A computer is a mystery in a box to many who own one. Its cards, blinking lights and minute circuitry can be really intimidating. Inasmuch, for many who experience problems with their computers, the only way to go is to hire a professional. This is a smart route to go, especially for those who don't understand the machine's inner workings, but finding the right pro can be a problem.



There are a number of different choices involved in getting a computer repaired, and it can sometimes be hard to tell when it's time to call in a pro or not. Here are some circumstances that might require a professional to look at a machine:

* The computer worked fine before you turned it off, and now it won't restart. It doesn't appear as if it's even getting power. Unless there was an electrical strike, this is probably just a power supply issue. It's fairly easy to fix, but if you don't know what you're doing, calling in a pro is smart.

* The computer has power, but the operating system won't load. This sounds like a software issue. Try rebooting your computer. If that doesn't work, shut it down and let it cool off for a bit. Then try rebooting. If it's a no go, call a pro. Software can be even trickier to deal with than hardware concerns.

* The CD or DVD drive doesn't seem to be reading the disks. Try cleaning the disk drive with a cleaning kit. Don't just fiddle around with a dust cloth. If this doesn't work, it might be time to seek advice. The most likely worst-case scenario is the need to replace the drive.

* The computer shuts down spontaneously while in use. After a while, it will reboot, but the problem keeps repeating. This may be either an overheating issue or a problem with the power supply. A qualified technician will be able to determine the cause.

* The computer runs too slow so more memory is desired. Putting in upgrades can be a pretty simple process, but it's one for the pros if you're uncomfortable doing so.

Whether you have a minor or major problem, dealing with computer repairs can be a real nightmare. Finding the right professional can take the worry away, but getting the right pro can be a little disconcerting in and of itself. When looking for a pro, consider the following things:

* The shop's qualifications. Are the technicians qualified to work on your type of machine? Do they have certifications?

* The down time. Will the shop be able to get the computer back to you when you need it? Is a loaner machine a possibility?

* Can they send someone to your location? This is being offered more and more as many minor problems can be handled onsite in a quicker fashion than having the computer delivered to the shop.

* Pricing. Get an estimate. Some shops will charge by the hour, others use flat fees.

Finding a good computer pro to handle repairs is a smart way to go. Not only does it give the customer peace of mind in knowing someone qualified is working on the machine, it can help keep warranties intact.

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