A FAQ (frequently asked questions) should be self-explanatory. However, it's important for visitors to feel that they have a place to get a quick question answered. FAQ pages are an easy format for professional web design to circumvent the most basic contact questions such as who, what, when, where and how.
For example, a FAQ page for a professional web design company may answer questions on turnaround times from initial contact. It may answer general questions about fees. It may also provide links to samples as well as cursory explanations of basic web design features and specialized features offered by this particular web design company.
First time visitors to a site may find FAQs particularly beneficial as they are less likely to send an email inquiry about a question. The questions should be formatted in a simple, clear style. The answers should be formatted similarly. This allows the visitor to get the answers to their questions quickly and efficiently. If the FAQ page is exceptionally long, then making the page searchable is another benefit. This, is of course, a double-edged sword and should be discussed with the professional web designer. If contact emails are preferred, then a link to a page that opens an email form may be a better solution for those websites that want their customers to engage in a dialogue.
Web cartoons are extremely popular. With more and more people looking for their news on Internet newsfeeds, combining internet cartoons with newsfeeds in one section of the website is a way to provide end users with a reason to repeat their visit. For example, a company that handles sutlets and cartoons that are related to the subject matter. There may be some fees involved and it's important to investigate those before incorporating them into the web design. Don't be afraid to add a little fun to a site that's all about business. After all, look at the popularity of such strips as Dilbert.
Weather links are similarly popular and available in a multitude of formats. End users can either enter their zip code or click a link to check their local weather. The weather link can be as simple as a hypertext pointer to the WeatherChannel.com or as fancy as an imbedded program that displays the five day forecast in a side window. The final professional web design will be a cohesive effort between both the professional and the client.
Finally surveys and polls are a great way to get feedback from visitors. Polls are also just fun. Competitive polls that research the results of favorite television shows, stars, books, upcoming movies or computer software programs can give the web designer or webmaster useful information for future updates. Another favorite that often shows up with the above are daily quotes. Many sites use a daily quote, saying or scripture to increase the illusion of personal involvement between the visitor and the website.
These are just a few of the features available to add to a professional web design. Whether the site is broad based in its appeal or focused only on graduates of a particular school, tweaking the features to increase visibility and visitor appeal is the job of professional web design. Introducing personal features can enhance delivering a clean, informative and useful site; however the final judge of those features will always be the client.
Free Web Design Programs
Got a few replies. Lesson number one: advertise where clients of the calibre you want will see it. The clients I got thought 300 was a lot for a web site. They didn't want to pay web hosting. They wanted a lot of bang for their buck. 'Mission creep' was a term I grew to know and loathe.
This set me thinking: how could I give these people all they could ever want, but not spend a lot of time and money? Lately, I realised how.
So how can you get a full featured site up in a day? Easy (ish!).
1. Mambo Content Management System
I wish I'd found this software a couple of years ago. It's freeware. The default set-up allows people without web design skills to update the site. It has a WYSIWYG (What You See Is What You Get) option. This adds HTMLArea code to text input form fields. Each HTML code input box becomes a mini HTML editor.
If you can use Microsoft Word, you can add formatted HTML code to the site.
To get it running you need to know how to install MySQL databases, or have PHPMyAdmin as part of your web-hosting package.
You can add articles, edit them, send emails to members, and be contacted by users.
The only criticisms I have of this software are:
1. The admin interface is confusing. It's all there, just finding and using it is the problem!
2. You need to search around template sites to find ones suited to your site purpose. I wanted simple, clean, business ones. Most of those available seem to have a fat graphic which covers half the screen. There are more restrained ones out there.
These are minor gripes, compared to the relief of finding what is essentially a web site in a box. It can be installed in an hour, once you get familiar with it.
To add ecommerce to your site:
Oscommerce Shopping Cart
Again, this is a full-featured, freeware software. You can add lots of freeware 'plug-ins' to it, to get a professional shopping cart.
Therein lies the danger. Some of these plug-ins require altering or overwriting the default cart files. When you try to upgrade the cart version later, you may 'break' it, by overwriting a plug-in, thus creating errors.
The trick here is to only install plug-ins that add files (rather than overwrite them) or that require minor alterations to existing files.
What I do is download all the versions of the plug-in type I need. I then choose the one which has the least files, or which creates a new directory for its files. If it requires that important files be overwritten, or is complex, I chuck it.
Mambo and Oscommerce. Don't try to integrate them! Hyperlink from one to the other. I've tried integrations of other softwares, like PhpBB and PhpNuke. Fine, when it works, but when you upgrade one or the other, arrgh!
*Keep databases separate*. If one goes skew-whiff, then at least the other will still work. Same goes for adding chat rooms and the like. If they're all running off the one database, and that database becomes corrupted ...