Selling on eBay shares one thing with a regular business. At some point and time, you will have to deal with a tough customer. You will find that most of your customers on eBay are a treat to deal with, but there will be a few that really push your buttons. How do you deal with these customers and how do you turn a positive into a negative?
Probably the most common problem with buyers on eBay is failure to pay for an item. On eBay, when you bid on an item or "Buy It Now" you are responsible to pay for that item. That isn't always the case. When you do try and get payments from a slow-paying member, remember to remain professional at all times. eBay products like Selling Manager Pro send automated payment reminders and usually get the job done. After a certain amount of time, if payment isn't sent by the buyer you can follow eBay's procedure to get a credit on your lost fees and will put an unpaid item strike against the non paying member's account.
There will also be a certain amount of customers that will not be happy with the product they purchased from you. Just as in life, you can't make everyone happy. Clearly state your refund policy in your auction listings and adhere to it. It is much easier to click 3 buttons in PayPal to issue a refund than fight to remove a negative feedback from your account. The first thing to do is say you are sorry when a customer isn't happy with their item from you. Then offer to do whatever it takes to make it right, including an alternate item or free gift. At that time, offer a refund and issue it if requested.
The speed that an eBay buyer gets the item remains a concern, as well. Do whatever you can to ship your item quickly. If you are sending items from your home or business, don't wait to send them once a week. Make a trip to the post office every day you have a sale. If you are selling items via dropshipping on eBay, do all you can to get that item sent fast. Some dropshipping facilities are located in foriegn countries, meaning it will take quite a while for shipment. If you do have lengthy shipment times because of your dropshipping supplier, explain that fully inside your auction description. Sometimes there is just nothing you can do about shipping complaints. I sell eBooks on eBay. eBooks are delivered instantly through a download link in eBay. It is not uncommon for me to get complaints by customers of not getting their item, when the download is sitting in their eBay account. I am sure that sellers with other types of goods have other problems related to their specific products.
Remember to always guard your feedback rating on eBay. It is the way that customers see you and decide to buy from you or not. Also, in the eBay PowerSeller program, your feedback ratings can lead to fee discounts.
Just like in the real world, there are tough customers to deal with on eBay. Some people are just that way. It is how you deal with these tough customers that makes or breaks you as a seller on eBay. Remember to remain professional at all times and you will be able to deal with almost all the problems that come up while selling on eBay.
Selling on eBay is a great way to make money nowadays. However, if you have ever tried selling on eBay, you know it's not something that is super easy to do. For the most part, you have to be a pretty good salesman to really make any money on eBay. Sure, you may have sold stuff before, but to make a living off eBay you have to know all the easiest ways to increase your eBay income.
You have to know all the tips and tricks that the other eBay users use to make a good sum of money. Truth be told, there are a few tips that can make selling on eBay a snap. The first tip is that you have to have something that people want to buy. Trying to use these tips on products that are not meaningful to people could have less than satisfying results.
Price Low, Sell High
The first tip that you have to know is that people use eBay to save a lot of money. Whenever they are searching for a product that they want to buy, a lot of people search by price. They are looking for the cheapest price that they can find. So to get your product noticed the first time, you have to price it low. Put the starting bid price a little under what you hope to make. Let the customers bidding on it raise the price. Chances are, if you price it too high to start with, then no one will ever even see your product. That is because they will come across someone that has priced the product lower than you first. So by pricing low, you end up selling high.
The Battle Rages On
People want what other people want. This is called a fad or a trend. Thus, if you have a product that starts getting a few bids going, you are going to see that other people will start bidding on the product as well. They figure, if a lot of people are bidding on yours, then your product most be better in some way. Maybe you have better shipping, or maybe the quality of your stuff is better. Either way, people will be paying higher for your stuff than others. So get people bidding on your products, and you will see a big difference in how much your stuff sells for.
Picture Perfect
If you are looking for the number one thing that your item has to have to sell on eBay, it's a picture. People want to see what they are getting. However, you have to make sure it's a real picture of whatever you are selling. For example, if you are selling a Nintendo Wii on eBay and you just post a picture of any old Wii (a picture you copied from the internet), then people are going to know. They are also going to think that something must be wrong with yours, because you did not put a picture of it up (they will think this whether it's new or not). So pictures are your best friend.
Both Matt B Carter & Serge Dandelin are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.
Matt B Carter has sinced written about articles on various topics from Internet Marketing, How to Sell on Ebay and Affiliate Programs. Matt B Carter sells on eBay under the username of mbcartersales. Matt is a certified eBay powerseller and makes his full time income working at home. Matt loves to share his success stories, strategies, and even failures with his newsletter members ever. Matt B Carter's top article generates over 4400 views. to your Favourites.
Serge Dandelin has sinced written about articles on various topics from Marketing, Candida Infection and Computers and The Internet. Do you want to learn more about Internet Marketing? I have just completed my brand new guide to Search Engine Marketing Success: ''How To Consistently Drive Thousands Of Targeted Visitors Every Day With Search Engine Optimization''. Download it free here:. Serge Dandelin's top article generates over 135000 views. to your Favourites.