As an eBay seller, one of the most important tasks you must do is communicate with your buyers. Actual person-to-person contact with your buyers is absolutely necessary to continue generating sales from existing buyers and making eBay sales to new buyers.



Actual communication with your buyers and would-be buyers do not involve the use of some automated ?suggestion? or ?FAQ? system. This system is for an entirely different purpose.

Person-to-person contact is a way of giving personal thanks to buyers who have trusted you, as the seller. Once you personally contact your buyer, you can make them think you're doing them a favor while you create a few extra sales.

Apart from establishing personal contact with your customers and getting other eBay sales opportunities, you may also gain a few more customers through your original buyer.

Think about it, you can gain a lot of eBay selling opportunities just by establishing a personal contact with your existing buyers.

What scenarios could bring you the ideal opportunity of establishing personal contact and make a ?friendly? extra sale? There are potentially lots of situations where you can start creating eBay sales opportunities.

Shipping the product

Whenever you ship a product to a new or repeat customer always make sure you put in at least one flyer with a special offer on it, your eBay store url if you have one and your contact details. This is the easiest way to make extra sales and profits but a lot of eBay sellers aren't doing this.

?I can throw in??

Let's say you received an order for an item that will cost you a lot in shipping and needs some kind of packing material in order to be safely shipped. Here's an e-mail pattern practically guaranteed to get you a response.

?I'm emailing you to ask if you'd be interested in getting a mouse or keyboard for the computer you are buying. I can throw in any accessory that you may want along with the computer without any additional charge in the shipping expenses. But if you're not interested, then don't worry about it. I just thought I might help in any way.?

The ?I can throw in?? part of the message is put in there with the hope of creating an extra sale. Still, its main motive is subtly hidden due to the informal way the letter is written and the off-handed way of asking.

An unsuspecting customer would be highly flattered and thankful of your ?suggestions? and personal email. In the eBay business, a grateful and trusting buyer brings about positive eBay opportunities. You gain assurance that he/she will probably become a regular customer and encourage friends to buy from you.

Know Anyone Else?

Here's another eBay opportunity to gain customers. Send a thank you note to your buyer after your transaction has been completed. Then, simply say that if they're pleased with your product and services, then you'd really appreciate it if they could spread the word.

Once an eBay buyer feels they got a good bargain along with receiving excellent customer service, you can be pretty sure that they'll go out and start writing down your eBay store's url on pieces of paper and distribute it among their friends.

If you notice a lot of orders coming from the same town, then you'll know that this eBay opportunity technique is working.

Any Problems?

Contact a buyer a few months after your transaction with him and ask if the product is still working. It's a chance to create another eBay sale if you find that they're having a problem you can fix.

Anything to Sell?

One of the numerous eBay opportunities to be aware of is finding sources for products to sell. If you've just sold your customer a brand new item, ask if they have an old one that they might like to trade. Often, customers are delighted with this offer since it guarantees them a much better bargain. Besides, they might just be thinking at that exact moment how to get rid of the old one they're going to replace.

Communicating personally with your customers really helps in creating more eBay sales for your online business and takes it to further heights of success!