like cancer, and can treat the area.

Their Teeth Are Sensitive To Hot, Cold, And Sweets

When tooth enamel wears away, it exposes the dentine underneath making teeth sensitive to foods and drinks that are hot or cold and even foods that are extremely sweet. This might be because the patient was born with thin enamel, it wore away naturally with eating, or it can even be caused by bleaching or abrasive toothpaste. With poor dental hygiene, acidic drinks and foods can also affect the thickness and strength of tooth enamel. Thankfully, it is relatively easy to treat, unless other issues such as receded gums or periodontal disease have caused the problem.

They Have Loose Adult Teeth

Unless the patient has received a good knock to the mouth recently, adult teeth should not loosen off by themselves. This is often a pretty serious sign of periodontal disease. When patients fail to tell their cosmetic dentist about the problem, the condition isn't treated in time and they risk losing all of their teeth to the disease.

Even the best cosmetic dentist in the world can't help you if you aren't willing to communicate about things you have noticed between appointments. By revealing these five secrets to your oral care expert as soon as you notice them, you will have a much better chance of treating the problem, and will be much happier with your teeth in general.
Article Source : Pmp Exam Practice Questions

About Author
Both Ed Sykes & Christine Okelly are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.

Ed Sykes has sinced written about articles on various topics from Career Advice, Customer Service and Blogging. . Ed Sykes's top article generates over 90500 views. to your Favourites.

Christine Okelly has sinced written about articles on various topics from Disease & illness, Finances and Accident Lawyers. Christine O'Kelly writes for the , Miami Beach Dental Institute. This leading. Christine Okelly's top article generates over 135000 views. to your Favourites.
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