Any high risk merchant should be aware, if not become thoroughly an expert, of all the technical aspects of credit card transactions. Let's face it, doing business online is taking risk a hundred times more dangerous than doing business the brick and mortar fashion. Smart merchants would never plunge headlong into online ventures without a good, working knowledge of the loopholes of the billing process via credit cards.
High risk merchant account providers employ various tactics to mitigate the frequency of chargebacks such as restriction on the use of anonymous e-mail addresses, credit card validation, IP address detection, and proxy server identification.
Anonymous E-mail Addresses
They would make sure email address, phone number, zip code, credit card, mailing /shipping address and other forms of identification are valid. It's rather commonplace to hear that if you were dealing with credit cards, it would be unwise to accept credit card owners that provide anonymous or free e-mail addresses such as @yahoo.com, @hotmail.com, or @gmail.com.
Credit Card Validation and Other Issues
All low risk and high risk merchants are required to integrate a credit card validation system with the customer's issuing bank.
To make it even foolproof, merchants would double check for phone number and zip code authenticity, as well as compatibility with the customer's billing address and issuing bank's country. Some would even make sure they are not doing transactions with customers that originate from high risk countries.
How IP Address Detection Works
Merchants, however, will find even better benefit in taking advantage of detecting the IP addresses of their customers. Security is a tall order when it comes to buying and selling online.
As a matter of fact, legitimate buyers would most welcome security measures such as IP geolocation from high risk merchant account providers to protect them from credit card fraud. Scammers would hide behind anonymous e-mail addresses and proxy servers. The most that high risk merchants can do is to filter suspicious IP addresses. The process goes as following:
1. Merchants detect IP address using geolocation technology and IP validation technology. It may be categorized by country, zip code, area code or billing address.
2. The geolocation/IP validation technology identifies where the user is located spot-on and compares where the person making order is located and his actual billing address.
3. Merchants analyze, double check transactions, and filter legitimate and illegitimate transactions. They may also block transactions considered as possible frauds, or transactions originating from fraud-prone high risk countries.
Proxy Server Identification
IP address detection also goes hand in hand with proxy server identification. Merchants may find difficulty in detecting IP addresses if customers hide behind anonymous proxy servers.
What is a Proxy Server?
A proxy server facilitates network performance by making use of a caching system. The cache is a temporary storage for data that have been viewed recently (like a brain's short term memory). The purpose is to prevent data such as web pages and images from being downloaded repeatedly, thus saving time on accessing them online. Another is to help network administrators filter sites that they deem other users of the network must not access.
Detecting IP addresses and proxy servers can be tricky. A strong support from a high risk merchant account providers that employs strong IP and proxy server detection technology will help your e-commerce store counteract frauds. This is because anonymous proxy servers cannot be detected consistently. With the help of a reliable IP and proxy server detection technology, a merchant will have less time for worries and more time for finding more solutions to increase profit for his business.
High Risk Merchant Service
A recent national publication in the United States has revealed that at least 60 percent of online consumers have become quite worried over the prevalence of identity theft related to online purchases. This fact is really no surprise considering that the recent estimate on actual money lost to identity theft now amounts to USD56 billion.
The worst part of this is that the actual brunt of this huge loss is usually felt most by the merchants and the merchant account providers, usually through the chargeback. The actual consumer is protected by the law, which limits the figures of financial exposure associated with credit card fraud. This is by no means a great comfort for them, as this still means they will be unable to purchase or avail of the service they wanted to in the first place.
So how does this actually affect high risk merchants and providers high risk merchant account?
The bad part about the prevalence of identity theft in eCommerce is ultimately the fear of actually making an online purchase. This translates into bad business for both online merchants and merchant account provider, as both are reliant on consumers making an online transaction with them. The public perception can be swayed to think that all online purchases can be hacked into and scammed.
How can this be fixed then? Here are a few suggestions on how to make your customers feel more secure while dealing with you and your online business:
1. Make the consumer absolutely confident in your ability to protect their personal information. This is essential in winning consumer confidence and their business.
2. Make consumers feel that your company is in the habit of operating with high levels of financial security, and that your company is well equipped with efficient security safeguards to fend off hackers.
3. Provide easy and secure ways for consumers to correct their financial records with you. Keeping your records and database updated is immensely valuable to maintaining your online business.
4. Immediately report any suspected fraud to the authorities. While it is well within the boundaries of your business that you conduct an internal investigation into a suspected fraud, calling in the authorities shows that you yourself have nothing illegal to hide, and that you are operating within the bounds of the law.
5. Encourage customers to keep their own records of business dealings with you that they can cross-check with you for validity. This empowers your customers and gives them more confidence in doing business with you.
Keeping in mind that anyone can be a victim of identity theft and online fraud, it is in your best interest to ensure that you are indeed operating a secure and legitimate online business, be it as a high risk merchant offering items or services online, or as a high risk merchant account solutions provider, offering to process credit card payments from a customer for a client merchant.
Both Gerri Bryce & Jessica Gables are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.
Gerri Bryce has sinced written about articles on various topics from Customer Service, Finances and Online Business. Gerri Bryce is a versatile technical writer specializing in general web content copywriting and consultancy for finance and
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