Accountability is a buzzword in the business world right now. Unfortunately, most of us have negative understanding of the word. We often use the word as if it means blame and punishment. Therefore, we attempt to avoid it. The truth is that accountability is unavoidable. In the workplace, intrinsically everyone is accountable to someone. We are accountable to our peers, managers, customers and ownership. We are also accountable to our industry.
What if being accountable was empowering for you and your employees? Research indicates that rather than a negative force, holding people accountable for their actions and results has very positive effects on morale and performance. An environment of accountability produces vigilant problem solving, better decision-making, and greater job satisfaction. With an environment of accountability, people can develop their skills and be their best.
The issue I see with accountability is not the absence of accountability in business. Accountability exists regardless. The issue is how we think of and understand accountability and the environment under which accountability can thrive.
Consider these definitions of accountability:
? Accountability is a state of responsiveness.
? To be called on to render an account.
? Subject to giving an account.
? Non?judgmental feed back (Accountability is no place for judgment, blame or punishment).
Here are some areas to troubleshoot in your workplace:
? Ambiguity is the enemy of accountability, so your first step, as a manager is to make sure that the people you are holding accountability have very clearly defined roles, job descriptions and duties.
? Accountability is an attitude so look at yourself as the role model. Are you being accountable to your boss, ownership, your employees and clients?
?Do you have written expectations? Starting at the time of hire, if possible, review written expectations and standards of performance. You cannot expect something from someone who has not had the opportunity to buy into the expectation.
? Do you have Permission; either implied or granted.
? Do they have training? You cannot hold someone accountable to something they are not been trained to do!
? Do your employees have a working plan - a project timeline, an economic model etc?
? Have I created a learning based environment? Is it okay to make a mistake or say, ?I don't know?? Know it alls do not make good coaches nor are they coach-able. Creating a safe environment for mistakes encourages accountability.
? Are there real consequences? Consequences work best when spelled out before actually needed, in expectations for example.
? Do your employees have the talent and ability? Some people will not have the ability to do the job you are asking them to do regardless of having a well-defined role, a great manager and excellent training.
? Accountability is an attitude that you as leader will want to model; focus on being accountable rather than holding others accountable.
Grants For Women In Small Business
Most business mums are conscious of the environment. We dutifully take 3 minute showers (less if we have a crying toddler in tow), buy recycled loo paper at least until the first bout of gastro in the house when we revert to something less resembling sandpaper and tell ourselves that dishwashers use less water than regular washing up.
One thing that most small business owners forget with all of this focus on the environment is their own personal energy conservation. It is nothing for a business mum to try and cram in a few hours after the kids are asleep - even if their eyes need superglue to remain open.
Business mums take multi-tasking to a whole new level. It's a common occurrence for business mums to be busy jotting to do lists in their 3 minute showers or on the loo. You know you have a problem though when you find yourself using the mashed potato and green beans to work out the layout for your next advertisement.
But when you are a business mum your personal energy conservation is vital. In most cases without you there is no business. Unless you conserve your own energy, your body will eventually exhaust itself and force you to slow down, usually at the most inconvenient times when costumes are needed for schools and you have clients on a deadline.
Think of your life as being like a light bulb. You only have a certain ideal light capacity - if you are a 120 watt globe, if you try and force more current through it to light more area you will eventually burn out the philament and no one will get light.
The fascinating thing is that the more we force the pace within our lives, trying to cram in more and more and to be everything to everyone the less effective we are ... and the more we take time out to plan and reflect and to consider who we truly want to help and the difference we want to make, the more productive we are.
True business breakthroughs and inventions come in the quiet moments between the hubbub. They don't come in the noise and bustle. I personally have yet to see an invention that dramatically reduces greenhouse gases come from the middle of a noisy playgroup session.
I spend a lot of time helping small businesses plan for their coming year. The most effective and enjoyable businesses I work with are ones who take time to take stock - to remember and reconnect with why they wanted to be in business in the first place. If the core team in a business stops and really feels and connects with their purpose and the difference they wanted to make to people, they find their profitability rises dramatically in the months following the session.
This process works if you are doing a marketing plan, business plan, strategic plan, plan for new web copy or even a "help me I'm drowning plan". The important thing is to stop, reflect, take stock, breathe and then work out where you want to be in the future.
If they then take their purpose and convert it to action steps to be achieved and remember to keep these action steps in mind on a regular basis, the profitability of their business remains high. This is because each time they look at the actions, they also reconnect with their higher purpose for their business.
In the past I have also worked with numerous businesses who are too busy to take time to stop and think. These are the businesses that are reactive, constantly fighting fires, high on adrenalin and stress and they grow in fits and spurts as well as burn out just as quickly. They change direction almost daily and are exhausting both for the leaders and the team within them.
Personally, I now only choose to work with businesses who are willing to conserve their energy. Who are willing to plan their effective use of resources - both physical and emotional. These are the most fun, profitable and make the most difference in the world.
Who do you choose to be - a conservationist of your own energy or someone who wastes precious energy resources? Who do you choose to work with as your clients? Each choice you make on a daily basis changes the environment for everyone around you. Choose wisely.
Both Alicia Fruin & Ingrid Cliff are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.
Alicia Fruin has sinced written about articles on various topics from Small Business, Cooking Tips and Small Business. As owner of Profit Consulting Co., Alicia has designed over 80 training programs and led custom training programs for hundreds of business owners in a variety of industries across the country.. Alicia Fruin's top article generates over 1000 views. to your Favourites.
Ingrid Cliff has sinced written about articles on various topics from Marketing, Web Development and Health Care. Ingrid Cliff is a Freelance Copywriter, Business Development and Human Resources Consultant to Small Businesses with her business Heart Harmony. Ingrid writes a free weekly small business newsletter and Small Business Ideas blog for small businesses.. Ingrid Cliff's top article generates over 60500 views. to your Favourites.
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