A courier service is a company that supplies door to door shipping and delivery of packages, letters, and other shipments. Courier services can be local, national, and international. Courier services among companies vary so when selecting the right service that meets your needs, it is important to ask the right questions.



Do you offer on-time delivery?

Most couriers offer guaranteed on-time delivery. This is normally available for standard shipping service, express shipping, same day delivery, and overnight shipping.

Do you have a solid reputation?

The success of a courier depends a lot on if they fulfill their shipping obligations, Couriers should have a list of customers who are happy with their services. They should have a reputation of handling packages with the best care and do not have a record of damage or loss of items.

What is the cost of the courier services?

Cost of shipping items can vary among couriers. It is important that you are getting the best value for your money. Ask if they offer discounts on bulk items. Find out what the exact services are for each shipping service. The lowest price is not always the best service.

What does the insurance cover?

Ask if the insurance covers the full value of the item being shipped and if it covers stolen, lost, and damaged items. You want an insurance guarantee on your item in writing. Producing a Certificate of Insurance should not be a hassle for an insured courier. Every courier company should have a minimum of one million dollars worth of general liability insurance

What are your delivery hours?

Some couriers work all hours and days. Some do not work on holidays. You may have to pay an additional feel for a specific delivery time.

What is your State Permit number?

Each state issues a permit to motorized transporters of freight. You should not use a courier who does not have the proper permit.

Are you bonded?

Bonding is insurance against a crime committed by an employee of the courier company. For instance, if a computer shipped an expensive item that was stolen by an employee, bonding would cover the customer for their financial loss.

How much will my shipment cost?

Cost of shipment will depend on the size and weight of the package. Many couriers have online calculators to determine shipment costs.

Are there items that the courier will not ship?

There are items that couriers are prohibited from transporting. Examples include livestock, liquids, perishable goods, glass, gases, pyrotechnics, arms and ammunition, corrosive..etc.

What information do you need when I book a courier?

Couriers usually need to know the type of item, size and weight of the item, destination address, what type of service is needed..etc.

When you enlist the services of a courier, they are obligated to answer your questions. Couriers are now an essential part of transporting items nationally and internationally. Knowing what questions to ask will go a long way to ensure your shipment arrives safe and sound.