If you've gotten a denial from your insurance company regarding a claim, you're certainly not the only one. Getting your claims paid by your insurance company can feel like a scene from David and Goliath. You may feel all alone as you try to get the "big, mean insurance company" to cover your claim. Learning all that you can about how insurance companies will serve you well in the long run.
Go over your policy inside and out. Review it regularly to be certain that you know exactly what is covered and what is not. If you have any questions, contact your insurance company and request they explain the policy to you clearly. Be certain you understand all exclusions and limitations. Also, go over the section that explains how to appeal a claim.
When you receive care, make sure your provider knows that is covered and what isn't. Also, doctors deal with a great deal of patients and they can't recall the details of each patient perfectly. Remind your doctor if he wants to go ahead with a procedure that you know your carrier will not cover.
Follow your policy provisions closely. If your policy requires that you get prior authorization for a procedure or before going to a specialist, be sure that you follow those guidelines. Do not make assumptions. Always check first.
If you are denied coverage, review all the paperwork carefully. Organize everything so it is easy to access and is clear to you. Then, contact the insurance company's customer service number. Ask the representative about the denial you recently received and notate all the details of the conversation.
The majority of denials are due to some administrative error. It can usually be resolved after the first phone call. If the denial continues and is not due to error, then request an itemized bill from your provider and go over every charge. If there is a charge for services not delivered, alert the provider immediately and have the bill adjusted.
If the denial is legitimate and due to a procedure that is deemed unnecessary or experimental, then request a formal review of your claim. You can get the specifics from the customer service representative. Then send a certified letter stating your case in writing and request a return receipt. Do this right away because many insurers have time limits on appeals.
If, in the end, you feel you've exhausted all possibilities, call your state's department of insurance for assistance. Every state has a department to help consumers with disputes with insurance companies.
Health Insurance Claim Denial
Unfortunately, paying for health care these days - whether it's hospital care, group or private health insurance, or durable medical supplies - is a lot like buying a car: You gotta haggle. If you can research and take care of your out-of-pocket expenses prior to surgery, it's possible and wise to negotiate with the hospital and providers for a lower out-of-pocket rate.
For example, say you know you have elective surgery coming up, and you've discussed it with your doctor and agreed on a date. His office already has the paperwork process underway with the insurance company, and you read through your policy and find that it does not cover out-of-network anesthesia. What do you do? You might call the hospital and ask how many in-network anesthesiologists they generally have on hand at the time when you've scheduled your surgery. If you know there's a good chance the person who is going to provide that service is not going to be covered by your policy, this is where the negotiations start.
Today, we have to negotiate these kinds of things, as difficult as that seems in light of any health issue. We also have a growing rate of tiered billing practices, so we can be charged anything from what a provider like Medicaid or Medicare might have to pay, to the price level of an uninsured patient, which might be substantially higher, but since the charges aren't necessarily standardized, there's a lot of room for discussion. Many hospitals charge uninsured individuals a lot more for services so they can make up for costs lost elsewhere in their operations. The point is, from one end of that spectrum to the other, there's a lot of negotiation room. Knowledge is power, especially in this scenario.
Start with reading and digesting your health insurance policy, whether it is group, government provided, or private health insurance. Call your doctor and ask what kinds of surgery-related expenses a patient is generally expected to cover. These may include radiology (x-rays), consultation with out-of-network specialists (whose fees are also negotiable), pathology, and even blood transfusions. Then, starting with the finance department, call the hospital and ask them which service providers operate outside of your network, and get ready for the talks to begin.
Explain what your insurance provider will cover and what you can afford to pay for the rest. Many hospitals today have made their pricing policies transparent and therefore have prices posted to the hospital Web site or readily available for consumer perusal. Keep in mind that the hospitals offering such practices also only guarantee the prices from the date of printing (or publishing); all the same, armed with this information you can at least get a rough idea of the price range you're dealing with.
According to one lawyer at the Texas State Department of Insurance, pricing is not the only thing you can tweak. "You can also talk to your own doctor and see whether he can find other providers at the hospital who wouldn't be out-of-network. If you have one surgery date, but that scheduled time doesn't coincide with the physical presence of in-network providers, but another time does, well, you'd choose a different time, wouldn't you?" He also said to be on the lookout for words like "allowable," "usual," and "customary" in your policy, because those usually signal "points of flexibility," and we could all use a little flexibility with insurance companies and hospitals.
Both Frank Abbott & Ryan Patterson are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.
Frank Abbott has sinced written about articles on various topics from Travel Insurance, Health Insurance. Getting your insurance to pay your claim can be a difficult process. It's good to know as much regarding insurance as possible. Do as much research as possible. For additional information regarding insurance, go to href="http://www.webhealthcoveragenic. Frank Abbott's top article generates over 1300 views. to your Favourites.
Ryan Patterson has sinced written about articles on various topics from Auto Insurance, Medical Insurance and Auto Insurance. Ryan Patterson is president of US Insurance Online based in Austin, TX. He graduated in 2000 from the University of Texas with a combined business and computer science degree, and started the company in May of 2005 with fellow entrepreneur Jim Waltrip. Th. Ryan Patterson's top article generates over 12100 views. to your Favourites.