I immediately logged onto my laptop to typewrite my husband, who just insisted we buy a LCD HDTV three years ago. I told him that his "awesome" television is broken and now I have no husband and no TV either.



You have to love current technology because the next thing I know, he wrote back and told me he bought the extended warranty on the Sony HDTV. The extended warranty only lasts 4 years so I knew we were pushing it.

I also knew the paperwork was concealed somewhere with all the rest of the significant papers we had. After shuffling through documents for an hour, I eventually found it in an unopened box from our move. I opened it up and found the date of our purchase, almost 3 months shy of four years. YES! So I called Sony and let them know the HDTV model I have and my purchase code.

They set up a local electronics place to come to my residence, make positive it was the lamp and then exchange it. They even gave me an appointment day and time. I waited around all day for the tech to come to my home the day of the repair but he never showed up.

Do you know how bothersome it is to go from a 52" HDTV to no high definition 19" television? It's quite dissatisfying. I called the electronics Co. and ask them what happened. They gave me another appointment and apologized, which was good, everyone makes mistakes.

Nevertheless, the next appointment never happened either. Then I called again and they said that they just went ahead and ordered the lamp. They said the lamp would arrive in two days. Three days afterward, there was still no lamp.

It wasn't until virtually 2 weeks later that they finally got to my home with the lamp. The two techs just took off the front access panel to the TV, unscrewed the lamp frame, and replaced it. It took almost five minutes.

I could have certainly ordered the lamp myself and fixed it more than a week ago. I will definitely remember that for the next time my loved high definition television's bulb goes out.