It+seems+today+that+nearly+every+company+that+builds+something%2C+has+over+100+employees%2C+or+operates+a+call+center+as+part+of+their+operations%2C+is+searching+overseas+for+a+cheaper+alternative+than+American+workers.+Meet+one+of+the+few+companies+that+do+not%2C+JetBlue+Airlines.+JetBlue+was+founded+in+1998+and+since+its+conception+has+been+an+industry+leader+for+customer+service+and+business+ethics.+JetBlue+is+the+creation+of+David+Neeleman%2C+a+successful+entrepreneur+even+before+JetBlue%2C+and+a+born+and+raised+Mormon.+Ever+since+Neeleman+has+had+his+feet+wet+with+startups+and+new+technologies+including+Morris+Air%2C+Open+Skies%2C+and+Westjet%2C+he+has+been+devoted+to+serving+the+average+person.+Being+raised+in+a+Mormon+environment+he+was%2C+among+other+things%2C+taught+to+be+honest%2C+express+gratitude%2C+and+respect+the+family+environment.+It+is+no+surprise+that+these+very+ideals+Neeleman+grew+up+with+are+extremely+evident+in+his+day+to+day+operations+with+JetBlue.%0D%0A%0D%0AOne+of+the+revolutionary+ideas+that+have+numerous+companies+turning+their+heads+is+JetBlue%92s+call+in+reservation+system.+Most+companies+that+handle+thousands+of+calls+a+day+either+built+expensive+call+centers+throughout+the+United+States+or+outsourced+the+work+to+India+for+a+much+cheaper+rate.+JetBlue+has+introduced+a+whole+new+system+of+hiring+roughly+800+stay+at+home+mothers+centered+around+Utah+to+run+the+call+in+reservation+system+from+home.+The+working+at+home+method+allows+for+the+mothers+to+still+see+their+children+off+to+school+each+morning+and+at+the+same+time%2C+allow+the+family+to+bring+in+two+sources+of+income.+Each+of+the+800+women+simply+works+from+their+computer+and+as+long+as+they+have+an+internet+connection+and+phone+line+everything+runs+smoothly.+Studies+have+shown+that+this+system+of+stay+at+home+mothers+is+blowing+earlier+rates+of+customer+satisfaction+out+of+the+water.+Customers+will+almost+immediately+notice+the+friendly+and+hospitable+atmosphere+the+representative+will+have+and+some+customers+will+even+begin+having+conversations+that+have+absolutely+nothing+to+do+with+travel+or+their+reservation+whatsoever.%0D%0A%0D%0ANeeleman+created+the+stay+at+home+position+as+a+way+to+reduce+employee+turnover+and+he+said+quote%2C+%22The+minute+we+made+that+transition+their+productivity+was+25+percent+better%85Even+today+I+can%27t+figure+out+why+more+companies+don%27t+do+it.%22%0D%0A%0D%0AIn+the+airline+slump+beginning+in+early+2000%2C+JetBlue+has+been+one+of+the+few+airlines+still+making+a+profit.+Even+among+higher+oil+prices+and+the+recession%2C+the+company+has+been+leaps+and+bounds+ahead+of+other+airlines.+In+a+era+where+productivity+and+customer+satisfaction+mean+more+than+ever%2C+it+looks+as+though+JetBlue+has+found+the+perfect+blend+of+customer+satisfaction+and+ethical+work+habits%2C+all+of+which+help+make+JetBlue+the+success+story+it+is+today.%0D%0A%0D%0AIf+you+haven%92t+flown+JetBlue+before%2C+you%92re+missing+out+on+a+whole+new+experience.+From+comfortable+seating+to+a+very+friendly+staff%2C+JetBlue+is+defintely+worth+a+visit+the+next+time+you+make+a+trip.