Surveys used to be the exclusive domain of large companies who had a sizable budget. They would use questionnaires to identify branding issues in their marketplace, customer perceptions, sales potential for new products, and similar elements. Over the past decade, the obstacles that kept smaller companies from leveraging surveying technology have crumbled. More than ever, small businesses are using online surveys as a cost-effective channel through which to solicit valuable feedback from customers and prospects. This article will provide four ways your company can use surveys regardless of your size.



#1 - Employee Satisfaction

Your staff is one of your most valuable assets. They maintain control of the daily operations of your organization. As a result, not only is their satisfaction with their job important, but they have unique insight into their activities that could lead to bottom-line improvements. By surveying your employees, you can help lower staff turnover and improve the overall morale in the workplace.

#2 - Market Absorption Of Future Products

In order for your business to continue growing, you'll eventually need to introduce new products or services to your customer base. Development costs can be prohibitive, especially for smaller companies. As a result, allocating limited resources to developing products without knowing whether your market will absorb them is risky. This is an ideal opportunity to survey your customers regarding their likelihood to buy your new product or service. If you take the time to do so before launching into development, you can avoid the risk of creating a product that debuts to meager, if any, sales.

#3 - Customer Satisfaction

Your business cannot operate successfully without customers. The challenge is keeping them satisfied. You should implement an ongoing surveying effort that continuously solicits feedback from your customers. Ask them whether they're satisfied with the response and professionalism of your support personnel. Ask them to describe how they feel about your website's shopping cart. You'll also want their feedback on your products or services, including delivery, assembly, use, and overall satisfaction.

The value of using surveys to assess how satisfied your customers are with your company cannot be overstated. If they are happy, they're more likely to be loyal and tell others about you.

#4 - Effectiveness Of Training Programs

Training programs often operate in a vacuum. A company's senior management determines a need for the training based upon the requirements of new software, procedures, or strategies that add to the bottom line. Employees are sent through the program to learn the material. The problem is that once the training has been delivered to employees, its effectiveness must be measured.

Online surveys are particularly well-suited for this task. Students can complete short questionnaires immediately after the material has been presented. That allows them to offer feedback while the training - and its presentation - is still fresh in their mind. The employees' responses can be easily fed into a database that establishes a baseline for future classes. Meanwhile, additional surveys can be used to assess how well the material is adapted in the workplace after the sessions.

The cost of designing and executing surveys has plummeted. Smaller companies are taking advantage of the easy availability of online surveying technology to access valuable information from their employees, customers, and their marketplace. For businesses that have yet to explore how this technology can help them grow, there is an ever-present risk of losing their competitive edge.