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Getting Remote Support

The remote support comes into focus when the computer starts having problems. The company can remotely control the machine and amend the problem if required.

A specific software is used to perform this remote control function. To begin with one has to download this software. The support company make the process of securely connecting machines is simple. The machines are in different networks and in different locations. The support company is enabled to see the screen and at the same time take the control of keyboard and mouse.

The computer requires: 2 MB hard drive space, Vista,. Windows 2000 or newer, 128 MB Ram or greater; and a broadband internet connection.

First of all the remote support software started with the downloading and installing of the computer software. After the installation of the software begins, click "Run" in each and every window that appears. To install the software into the computer one has to just follow the simple instructions given.

Sharing a Session: This facility enables a friend to watch the desktop temporarily and share control of the key board and mouse.

After finishing the installation , you can open the soft ware at any time by opening the program from the start menu or by clicking the icon on your desktop. Your accessed code should be told to your friend. The access code is generated randomly. It is a 12 digit number that is used to encrypt data between computers.

Click the connect button momentarily. Your session could begin temporarily. If the session does not begin make sure that both you and your friend had entered the same access code and try again.

Allowing the connection : If you want to permit a friend temporary access to his/ her PC click the connect button.

If you want to end the session any time please press the disconnect button in the lower right hand corner.