A field service engineer is a sought after manpower resource in the mobile services community. With the wild spread of mobile services, almost like a virus, this breed of engineers has become imperative for maintenance and troubleshooting. Though the availability of jobs for a service engineer is plentiful, the filed job is time and travel intensive. The pressure of performing in an extremely fast paced environment means that the chances of burn out are high. A service engineer is should process excellent trouble shooting skills, which are quite different from a design or management profile. Troubleshooting requires a strong analytical mind and a higher level of confidence. Time pressure dictates that faults and problems be isolated quickly and remedial measures taken. This obviously is a involved task. Many a times a service engineer is required to work in customer premises. This means he should have communication skills as well. He should be able to explain things and put them in proper perspective. Above all, customers should have faith in their ability to manage and maintain the infrastructure. A field service engineer should also have the ability to write service reports which clearly explain the issues faced by him. He should be trained on company specific software for making service reports. Obviously, a field service engineer would not be firefighting all the time. Planned preventive maintenance is a routine and regular job which has to be carried out meticulously. The preventive maintenance schedule has to be prepared by experts who have spent considerable time on the field.A field service engineer is nowadays required to work with computer. This means knowledge of computer software and hardware is also required to be effective. He is also required to travel extensively from one site to another, which makes his work stressful. But there is a silver lining to this job as well. A field service engineer is paid well and is entitled to bonus and commissions which may add up to a tidy sum.
Biomedical Field Service Engineer
Field service engineers are the backbone of any mobile service industry. They are a sought after commodity in this market .But the job comes with its own downside. Long working hours and constant relocation from one service site to another, takes its toll on the mental and physical health of field service engineers. On the other side, great pay packets, commissions and bonus compensate for a high pressure work environment.Field service engineers have to be properly trained to perform their duties. Quality and preventive maintenance, documentation with Quality assurance, filling up of field data forms are part of the training syllabus. But more than the ability to be systematic, it is the firefighting abilities of the field service engineers that is rated highly. Time bound fault rectification to ensure smooth functioning of the mobile network is their primary duty. This quality cannot be acquired overnight. It requires extensive field experience and supervision by other senior staff at the initial stage of apprenticeship. It will be seen often that, a group of field service engineers work better in tandem.It is sometimes argued that modern field equipment has made the life of field service engineers rather easy. Handheld computers and other sophisticated instruments have made the job of field engineers redundant. To these armchair experts, my only suggestion would be to witness an emergency field situation. They would soon realize that there is no substitute for trained field service engineers. It would take another decade for artificial intelligence and expert systems to replace field engineers by gadgets and instruments. At the same time the usefulness of advanced instruments in fault detection and repair cannot be understated. But it has to be understood that the tools are only as good as the field service engineers. Unless they know how to use them effectively, they are useless.
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