A: If Fred Sanford were alive today, Alex, I'm sure he'd be earning his ripple money by selling quality junk on eBay. While it's also true that one man's junk is another man's treasure (I have a garage full of treasure to prove this point), your chances of building a profitable business selling "junk" on eBay (or anywhere else, for that matter) are slim to none.
While there is a lot of junk/treasure for sale on eBay, it is typically sold by individuals who have "I break for yardsales!" bumper stickers on their cars and not serious business people.
For serious entrepreneurs, however, selling on eBay can be a good way to start a new business if you are willing to put in the time and energy required to make the business a success. eBay is also a good option for existing businesses to expand their reach by selling online.
Everyone from small used car dealers to giant companies like Dell Computers have discovered that eBay is an excellent place to hawk their wares simply due to the huge number of folks who visit the eBay site on a daily basis. Nowhere else on earth will you find such a large pool of potential customers.
Consider these numbers: ? There are nearly 69 million eBay users who spend $59 million every day. ? Most eBay sellers are home-based businesses that sell every- thing from porcelain dolls to locks of Elvis' hair to $100,000 Mercedes convertibles to $5 million dollar vacation homes.
? Every minute of every day more than 150 new items are listed for sale, more than 500 bids are placed, and seven new people register to shop on eBay.
? At any given moment, eBay is conducting some 12 million auctions, divided into about 18,000 different categories.
? About two million new items are offered for sale every day, and 62 million registered users scour the site to find them. ? One company is grossing more than $5 million dollars a year selling brand new pool tables on eBay. Their eBay store is so profitable that they have closed their retail location and now sell solely online.
That's right, $5 million dollars from the sale of pool tables: proof that you can sell just about anything on eBay if you know how to do it.
Be aware, however, that eBay is no magic bullet. As any eBay Power Seller (a seller who sells a minimum of $1,000 in goods per month) will tell you, building a profitable eBay business takes hard work and requires long hours, and often the financial rewards do not make it worth the effort spent.
When it comes down to the mechanics of it all, running an eBay business is no different than running a brick and mortar business. You still have the same considerations regarding product selection, inventory purchasing, product pricing, inventory management, order processing, fulfillment, customer service, etc.
You must also consider the legal and accounting aspects of the business. Just because you're selling online does not mean that Uncle Sam won't expect his piece of the pie. Revenue generated by an eBay business is just as reportable and taxable as revenue generated from a brick and mortar store. And if you sell to customers within your state you may also be responsible for collecting city, county or state sales tax.
One of the biggest obstacles to building a successful eBay business may be the stiffness of the competition. Many sellers sell identical items and the price wars often get ugly, but that's to be expected in a free market place, which is exactly what eBay is.
You may be the only store in town that's selling that one of a kind, custom made just for you, broke the mold after they made it, Dale Earnhart Memorial Bobble Head Action Figure (Earnhart fans would string me up if I called it a Doll), but do a quick search on eBay and you'll probably find a hundred others just like it.
So, can you build a profitable business selling on eBay?
Certainly, thousands of people have done it and so can you.
Here are a few tips to help get you started.
Sell Quality Products Don't sell junk! Leave the knick-knacks and fake leather jackets to the less informed. You should offer only quality products at a fair price.
Research The Competition Once you have your product in mind, don't invest a dime on inventory until you have spent some time on eBay to see what the competition is doing. If you want to sell motorcycle helmets, for example, you should look at current auctions to see how many others are selling similar helmets and what prices they are charging. This step is vital since you may discover that you can't compete with current sellers on price or there is simply no market for what you have to offer.
Start Slowly Many people believe that the more items they have for sale on eBay the better. They will invest thousands in inventory and spent hundreds on listing fees (yes, eBay charges you to list items for sale and collects a final fee if the item sells). Those are the folks that usually end up with ten thousand Ginsu knives forever in their garage.
Test, Test, Test A fair portion of eBay auctions result in no sales, so it's best to test the waters before jumping in with both feet.
List a few items and see how they sell. If an item doesn't sell, list it at least twice more. Some items might not sell the first time, but may the second or third, then sell steadily from then on.
If an item gets no bids the first time, consider adjusting your price or your terms. If an item sells well, keep it in stock and then experiment with another item.
Do Your Homework eBay is too broad a subject to be covered fully here, but there are a multitude of books available that can help you start an eBay business. In fact, I bet you'll find most of them for sale at this very moment at eBay.
Business New Year Cards
The answer depends on your business goals. If you want fast-paced quantum growth, you should concentrate energy on adding new customers. But if your goals are more incremental - if you envision continual year over year growth in the 10 to 20 percent range - booking repeat customer revenue is far easier than adding new customers.
