Do you like this kind of social interaction? Many people don't.

Because there is a sense of anonymity in the online world of forums or message boards there is incredible growth in this medium.

The reasons are many, but the primary rationale has to do with the ability to interact in a very direct way coupled with a sense of privacy. Most forums provide a general conversation area, but the forum also has a specific purpose. You can find forums dedicated to a certain car brand, sports team or celebrity. You can find a forum that can help you repair products in your home or others that are dedicated to a variety of hobbies.

What can't be accomplished in strained social interaction can be in a purpose driven forum. Normally shy individuals seem at ease expressing their feelings through a forum. Most of these individuals find it difficult to interact in face-to-face settings, but there is a disconnect between a question on a screen and the faces that might read the comment once it is posted.

There is a psychology to the use of forums that goes beyond simple information gathering. For many online users this may be the only way they feel comfortable communicating with strangers. The positive side to this phenomenon is that many of the shy, quiet types have valuable ideas they are willing to share through the use of a forum or message board.

Perhaps psychologists would say that it is better for humans to work toward face-to-face interactions, but forums are providing an unexpected outlet for a segment of the population that has been overlooked.

In the end, a normally reserved and quiet segment of the population is finding a voice – from the comfort of home and in an environment that is comfortable for them.

Businesses find forums a useful way to connect with customers. Interestingly they are welcoming in a group of customers and potential customers that find this format one of the best ways for them to express themselves.

Consider an online forum for your business a potential customer service option provided to an underserved market of the world's population.

Who knows what the societal implications are in allowing everyone a voice, but in many respects the addition of a forum for your online business may be just what many of your customers need.