?Jack and Jill Water filtration company has assured the cleanliness of our water supply. We no longer have to worry about the health of our children?
As a merchant how can you benefit from testimonials/customer reviews?
Whether you believe it or not, in the Internet market, testimonials, customer feedback, or reviews still affects the decision of a browser into a customer. Testimonials are written for or against a certain product or service. It can convince customers to buy ? a last nudge, or pivot for them to finally decide to purchase from you. This bit of information has been tapped by various online ecommerce sites, and they've found that indeed, customers value other reviews by others. How could a single(or a group) review affect the decision of a customer to purchase?
The grass is greener on the other side of the lawn ? because they use product X!
Nobody says it better than another person who isn't the owner of the store and who isn't bound to benefit from the sale of a product. Let's say Customer A wants to avail of a free merchant account. Customer A sees a slightly disparaging comment or review from Customer B about this certain free merchant account provider, this can more likely discourage Customer A from buying OR it can establish the authenticity of your business (means you're not a scam after all ? unless the review claims you are!).
Of course not all reviews you get from your customer are positive or negative. Positive reviews are good ? especially if:
You didn't write it yourself ? if you can't help it (customer can sniff scripted reviews like a hound dog)
It addresses a certain issue that other customers can relate to
The approach isn't that patronizing. It should be sham-proof.
Now don't go frowning on negative reviews. Negative reviews can help you in more ways than you can fathom:
A combination of negative and positive reviews can make your product more real. Customer know what to expect and you won't have to deal with more negative responses from buyers who only viewed the positive reviews.
There's always room for improvement ? a clich? perhaps, but negative reviews can definitely help you improve whatever shortcomings your product or service may have. A free merchant account provider can get bad reviews for its busy customer support hotlines and although this can hurt business, they can allocate a portion of their capital towards improving their customer support. Effort well spent.
A bad review makes obvious the flaws of your product. If you have a product that is faulty, a customer review can help you asses whether you'd like to continue production of that item or not ? saves you time and effort and more importantly, saves you a lot of money.
Worry not about bad reviews ? they can help you improve your business and according to studies, people are more likely to write positive customer reviews than negative ones(unless you make a really bad product). In addition, customer reviews can help you determine what to alter in your product or service to make it more worthwhile for your customers to buy from you. Turn the negative into something positive.
It is also true that by simply combining customer reviews with RSS feeds, you too can ride a new wave of shopping (or social) traffic.
Traffic! It is the one problem that webmasters continually face, and which can NEVER be fully solved. How to find visitors in a reliable, repeatable, and cost-effective way. Because without visitors all your beautiful content might as well be locked away in a vault--no one is ever going to see it. If the purpose of your site is to sell, you will sell nothing. If the purpose of your site is to build a social network, you might remain its only member. You need traffic to succeed. Lots of it.
In this article I am going to consider just one traffic building initiative--one that happens to be enjoying a growing wave of popularity. It involves harnessing the power of RSS (Really Simple Syndication) feeds to build traffic. You are probably aware of RSS as a means of syndicating news content. Websites that produce news have been building XML-formatted news stories for years. These files are retrieved by other websites, the new stories are extracted, and the content is placed (on these publisher sites) before a public ever-hungry for new information. The arrangement has worked well for everyone. Those who have displayed the RSS feeds have gained content to feed their visitors. Those who have produced the RSS feeds have obtained backlinks to their websites, which has helped to bring in new traffic. In fact the arrangement has worked so well that webmasters have been encouraged to move beyond simple news syndication.
This makes a lot of sense. News articles hardly represent the only content that surfers are looking for. Recipes, shopping coupons, MP3s, schedules for local events... The list of possible things that people search for is endless, and if you can provide "new" instances of such information, then RSS represents an ideal means of getting that information in front of the people searching for it. Sure, it used to be the case that everything you wrapped up in an RSS feed had to take a very simple form. Every item in your news feed was reduced to a title, a url (to the source of the information), and a short snippet, or description, to hook the reader. But RSS has sprouted wings over the years and now you can package practically any data structure into a feed that you like. Because of this there is no reason why we cannot suitably package customer reviews into a feed.
But what exactly would we put into an RSS-formatted customer review feed? And is this a good idea? Let me answer the second question first. Yes! It is a very good idea to package customer reviews as RSS feeds. Why? Because if you think about it, a customer review is very much like a news item. It is a packaged opinion that has been released for the express purpose of swaying the mindset of someone who is looking for information on the very topic it addresses, whatever that topic might be. To the person searching for the information, this review is news indeed, and more often than not it is welcome news.
So what should go into the feed? Well, a summary of the review, seems obvious. That can be used as the title element, and a snippet of the review can be used as the description. But there are other elements to a review that we have grown accustomed to over the years, and they can go into the feed too. Pros and cons of the reviewed item can be listed and highlighted. We can put in a numeric rating for several different attributes of the item being reviewed (for example, quality and robustness of the item, it's ease of use, value for money, and so on). We can put in images too. Stars to represent the numeric ratings, maybe. A picture of the item. We could even put in a link to the profile of the reviewer if we wanted. When we do these things, the final formatted customer review feed can look very enticing indeed.
Of course, the prospect of collecting reviews, let alone formatting them into RSS feeds might very well seem daunting to the average webmaster. But there are low-cost commercial applications available which will do all of this work for you--for example, the review engine known as Red Queen at http://www.randommouse.com/redqueen. Furthermore, you can now upload customer reviews (in RSS format) to Google Base and make them available to the various Google outlets. Admittedly these are early days for webmasters hoping to profitably hook into Google Base traffic sources, but the prospects are exciting nonetheless.
One thing that seems certain is that customer reviews as RSS feeds represent an as yet untapped opportunity for webmasters. Customer reviews have long been profitably used by big players on the web (Amazon.com being an obvious example) but have not been fully exploited. By coupling this popular opinion-based source of information with the technology of RSS syndication, savvy webmasters who take the reins today are sure to get first mover advantage on this new means of marketing, and build the traffic they need to assure the success of their online businesses. And, of course, there is really no reason why you should not be one of them!
Both Benedict Bailey & Stephen Carter are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.
Benedict Bailey has sinced written about articles on various topics from The Internet, Credit Cards and Finances. Benedict Bailey writes for several web companies mostly in the areas of , ecommerce, and credit card processing. After a ser. Benedict Bailey's top article generates over 2400 views. to your Favourites.
Stephen Carter has sinced written about articles on various topics from The Internet, Web Development and RSS. Stephen Carter is the developer of , a powerful customer review engine that allows webmasters to take advantage of the traffic building potential of customer re. Stephen Carter's top article generates over 1900 views. to your Favourites.