CTI IVR software telephone is the latest technology in telecommunications. CTI or Computer Telephony Integration is mainly concerned with the accessible records in database to inhabit the script of the agent regarding the related data regarding the caller. The other technology IVR or Interactive Voice Recognition makes the caller enter the account number. The CTI IVR software telephone has both the qualities and is more useful.



In the today’s’ high tech world, the software telephone system is one of the most significant purchases that for the business. This telephone is best used for the well-to-do contact with clients, customers and partners. They should be comfortable and easy for them to reach you. They must not be routed unnecessarily or get disconnected or even go through an array of choices.

Features of CTI IVR software telephone

CTI is a usual term that is used to key out the use of computers to administer the incoming calls of the telephone. In general, the first sound that can be heard at the time of phoning the large company is a menu generated by computer. It is designed to direct your call to the particular agent or department.

The technology of IVR or Interactive Voice Response goes further on CTI. It provides personalized feedback on voice to compile, authenticate and store the data supplied by the caller. It is done through the DTMF tones produced by the touch on key pad.

The data is stored in the corporate database. It can also be used to activate the exterior process. The call can be passed to the agent who has the details of customer validated beforehand with the information of caller information in the system. The agent can see this information easily

CTI IVR software telephone is mostly preferred because of its great features, flexibility and dependability. Most of such phones have the ability to make for a working offline model of the whole system. In this task there is absolutely no requirement for any specialist hardware.

A maximum of the CTI IVR software telephone can run on the standard PC hardware when they are put to work in the production environs. They may use the industry standard voice dispensation cards to have the ability to deal with several calls simultaneously from a single PC.

CTI IVR software telephone replies to the user input. They play static prompts recorded beforehand and can also mix the static prompts with speak back dates, numbers that sounds natural