A fellow coworker wanders into your office one morning, and begs you to critique their project. ?Rip it to shreds!? they say! So you, being the honest person that you are, go on and do just that. You leave your coworker stunned and heartbroken - they didn't realize their project was so bad that it required a 10 minute speech on how terrible it was!
Asking for feedback in a specific way is vital to receiving useful feedback. But what about giving feedback? How do you give constructive criticism to somebody? There are three easy steps, all of which will be elaborated further on:
1.First, find the good in the project, and point it out.
2.Next, point out specific problem spots and how they can be fixed.
3.Last, if applicable and needed, offer to help them remedy those problems.
First Rule: Point out the good!
If Sally the 4th grader went to Jim and asked Jim to critique her science fair project, and Jim gave her an absolutely scathing review, how would little Sally feel? Would Sally ever go to Jim for advice again? Would Sally even fix what Jim commented on?
The point is simple: if you want to give criticism that will be looked at, regardless of who you're dealing with, before anything, point out what they did right. When most people are asked to point out what's wrong with something, they do just that. They point out the wrong! But do you necessarily have to talk about what's wrong first? Nobody said you couldn't point out good things right off the bat! By showing the person that they did do things right and some of the project can be salvaged, you build rapport with the other person, and they're more receptive to the advice you give. Which statement would you rather hear:
1.?The charts need more color, your outline for the presentation seems just a bit sloppy, and you don't seem as prepared as I thought you would be.?
2.?You did such a nice job organizing everything! Everything is so clear and the outline is so fluid. However, if I were you, I would use blue instead of red for the charts, restructure the outline *just* a little bit to make the ending sound more cohesive, and practice the presentation in front of the mirror for about an hour to make sure I could nail it. Nice job!?
Okay, okay, maybe the examples are slightly exaggerated. My point still stands - show them the good first, then what needs to be fixed. You'll sound nicer.
Second Rule: Be specific in your criticisms.
Pretend you have a presentation tomorrow at 2:30pm, and you want to get it perfected as much as you can. You ask your coworker how they would fix it up, and they remark ?Oh, well, I like it just the way it is! I wouldn't change anything.? How would you feel? Irritated?
If somebody asks you for criticism and they really need it, don't be vague! It's probably the worst time to give some murky critiques to them. Instead, be super specific. Target exact things - don't mess with the generalities that anybody can point out. Tell them, very specifically and straightforward, what needs to be fixed, in no uncertain terms. When people are given general statements on what can be improved, in reality, nothing gets improved.
If I tell you that I don't like how your entire presentation is structured, does that really help you any? Would you even switch it up? On the other hand, if I tell you that Sections 1 and 2 need to be switched around, the segue between the last main point and the ending needs to be clarified, and the title should sound more specific to the subject matter, would you take more initiative to fix up the presentation? Clarity makes all the difference.
Third Rule: Offer help if you can.
It's not your project, and it's not your problem - does that mean you can't offer help once in a while? Sure, sometimes you can't help because your plate is too full, or you don't have the resources (nor patience) to help out that person. But sometimes it's nice to really help out another person when they need it, especially if your feedback to them is something they'll have a hard time fixing on their own - maybe they don't have the people or resources like you do to fix what you suggested. You don't have to help out every time - that would turn unbearable - but just to the people who'll need it. It'd mean the world to them.
Giving criticism isn't too hard, but by using just a few tricks, you can start giving more worthwhile feedback to people. They'll be more appreciative!
How To Give Constructive Criticism
What many don't realize is that constructive criticism is also welcomed by employees. There are two reasons for this: first, it lets employees know you are paying attention to them; second, it gives them an opportunity to improve. Let's look at how you can increase the value of both aspects.
A large number of people in the workplace feel that nobody pays any attention to them. They don't get much recognition for their daily contribution. They are unlikely to make any suggestions for doing things better, because they doubt that anyone is actually listening or that their views are valued. By giving feedback that helps them improve, you show that you do value them.
Of course, nobody likes hearing nothing but bad news, so just telling someone they are doing a terrible job certainly won't be welcome. On the other hand, pointing out something that should be improved, and helping them find a way to do that, helps both the employee and the company.
As a manager, you might say, "Bob, I've noticed we are way behind with the billings. Come on into my office and let's see if we can come up with a way to fix that." The language is non-threatening, and the emphasis is on the correction aspect. Not only that, but there's the implication that it's not just Bob's problem and you are willing to contribute to finding a solution.
Now there is a fine line here. In the discussion itself, you need to make clear that the billings are still Bob's responsibility, and in the end he is the one who must clear the backlog. But an open discussion of the problem will go a long way to helping him do so. As in so many aspects of business, good communication is essential.
Begin the conversation by assuring him that you are pleased with his performance generally --- if, of course, that's true --- but that you want to focus on this specific area that needs to improve. Point out that since he is part of your team, it's part of your job to help him succeed so that the whole team will benefit. This helps to remove any animosity he may be feeling.
If Bob wants to tell you why the situation exists, give him that opportunity. If you can help remove the difficulties, do that. Otherwise, focus the discussion not on the causes of the problem, but on the solution.
As you probably know from your own experience, it's possible to be so close to a task that you don't see the simple solutions, whereas someone else can. If you can point out something simple that makes Bob say, "Why didn't I think of that?", you can end the discussion with a smile and Bob will be eager to get back to the job and try it out. That's even more valuable to him than praise.
Of course, he wants to know you are also noticing when he does well, so when the improvement comes, remember a word of praise will be doubly welcome!
Both Lee David & Helen Wilkie are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.
Helen Wilkie has sinced written about articles on various topics from Writing, self improvement and motivation and Finances. Helen Wilkie is a professional speaker and author, specializing in workplace communication. Subscribe to her free monthly e-zine, "Communi-keys" at
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