To be sure, this still happens every day. However, there are many other techniques which involve flying just low enough to avoid detection.
The savvy service centers increase the price so as not to set off any alarms. It has become so common that it's not just an accepted industry practice, but even service customers have accepted paying higher prices.
Knowing how ingrained price-gouging is within the automotive service industry, it's shocking (although understandable) that even service customers have succumbed to excessive car repair prices. I frequently hear service customers' state:
"Yeah, I know I was ripped off, but my car's fixed now." Or, "I know they charge too much, but they're convenient."
This is insane! To accept auto repair price-gouging is to allow its continuation. The difficult part, of course, is how to stop it. Given that the automotive service industry is so big and powerful (and so frightfully necessary) how does one battle such a force?
Perhaps the first thing to understand is the degree to which this type of stealth-like price-gouging occurs. A two-decade undercover investigation has revealed that 98% of all repair shops (dealerships, local shops, and franchises) are price-gouging their customers in one form or another.
The following exchange, between a service manager and service advisor, provides an idea of the "scope of scamming" below the radar.
A service advisor asked his manager how to bill more hours per month, which is another way of asking how the advisor can make more money. The service manager casually stated:
"Simply add an additional two tenths to every ticket you write."
In other words, every customer this service advisor "helps," he was instructed by a superior to add a "little" extra. So if the labor rate is $100 per hour two tenths would equal $20. Rather than pay $100 per hour, the service customer would actually pay $120.
$20 doesn't sound like much compared to the gross injustices we all know. However, whether it's an overcharge of two cents or $20, it's too much.
If you visit a shop practicing this strategy alone (there are hundreds of strategies, many applied simultaneously), you may end up paying over a $100 or more by year's end.
What's really shocking is that being ripped off $100 over a year's time is actually minor!
Try $500-$5000
Car Repair And Service
See No Evil
Is there a little stain or a drop of fluid under your vehicle? It may mean absolutely nothing. But you do want to check the wet spots immediately just to make sure.
What color is the fluid under your car? Yellowish green, pretty blue or neon orange colors indicate an overheated engine or an antifreeze leak caused by a bad hose, water pump or leaking radiator. Not good. I remember the yellowish green ooze from my Chevette as the tow truck took it away to its final resting place. Get to a repair shop while you still can!
A dark brown or black oily fluid means the engine is leaking oil. A bad seal or gasket could cause the leak. This is how my first car met its demise.
A red oily looking spot indicates a transmission or power steering fluid leak. Also, not good.
A puddle of clear water usually is not a cause for concern. It may be normal condensation from your vehicles air conditioner. Whew!
Smell no Evil
Take a whiff, and you may detect your vehicles problem.
Do you smell burned toast? This odor often signals an electrical short and burning insulation. Have someone come look at your car. Do not drive it anywhere until the problem is diagnosed.
How about the smell of rotten eggs? This usually indicates a problem in the catalytic converter. Get to a repair shop! Pheee yew!
A thick sharp odor usually means burning oil. Look for the sign of a leak. This problem needs to be addressed immediately if having transportation is important to you. You may also notice a bluish smoke coming from your vehicle. Ask me how I know.
The smell of gas after a failed start may mean the engine is flooded. Wait a few minutes and try again. If the odor continues, there may be a leak in the fuel system a potentially dangerous problem that needs immediate attention.
A chemical odor may mean overheated brakes or clutch. Check the parking brake. Stop and let the brakes cool after repeated hard braking. Light smoke coming from a wheel indicates a stuck brake. Call a tow truck.
Do you notice a sweet odor? This may indicate a coolant leak. Watch your temperature gauge and warning light and drive to a repair shop. Now, if you see steam from under the hood, stop and pull over. If you keep driving an overheated vehicle, your engine will be seriously damaged. Call a tow truck.
The basic rule of smell is that if you do notice an unusual odor get to a mechanic or get one to come to you. Pretty simple!
A little extra attention to what is coming out of your car or truck could save you the cost of a new vehicle payment! Keep those eyes and that nose on the job!
Both Theodore Olson & Phoenix Delray are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.
Theodore Olson has sinced written about articles on various topics from Cars, Cars and Woman Menopause. Theodore P. Olson (Ted) holds extensive certifications from Mercedes-Benz, Toyota, GM, and ASE. He is the author of eight books and numerous articles on the automotive service industry.. Theodore Olson's top article generates over 49500 views. to your Favourites.
Phoenix Delray has sinced written about articles on various topics from Hair Styles, Cars and Hair Styles. Visit for more automobile purchasing and leasing information.. Phoenix Delray's top article generates over 450000 views. to your Favourites.
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