Many Student Loan Companies Are Not Banks, But Simply Marketing Companies.
You probably receive a lot of solicitations at home and via email from a variety of people regarding your student loans. However, it is probably exceedingly rare that you receive a solicitation from an actual bank. When you do business with someone who just markets loans, what essentially happens is that they get you to fill out an application, and then they call a bunch of banks (or middlemen) to try to get that person to purchase your application from them. They may take $20 or $50 for the application; they do not care. Their only objective is to get the highest price possible for your loan. Issues like how well your loan is serviced simply are meaningless to these sorts of companies. They simply want to get the best price possible for your loan so they can move on to the next one. We would estimate that more than 95% of the marketing you see in the student loan industry comes from companies who are doing only that: marketing.

At EdFed, we are a bank. We are established and know exactly how your loan will be serviced, and your entire experience with us stays under one roof. It's not easy to be a bank. You need to be reputable, have a lot of credit, and have a relationship with Wall Street. The people working inside the bank need to be upstanding, and the organization itself is subject to a great deal of scrutiny. As a bank, we know exactly what is going on with your loan at all times and can offer you the very best terms because we are not paying a middleman.

College is extremely expensive, and your debts from school are a serious matter. You should deal with a bank and not trust your loans with an ordinary marketer. At EdFed, we operate to serve you ourselves.

Many Student Loan Companies Will Treat You Like a Number.
If you go to Sallie Mae, NelNet, or any other mass-marketing machine, you are just one of hundreds of thousands of people being serviced by them. In many respects, you become a number. This is perfectly acceptable for many people because it is how they are used to being treated when it comes to their finances.

There are major advantages to working with a smaller bank like EdFed. For one, the chances are very good that your loan representative will recognize your voice when you call. Additionally, because we deal with a relatively small volume of people compared to other student loan companies, in most cases, we can respond within minutes to any issues you may have.

Many Representatives of Student Loan Companies Are Not Educated About Your Financial Options.
Because most student loan companies are simply marketing, the people you speak with about your student loans may have only a vague idea about the specific details of those loans. In addition, because students often have a large number of education loans, the process can be quite confusing, and mistakes can happen. What is best for you and your specific situation? This is an extremely important question to consider when talking about your loans.

At EdFed, we use a 600-plus page manual (and refer to this regularly) to make decisions regarding your specific situation and the best program for you. We are used to dealing with every kind of student loan situation, and each and every one of our representatives will understand how to handle your own unique situation. If you try using another bank, you may be surprised at how little its representatives will know about your particular financial needs.

Many Student Loan Companies Do Not Make Things Happen Quickly.
Because many student loan companies out there may simply take your applications and then turn around and sell them, you have no way of knowing how long the process will take. Sometimes the company that initiated your loans may wait for the market to change so it can sell your application. This could take months! Meanwhile, you do not have your money for school, or you are making monthly payments at a higher interest rate. Insane? You bet it is.

When you deal with EdFed, you are dealing with a bank. We have the power to make things happen very quickly because we are funding your loans right here! In addition, we are servicing your loans under the same roof after your loans are initiated. This makes such a difference that many students have lost thousands of dollars and suffered endless difficulties dealing with other lending organizations. Choose a responsible bank like EdFed to service your loans-we know how important those loans are to you.

Many Student Loan Companies Do Not Have the Resources To Be Market Leaders.
Many borrowers choose the first organization that comes along to initiate their loans. This organization could be a couple of guys operating out of their apartment in Orlando. You simply do not know. What does this mean for your loans?

EdFed is a market leader in the education-lending field for good reason: We are excellent at what we do. Students and graduates throughout the United States choose us because of our professionalism and focus. When you deal with a leader, there is a difference. EdFed has massive financial resources and the stability you expect from your lending institution, yet we are small enough to offer you a much higher level of service than our competitors. We are exceptional in being a prominent education lender that still provides personalized attention. With this unique distinction, EdFed is well positioned to serve you.