Consumer database marketing helps us target prospects more accurately and deliver more pertinent offers to them. Thus, a database led marketing campaign, promises a greater chance of success and a higher return on investment.
Carrying out consumer database marketing
Types of analysis in common usage for consumer database marketing include:
Regression Analysis
This technique can deliver a highly targeted prospect list for a particular offer. This is done by scoring consumers according to relevant characteristics. For example, here are a set of scoring rules for the likelihood of consumers responding to the offer of a deluxe German motor car:
Add 50 points if they have bought a deluxe car before
Add 50 points if the previous car was German
Add 30 points if they earn more than £50,000
Deduct 10 points if they earn more than £300,000
Deduct 20 points if they are aged less than 35
Once all the rules have been applied, each prospect has a total score and the higher that score, the better chance of them responding to the offer. The scoring system is derived from study of previous behaviour and can prove a very effective method when correctly implemented.
CHAID analysis
CHAID (Chi-squared Automatic Interaction Detector) is a computer based system that produces a tree like structure of potentially valuable leads by analysing a consumer database according to predefined segments and past responses. Once it knows which sector is most likely to respond, that group is then subdivided according to all the given variables. This process is then repeated again and again to give small groups of customers, each with a probability score assigned to it. By marketing to the resulting list in order of probability, return on investment can be maximised.
Cluster analysis
Cluster analysis breaks down customers into different types. It processes the raw database information and classifies consumers into clusters according to characteristics. Hence in cluster analysis we see consumers listed on the database with classifications such as ‘nest builders’ or ‘liberal new-agers’.
With the power of modern computers it is now possible to run these analysis tools at home using a home PC. However, the main skill in consumer database marketing is not running the analysis software but actually understanding the data. A combination of statistical understanding and excellent marketing knowledge are required to get the most out of database marketing.
Direct And Database Marketing
Database marketing is now an essential part of marketing. It involves a business to take advantage in directly contacting individual consumer names who may be interested in their products. These databases of people are some of the best potential customers out there as they have already made a purchase or have shown interest in the products and services that you are providing. However, database marketing does not appeal to everyone.
Database marketing can be summed up in the following way:
Targeted: directly reaching the consumer in a suitable way for them, to prompt a response
Direct: communications flow directly between the organisation and the consumer, with no intermediary. Consumers can physically touch, see or hear the communication to them as individuals
Marketing: it helps meets consumers' needs and the organisation's profit sales and other objectives
Database marketing involves information that is compiled about people from their previous histories. For example, people who fill out forms such as credit card inquiries, free products, subscription forms and charity forms have their names and information gathered together. Companies can then look at this database of information and work out which other products they may be interested in. The customer names, addresses and other information are collected together and stored in a database which can then be sold to others.
Although organisations of any size can use database marketing, it is particularly well-suited to companies with large numbers of customers. The reason for this is that a large population provides greater opportunity to find segments of customers that can be communicated with in a customised way. In smaller databases, it will be difficult to justify the investment required to differentiate messages.
Because of this, database marketing has worked best in sectors such as financial services, telecommunications, and retail, which all have the ability to generate large amounts of transaction data for millions of customers.
People who are against database marketing claim that there is a need for protection from junk mail and spam and companies who send this advertising are violating their privacy. On the other side, however, companies who use database marketing feel that it is something people really want, and perhaps even requested. It provides a great way of people connecting businesses and services to the customers who want them.
The advantages of database marketing are that it provides people with advertising and promotional information that has their name on the front. Database marketing strengthens advertising opportunities, leading individuals to believe that the product was selected especially for them. It is an effective way to stay profitable because you are connecting with customers that have already shown a vested interest in this type of product.
It is up to you as to whether you take advantage of these opportunities or not. Many businesses find it to be an excellent way to reach solid customers. Also, because the information provided is not sensitive information, many people do not object to being in database systems therefore it may be in your best interest to adopt the database marketing method to strengthen your business.
Both Chris Brown & James Copper are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.
Chris Brown has sinced written about articles on various topics from Family, Cruises and Personal Desktop. If you want to discuss your consumer database marketing needs, talk to today.. Chris Brown's top article generates over 14800 views. to your Favourites.
James Copper has sinced written about articles on various topics from Finances, Mortgage and Mortgage. James Copper is a writer for . James Copper's top article generates over 1220000 views. to your Favourites.
Commercial Loan Application Form Income tax returns and other personal financial statements such as bank statements for the last three years Financial statements such as Profit Loss and Balance Statement pertaining to the busine...