This is the most asked question people have when starting a service business. Pricing is always a tricky art. It requires research and experimentation. The wrong price could drive your customers away, or it could even break your bank. The right price could draw a ton of money and make some you very happy clients.
My own rates vary depending on the type of service I'm supplying, the location my customer lives in and the size of my customer's business. My price always increases as my knowledge increases.
Some of my services are in high demand, so I can charge more. Some of my other services I am one in many that customers can choose from, so my rate needs to be more competitive. If I work for a larger company, they tend to be able to afford more. Individuals have smaller budgets.
What you charge is dependent on the market, as well as your own unique marketing and business angles. The best way to determine what price is right for your business is to do some research. The following suggestions should help you with your research:
1. How much is your service worth to your client?
Ask around. Ask your customers what they would be willing to pay for a particular service. Just come right out and ask or conduct a survey. Ask other businesses what they are charging for their services. Call and pretend to be a potential client. Find out how much they would charge you. Look for articles and forums in your field where you can ask other consultants what they are charging. Many will just come out and tell you or give you a price range.
2. How much is your client base willing to pay?
Price is generally based off of perceived value. If your customer is going to be saving money or making money from your product or service, then depending on how much they will make or save can determine how much they are willing to pay. In some areas of service, charging too much can cause your customer to go to someone cheaper. In other fields, not charging enough can cause your customer to think your quality isn't what they are looking for. You need to remain competitive and stay within the normal range of your services.
3. Are you charging enough to make it worth your while?
The important part of owning a service business is to make a profit. You need to take a look at your expenses. Make sure that what you charge is more than what you are bringing in. A good formula to follow is:
Expenses + Time + Knowledge = Price
Expenses: Your price should take into consideration any expenses you will incur. Time: The time you plan to spend on the project should be taken into consideration.
Knowledge: Your price should be commensurate with your knowledge. If you are bringing years of experience to the table, your price should reflect that.
When deciding how much to charge do your research first, then experiment. Test out different prices and rates to see what types of reactions you get from your clients. You can always adjust accordingly with your next client.
How To Charge For Services
Determining what price to charge for your services can be difficult, especially when initially starting your business. With home businesses ranging from landscape contractors to massage therapists, writers to caterers, pricing your services are unique to your particular industry. However, there are some common things all small business owners should do before setting their prices.
1) Know your competitors. How does your company stack up against them? What do they charge? Do you have a strong market niche, or specialize in a particular field? This allows you to set your prices higher than others.
2) Evaluate your business plan. How much do you have to charge to break-even? How much do you need to charge if you want to eat dinner too? It's important to know the bare minimum you are willing/able to go.
3) Are there pricing guidelines for your industry? Contact a trade association or ask someone who has been in the business for several years. You will need to do some research before you just give out rates. How you present your pricing will also influence sales. For example, rather than charging $150 an hour, you can charge by the project (keeping your hourly rate in mind of course). Some customers may balk at your hourly rate, but may think the cost for the project is right in line with expectations.
4) Find a mentor. Some trade associations have mentoring programs available to new business owners for guidance. Most people are flattered that you called to ask their advice, and like to be considered a veteran or expert in their field.
5) Let the customer speak first. When bidding on a project, it is always a good idea to try to get the customer to speak first. Oftentimes by simply asking, "What price range did you have in mind?" you can get the customer to open up to what kind of budget they have. As a response you might hear, "Last time we did this we paid about..." This will allow you to build your proposal within their guidelines.
6) Don't give a quote on the spot. Always try to evaluate the project away from the customer. Once you sit down and take a look at it you may see that there will be more work involved than you first anticipated. If you have already given a rough estimate, it is hard to go back and raise the price.
7) Offer different pricing and packages for customers to choose from. This will influence sales by giving the customer a choice. For example, having services that range from the low end up to the high end allows customers to test your business. They may not be willing to purchase the big-ticket services you offer until they are sure of the quality of your services.
I spoke with Michael Joersz, owner of Blueline, Inc., a landscape contracting business. While Blueline, Inc. now has its own facility, located on a six-acre site in North Denver, the business began as a home-based business over 27 years ago. I asked Michael what he thought was most important in determining his pricing; both back when he began his business and now.
Michael said, "Before I do a bid, I need to know what it's going to cost me to do the job, and how much profit I need to make. Even though my bid isn't always the lowest priced, I always take the time to educate my customers on what they are going to get for their money. If another bid comes in significantly less than mine, we may not be comparing apples to apples. Sitting down with the customer and reviewing the bid in detail helps ensure they clearly understand what they are receiving.
There are many factors to evaluate before determining what price to charge for the services you offer. I am a freelance commercial writer, and I spent months talking with other writers, researching other companies on the Internet, and working with several trade associations in my industry before producing my fee schedule.
If your true desire is to position yourself as a "professional" and not just a body that can do the work, do your homework before you begin. Someone once told me that it is always better to start high, and then reduce your price later if you need to. That advice sounded good at first, but when I looked at it further I realized that pulling a high dollar amount out of my ear in the beginning, because I don't know what to charge, doesn't mean much if I can't back it up later. And once a customer is accustomed to negotiating price with you, they will never stop.
Both Kimberly Reddington & Kelly Robbins are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.
Kimberly Reddington has sinced written about articles on various topics from Energy Healing, Computers and The Internet and SEO Search Engine Optimization. Kimberly Reddington, founder of CereusWomen.com, teaches moms how to turn their skills into a successful home-based service business and to find a balance between their work and life. Discover Kim's popular special report by visiting. Kimberly Reddington's top article generates over 49500 views. to your Favourites.
Kelly Robbins has sinced written about articles on various topics from Sales and Negotiation, Marketing Tool and Web Development. Author of Healthcare Copywriting Secrets Revealed, Kelly Robbins is an award winning copywriter and marketing coach/consultant. She also publishes
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