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Many businesses are based around a contract of some sort. The simple process is:
Party A supplies widget (products or services).
Party B requires a widget (products or services).
1.Party A and B meet and they agree to do business.
2.Party A sends Party B a contract.
3.Both parties amend the contract a few times by emailing it back and forth.
4.Party B signs the contract, sends it back to Party A, and keeps a copy.
5.Party A signs the final contract and sends a copy to Party B.
If all goes well, they never need to refer to the contract again. If things go really well, the process starts again when party B requires more widgets. If things don't go so well, both Party A and B (and their lawyers) need the contract. ASAP!
The process sounds simple. But anyone involved in writing and storing contracts will confirm that it takes time and money to deal with the paperwork. As such, there are hidden costs in contract management.
Most small businesses perform juggling acts with contracts between emails, computers and filing cabinets. Most Businesses don't have effective contract management procedures and often keep their contract ‘templates' in Microsoft Word documents. When they need to create a new contract, they search and replace key terms, and save new documents. They may even keep a copy of every revision of the contract as it changes, resulting in lists of updated versions.
The final signed contract is usually stored on a computer and placed in a paper file. Now the contract exists in two places at least: The real world and on a computer hard disk. It seems like a duplication of effort, a waste of time, and of paper.
Wouldn't it be easier if everything was in the same place? People should be able to capture the signed contracts electronically and store them with the original word file. Then they would have everything securely stored and organised, in the same place. They'd always be able to find the original contract quickly and easily. The small business would also save money by storing documents online, rather than using limited office space (and admin resources) for maintaining filing cabinet upon filing cabinet.
By helping customers store contracts, the small business is also providing some additional value to them.