(Of course, don't lose sight of new customer acquisition; doing so entirely would doom the future of your business.)
While it is not easy to double your existing customers' spending year after year, it is easy enough to 1) keep them happy and loyal, and 2) develop additional products and services for them, which they will buy if they are happy and loyal.
How can you build loyalty and garner repeat business? With two customer words: service and communication.
Enhance the customer's service experience
Customer service is all about fixing customer problems. What kinds of problems?
Fixing things which are broken, or that don't work as expected.
Facilitating deliveries, exchanges and returns.
Resolving billing and payment issues.
Fulfilling the exceptional need or the odd request.
Providing technical advice and user guidance.
This last is very important because many products are so complicated they can't really work without solid service.
And that doesn't go just for technical products. It applies to self-assembled furniture - the kind you can't seem to put together based on cryptic instructions. Or home repair - consider those valuable retired plumbers in orange aprons at Home Depot. Or what about your weekend hotel stay, transformed by that special concierge into something you remember the rest of your life.
In each case, customer service is a critical part of the product. And in every case, it's the part that makes customers feel great about doing business with you.
Customer Service = Repeat Business
McDonalds believes that once you successfully address a customer's complaint, that customer is several times more likely to come back and buy more Big Macs. McDonalds store managers search for problems; they long for problems; they pray for problems.
Train your people to listen closely for problems and look for things that are out of whack. Establish customer service protocols to insure those issues are dealt with quickly and completely.
Plus, your company gets a bonus for good listening: creatively solved complaints are often the genesis of new products and services. Build a system which rewards both customers and employees for those new business ideas.
Too many companies see customer service as an expense. In reality it is the most cost-effective customer retention program you could possibly have. So hire reps who want to help people and train them to spot opportunities. Use technology to make it easier to find solutions. Lavish money on it. Gather knowledge and wisdom in databases and make it available to everyone in the service chain.
Customer Communications
Continual communication is another key to building the kind of customer loyalty that translates into repeat, and increasing, business.
Here are seven ways to stay in touch with your customers.
Find out how customers are really using your products and services. Call them casually or conduct formal surveys. Visit and observe them in action. Track their online behavior. Look for ways to enhance the value they get from you.
Put yourself in front of your customers. User groups, conventions, conferences, road shows, tours, online forums, and even interactive webcasts, are viable ways to create a two-way free flowing dialogue. Give customers a deeper understanding of how you help them, and find out what's on their minds so you can serve them even better. For high-end, big-spending customers, schedule an annual review or strategy meeting to set the agenda and lock them in.
Publish a valuable newsletter. Most newsletters are filled with self-serving drivel about the company. Who cares who got promoted, or that you just had a wonderful company picnic? Fill your newsletter with stimulating ideas, case studies and practical tips that add value to your customers and help them do better business. Important to your newsletter's success is frequency and consistency, so publish often - monthly or even twice a month, and keep it on schedule.
Ask your customers the magic question: "What would you like to buy from us, if only we'd offer it to you?" Do this yourself or outsource it. Either way, these answers are like customer retention gold.
Keep your product and service offer fresh. Keep upgrading and adding on, and announce to your customers that you are doing so.
Make special offers to your special customers. And all your existing customers are special. Give them special offers and loyalty discounts that plain old new customers can't get. Make sure they know it is only for them.
Revive the art of the hand-written note. In this age of hyper-convenient email and instant messaging, a hand-written note acknowledges the unique nature of the recipient. There's just no way to duplicate the one to one feeling a note will create. Do this and you could have the customer for life!
These customer service and communications tips are just a few of the hundreds of ways to communicate with customers to build loyalty and repeat business. Combine them with judicious up-sells, re-sells, and cross-sells, and that 20 percent annual revenue growth is yours forever.
Both Shacker01 & Paul Lemberg are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.
Shacker01 has sinced written about articles on various topics from How to Sell on Ebay, Internet Fraud and How to Sell on Ebay. Did you find this article useful? For more useful tips & hints, Points to ponder and keep in mind, techniques & insights pertaining to Google Adsense, Do please browse for more information at our website :-. Shacker01's top article generates over 6600 views. to your Favourites.
Paul Lemberg has sinced written about articles on various topics from Real Estate, Internet Marketing and How to Sell on Ebay. and Strategist, Paul Lemberg is the President of Quantum Growth Coaching, the world's only fully systemized. Paul Lemberg's top article generates over 14800 views. to your Favourites.
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