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Your Online Guide » Sales Marketing » Telemarketing Do Not Call

[S32]Sales Cold Calling Tips
by Ron Lavine, Ron

Get an internal transfer: the number will come through as an internal transfer and the person will pick up.

Offer to call back: ask when is convenient for them.

Random names: type in a couple of letters, wait for the system to come back; the system will supply other names and their extensions.

Department directories: listen for all menu choices as other departments provide additional points of entry -- perhaps they might need a solution from your company.

Best times to call: before or after their ‘gatekeeper' arrives/leaves - execs will pick up their own phone after hours. Or try them on the hour in between meetings.

Make note of the time you were able to reach the person: typically you can reach them again at the same time.

Change the digits: people in the same department have similar extensions; change 1 or 2 of the digits and ask to be referred or for the correct extension.

Get the main number: use the Internet to find other numbers of points of entry.

Make an error in the extension: ‘I was trying to reach x, maybe you can help me, is Tina within eyesight?' People like to help each other.

Listen to complete message for additional choices, names and numbers.

Build rapport more quickly by teaching yourself to regulate your voice to gently match theirs.

Practice: call yourself and leave a message. How do you sound? Practice until your voice sounds smooth and melodic. Remember people cannot see you they can only hear your voice.

Use your headset: open your mouth wide and carefully pronounce every word. Do not hold the phone on your shoulder as this tenses your throat and makes you talk from one side of your mouth.

Tip: buy a digital ‘logger' for example at ast-incorp.com/store (last item on the list). Record your conversation, replay for yourself and/or your manager. It can eliminate the need to take notes at the time of the call; you can focus on what is being said.


"But (cold calling) really can and does work."

In an informal poll of sales professionals we found that many sellers unfortunately think of cold calling as being as enjoyable as getting a vasectomy with a chain saw. Ouch! One of our clients actually said that! Now, staying with the metaphor and with a few new skills and adjustments in attitude the seller can quickly come to think of cold calling as better than sex!

Cold calling certainly does work and it works quite well. Many top notch sales pros who cold call can and do:

Schedule appointments with 2-8 out of every 10 calls made to prospects.

When the success rate is poor, meaning sellers neither schedule appointments nor get call backs from voice mail messages, they come a conclusion that costs them dearly. Without collecting input from successful cold callers, these sellers come to the erroneous conclusion that cold calls just don't work. When in fact, the failure comes from the mindset and the verbiage used by the sales professional.

Sellers are wordsmiths with high levels of discernment and phenomenal people skills. It is no surprise to sellers when these talents come together and click into place like pieces of a puzzle when those sellers are face-to-face with the prospects. However, as these same gifted sales professionals move to cold calling the pieces of the selling puzzle no longer seem to fit. What works in person does not seem to work well on the telephone. So, the sellers figure cold calling is a mystery, can not be done successfully at least by them.

Why do these sell-ice-to-an-Eskimo successful sellers experience disastrous results with cold calling?

Because these sales pros consistently fail to acknowledge and compensate for

The loss of visual cues taken in literally at the blink of an eye during face-to-face meetings. That may seem like a trivial matter but when you realize more than half of the information we use in communication is visual then you start to understand that adjustments must be made when communicating by phone. Successful sellers are also successful cold callers because they adjust to the loss of visual cues by applying laser like focus to the tone and pace of the call as well as every single word that is spoken.

Sales professionals who to cold call and let their emotional reaction stop them from calling prospects are making a big, big mistake. If this is you, know you are leaving a lot of money on the table and missing out on a truly profitable practice. Know too that simple albeit significant changes in your face-to-face presentations will yield extreme profits in your cold calls.
Article Source : Pg. 4

About Author
Both Ron Lavine & Leslie Buterin are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.

Ron Lavine has sinced written about articles on various topics from Telemarketing. . Ron Lavine's top article generates over 480 views. to your Favourites.

Leslie Buterin has sinced written about articles on various topics from Telemarketing, Sales and Negotiation and Chief Executive Officer. For your mini-course ?Jealously Guarded Secrets to Cold Calling Company Presidents? visit
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