For any business there tends to be a handful of difficult customers that come in. Depending on your policies and the situation you will react accordingly. A bed & breakfast is a very personal type of business so you get to interact more with guests than you would if you ran a hotel. Unfortunately you are going to come across some customers that make you uneasy.

While this won't be a daily occurrence it is something you are going to need to be prepared for. You will likely have other guests there too and they will expect you to handle things professionally as well as quickly. You definitely don't want them to be the one to pack their bags and leave. More than likely they won't be coming back and they would like their money refunded as well.

Many owners of such a business are very intuitive and that is a good thing. You many not be able to explain why you are uncomfortable with a certain person in your business and you don't have to. You can simply tell them that things aren't working out and you will help them find another place to stay. You can even offer to refund their money just to keep things cordial.

Do your very best to resolve any conflicts among guests amicably. Generally this type of scenario is going to occur between people that came to your business together rather than separate parties. Should there be any threats made or domestic abuse you definitely need to contact law enforcement immediately to handle the situation from there.

Your guests need to keep things such as noise under control, especially late at night and early in the morning. You may have to approach a guest and ask them to lower the volume of music or their visiting. In most cases if you explain they are disrupting other people they will do what they need to in order to remedy the situation. Those that don't may warrant a request to leave from you.

It is reasonable to have a policy about no drugs or alcohol being brought to the premises. Those that violate such policies need to get rid of what they have or they need to leave all together. You definitely don't want your business being caught up in problems with drug use. You should also have a policy that smoking isn't allowed inside either. It can be dangerous and cause a fire. You also don't want your bed & breakfast to smell like smoke.

People may be great during the early evening hours and then completely different when they return from a night out on the town. They may be arguing with each other and you may need to get law enforcement to remove one or both parties depending on the vitality of the situation. You may have to deal with individuals returning drunk which is never a fun activity to be supervising.

While you aren't going to want to have to approach customers that make you uneasy at your bed & breakfast it will some times be necessary. You need to be able to assert yourself in a friendly and professional manner. Make sure you listen to complaints but also are firm about your rules. Draw the line as to behavior and if you must ask a customer to leave then do so. You also need to contact law enforcement if you aren't able to resolve the situation on your own.